Lockswood Surgery
Centre Way, Locks Heath, Southampton, Hampshire, SO31 6DXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Help from Reception Staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
Appointment with physiotherapist arranged at Practice the day after I reported a foot problem. Condition diagnosed and way forward mapped out. Wow! Receptionist who arranged referral most efficient, asking excellent questions. Subsequently, her colleagues were most friendly, understanding and helpful.
Visited July 2023
Review titled Lockswood Surgery
Replied on 01 August 2023
Dear patient , as a practice we really appreciate your positive review , the team work extremely hard to offer the best customer care and it is great to be recognised for that , I will pass your feedback to the team J Thomson - practice manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
The follow up from knee surgery has been brilliant by my surgery - very quick. I was showing low levels of an item on a blood test whilst in hospital and this evening had a call from a GP there to discuss. I also received a visit from a Health Visitor to do a full blood count. I have never been able to fault the doctors and nurses at the surgery. The receptionists are always polite and friendly as well We are very lucky to have them in our area.
Visited April 2023
Review titled Lockswood Surgery
Replied on 01 August 2023
Dear patient , thank you for your review the surgery really appreciate your positive feedback. J Thomson practice manager
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Review titled Cannot get a routine appointment
Rated 2 stars out of 5
by Anonymous - Posted on 07 April 2023
I have tried calling at 10 am on the designated days. Firstly the line was busy and the message said to call back later. Yesterday I called at 10 am and waited on the line until 11:05 am and when the call was answered I was told that they had no routine appointments left! I was told to go online today and book, but no appointments were available. I was also told to do an e-consult but all I want to do is book an appointment to speak to a doctor about some issues I am having which I feel do not equate to triage but at nearly 59 years old these issues are now concerning me but because I have picked up the phone months ago and now tried again I feel I should leave them as it is no longer possible to book appointments for 3 weeks to see a doctor and I should be ready at 10 am on designated mornings to scramble to get an appointment for two weeks or nothing! Is this what we are reduced to?
Visited April 2023
Review titled Lockswood Surgery
Replied on 13 November 2023
Thank you for your comment , over the past few months we have made changes to our system to ensure the queuing time on the telephone is less for our patients we have had positive comments on this . Target from NHS England is that all GP's appointments are able to be booked two weeks in advance which we offer , we also offer online appointments. E-consults are available to book during the practice core hours. June Thomson Practice Manager