Living Well Partnership
Weston Lane Ctr Hlthy Lvg, Weston Lane, Weston, Southampton, Hampshire, SO19 9GHContact details and opening times
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Reviews
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Everything done remotely ie email / text / econsult . I am sure this has made life easier for the doctors but it’s horrible for the patients. Very impersonal and uncaring. Can’t even get repeat prescriptions right , and no-one seems to care
Visited January 2023
Review titled Living Well Partnership
Replied on 22 January 2024
Dear Patient, Thank you for your feedback. Living Well Partnership constantly reviews patient feedback, looking at common themes and trends to aid improvements to services. We recognised that eConsult was not suitable for our patients or staff alike, therefore, after much research I am pleased to say that in November 2023, we made changes to our access by introducing the Anima Patient Request Service. This system asks patients fewer questions, with less repetition, and provides real time updates to the progress of requests. I can confirm that Harefield Surgery remains open on Wednesdays and Fridays. In addition, our other nearby sites, such as, Ladies Walk Surgery (3 minute drive from Harefield Surgery) and Bitterne Park Surgery and West End Surgery (both a 6 minute drive from Harefield Surgery) are open Monday - Friday 08:00 - 18:00. We are also available by telephone or by submitting an Anima Patient Request and Face-to-Face appointments can be requested. I hope this helps. Kind Regards Patient Experience Manager Living Well Partnership