Littlewick Medical Centre
Nottingham Road, Ilkeston, Derbyshire, DE7 5PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Just cant get an appointment!!
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
So frustrating that the only appointment you can book is a same day appointment- and you have to do this by sitting on the phone line for an hour- only to find that once you get though, the appointments are all gone. This practice just not provide the basic service that patients are entitled to. No option to pre book an appointment, via telephone or face to face with any health care provider just does not warrant for an effective service. A routine appointment should not be impossible to get. We don't all have time to sit on the phone at 8am in the hope there's an appointment spare once you get through. Leaving this practice for another one that can actually provide basic care to their patients, as Littlewick clearly doesn't care about their patient. I know they are busy, but its not an excuse to leave your patient with no option but to utilise emergency services when its not really appropriate. This needs to change...
Visited March 2024
Review titled Littlewick Medical Centre
Replied on 02 May 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry that you aren't happy with the service. Our appointments are released on a staggered basis and can be booked ahead. We do have a number of appointments that are for same day bookings as well. We have a working group looking at ways of improving the online consultation offering as we are aware that this is an option that patients find useful and helpful. We are also implementing a new telephone system which will offer a call back function for our patients. We remain committed to improving the patient journey and listening to all feedback we receive. Kind regards Carly Widziernikow Practice Manager
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Review titled Wouldn’t be here without them.
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
I can’t thank the reception enough for helping me while I wait for my appointment. I struggle so much and just talking with them and how much effort they go to really has saved me so many times.
Visited March 2024
Review titled Littlewick Medical Centre
Replied on 05 March 2024
Dear Patient, Thankyou for writing this review for the surgery. They are really kind words and I have shared them with the rest of the Littlewick team. We really appreciate the time patients take to tell us when we are doing something well Kind regards Carly Widziernikow Practice Manager
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Review titled Terrible - 0 stars
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Littlewick put so many unnecessary barriers in place to making an appointment; firstly there is an automated phone message trying it's very best to get you to hang up, then if you do manage to get through to someone, all of the appointments are always gone and they tell you to try again the next day. I can only assume this is so they can fudge stats and say they're seeing X amount of people the same day. Of course the receptionist needs to know all the details even though they already know there are no appointments left, it's so demeaning making patients jump through so many hoops just to try and get a bit of help. They are constantly taking on new patients & covering other local surgeries, always raking in the contract income but never putting the patients first. I've been registered here my whole life and can honestly say I've never had a positive experience, I dread phoning them. Would not recommend.
Visited May 2023
Review titled Littlewick Medical Centre
Replied on 05 June 2023
Dear patient, Thank you for taking the time to write a review for the surgery. I am sorry to hear that you are finding it difficult to contact the surgery. Having listened to patient feedback, we recently reduced the number of recorded messages on the phone lines so that our patients can get through to us more quickly. We also have live data monitoring to show us how long the call queue is so that we can adjust staffing levels to respond to incoming calls. Your comment about fudging statistics is unfounded and unfair. All data regarding appointments offered by GP surgeries is available to NHS England who monitor this by extracting the data from our clinical system. The receptionists ask for the nature of the medical problem when a patient contacts us so that they can signpost to appropriate services. This helps to ensure GP appointments are available for those patients who need to see a GP. We merged with another local practice in April 2022 which may be what you have heard about our connections with other local practices. We have an open practice list for new patients which is important as it allows local people to have a choice of GP surgery for example when they are new to the area. There are also patients who leave the surgery through moving out of the area. If you would like me to investigate your concerns further, please send the details into the surgery by email for my attention to ddicb.littlewick.letters@nhs.net or you can phone the surgery on 0115 9325229. Kind regards Carly Widziernikow Practice Manager
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Review titled Worst GP practice I've used poor management of bookings
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
This practice is so poor, you have to wait each morning in a que only to be told there are no more appointments. They have no online booking system and you can not book other than on the day. They expect everyone to just call at 8am every morning on the off chance they have an appointment on that day. We have a issue that needs sorted as its getting very urgent now and have been trying for weeks to get an appointment. I am sure they will blame the fact they had a year off during COVID for being terrible, although even my barber survived it and has better management of clients and booking system than the NHS, this practice in particular is very poor, we will be looking to move to another practice.
Visited May 2023
Review titled Littlewick Medical Centre
Replied on 18 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am sorry that you have found it a difficult experience to speak with our reception team and arrange an appointment. We are aware that our phone lines are busy from 8am in the morning. Our appointments are released on a staggered basis to try and ensure that there are appointments available for same day emergencies and for routine pre-booking. We know that the demand for GP appointments outstrips the supply of appointments, and we are always looking for ways to better utilise the resources we have. We have trialled and implemented different ways of running our appointment system and we are continually monitoring and evaluating our demand and supply of appointments. We also work with our Patient Participation Group when looking at our system. We have the online consultation tool where you can submit a request for medical reasons. As we have limited slots for the GPs to triage these requests, we do close the system when we are at capacity. You may need to recheck whether the system is open the following day. In England, whilst the number of GPs and the number of practices are declining, the number of patients continues to rise. In February 2023, there were over 62,355,000 patients registered in England, resulting in an average of 9,722 patients per practice. This is 2,257 more patients than in September 2015. There are now just 0.44 fully qualified GPs per 1,000 patients in England – down from 0.52 in 2015. For the GPs that remain, this means increasing numbers of patients to take care of. In Erewash, we are fortunate to have well established services to help meet the health needs of our community such as self referral pathways for physiotherapy, the On Day Service for acute illness and hubs for health checks. Where appropriate, our reception team will signpost patients to the best service to meet their needs. These services mean that our GP appointments are freed up for those medical issues that require GP input. Despite this, we are aware that there are availability issues with GP appointments and for that we are sorry. We appreciate it can be frustrating and inconvenient when the appointments are fully booked. Kind regards Carly Widziernikow
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Review titled Impossible to book appointment
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
The surgery refuses to book routine appointments (in this case to assess a lump that I'm concerned could be cancerous!!). Stated they are seeing urgent cases only and referred me to their online service, which is switched off. Also tried to deter me from booking a smear test even though I have the invite letter.
Visited April 2023
Review titled Littlewick Medical Centre
Replied on 18 May 2023
Dear Patient Thank you for taking the time to write a review. I am sorry that you have found it difficult to arrange a suitable appointment. I am happy to look into your complaint, if you would like me to do this then please email the details of the complaint, including your name, date of birth and 1st line of home address to ddicb.littlewick.letters@nhs.net Kind regards Carly Widziernikow Practice Manager