Little St John Street Surgery
7 Little St. Johns Street, Woodbridge, Suffolk, IP12 1EEContact details and opening times
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Reviews
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Review titled Very disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2024
We have been attending the surgery for ten years and have previously been very happy with it. Unfortunately, over the last couple of years the quality of service has plummeted. My husband has recently been seeing a locum doctor who asked him to return to see him for a review before his mediation ran out. We attempted to make an appointment that day but despite the doctor actually personally confirming to the receptionist that he was scheduled to work that day, she refused to make the appointment because the rotas had not been updated and said to ring next week. My husband attended, in person, to make the appointment the following week and explained that the doctor has emphasised that my husband must not run out of medication. Again, he's been refused an appointment and was told to 'ring on the day'. As my husband is a shift worker, it is highly unlikely he will have the opportunity to sit on the phone at 8am and so will miss out on appointments for that day again. He is also not been allowed to make an appointment for an alternative doctor and so he now faces running out of medication, which means the doctor has completely wasted his time. It is such a shame that this surgery has resorted to behaving in the same way as many other surgeries that we hear about and have completely lost their reliability, friendliness and customer service. What is the point of a doctor asking to see someone on a specific day if the surgery will not oblige?
Visited October 2024
Little St John Street Surgery has not yet replied.
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Review titled Compassionate Care
Rated 5 stars out of 5
by A Sawyer - Posted on 04 May 2024
I got a same day appointment, my doctor listened with care, we agreed on a course of action and she agreed to contact my specialist for an earlier appointment, which she did. The surgery phones me with follow up appointments and tests. Always very satisfied with their care of me. I always recommend this surgery to friends and family.
Visited April 2024
Little St John Street Surgery has not yet replied.