Little Common Surgery
82 Cooden Sea Road, Little Common, Bexhill On Sea, East Sussex, TN39 4SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor customer service skills
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2025
I contacted the surgery after my medication being thrown away by a car valeting service. My medication is kept in my car as I work in a custody environment we are unable to take medication into the work place. The medication was still in the brown Tesco bag and along with any other rubbish was disposed of when the car was cleaned. When I explained this to the receptionist I was spoken to like a child. Questioned why is it in my car and told ,this sounds suspect to me” I do not appreciate as an adult being spoken to like a child or called a liar just because I requested if I can get it replaced. I was told just take paracetamol. Of paracetamol treated my condition I would not be given a prescription. We are told not to be rude or disrespectful to the team, which I never am but surely this works both ways. Very unhelpful. This is the first time having to request this and am upset at being spoken too this way.
Visited January 2025
Review titled Little Common Surgery
Replied on 21 January 2025
Dear patient Thank you for taking the time to share your recent experience with us. I am truly sorry to hear that you felt upset and disrespected during your interaction with our team. We take all feedback seriously, and our goal is to provide respectful and supportive care to every patient. I can understand the frustration you felt regarding your medication, particularly in the unique circumstances of your workplace. I apologise if the conversation left you feeling unsupported or judged. I will address this matter with the team to ensure that all interactions are handled with sensitivity and professionalism. If you would like to discuss this further or require assistance with your prescription, please don’t hesitate to contact our Patient Services Manager on 01424 847575 or 01424 739420. Thank you again for raising this matter. Kind regards Sophie McCann Practice Manager
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Review titled V.Busy surgery
Rated 3 stars out of 5
by Anonymous - Posted on 29 December 2024
Would be useful if some on line Gp appointments could be made available to book, waste so much time on phone, and also book simple nurse appointments
Visited December 2024
Review titled Little Common Surgery
Replied on 06 January 2025
Dear patient Thank you for taking the time to share your thoughts and suggestions about our appointment system. I understand your frustration with the time spent on the phone and appreciate your feedback regarding online booking for GP and nurse appointments. Your suggestions are valuable as we continuously strive to improve our services. We are currently reviewing our appointment systems and will consider expanding online booking options. Kind regards Sophie McCann Practice Manager
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Review titled Salaried GP Dr A is delight!
Rated 4 stars out of 5
by Laura Perry - Posted on 30 November 2024
I saw salaried GP (Dr A) at Little Common yesterday - what a lovely lady she is! She listened to my problem, gave me the prescription and information I needed and answered my questions well and she had a great sense of humour throughout. She just has the right manner for a GP - she’s great!
Visited November 2024
Review titled Little Common Surgery
Replied on 06 January 2025
Dear Laura Thank you so much for taking the time to share your kind feedback about your recent experience with Dr Akroyd. I am delighted to hear that you had a positive experience. I will make sure to pass along your kind words as I am sure they will be greatly appreciated. Kind regards Sophie McCann Practice Manager
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Review titled Excellent GP
Rated 5 stars out of 5
by Annie - Posted on 13 February 2024
I saw my GP who listened carefully to my concerns. He is knowledgeable, caring and personable. I feel lucky to have such a great doctor.
Visited February 2024
Review titled Little Common Surgery
Replied on 19 February 2024
Dear Annie Thank you for your kind feedback. I am really pleased to hear of your positive experience with your GP. Kind regards Sophie McCann Practice Manager