Lodge,Highfield & Redbourn
Normandy Road, St. Albans, Hertfordshire, AL3 5NPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dynamic Doctor
Rated 5 stars out of 5
by Andrew Barrett - Posted on 20 November 2023
This surgery now has an online system to book appointments, so that urgent cases can be prioritised. In my case, the GP phoned within 10 minutes of me completing my online form, and booked me in within 4 hours. Happily it turned out to be a minor, but extremely distracting, infection that was sorted with antibiotics. I am very grateful that this particular doctor was so on the ball. I think she realised that this condition needed sorting out quickly, and she ensured that it was. The effect of the antibiotics was virtually instant, and I could get back to work and stop wondering what was going on. I dropped off my post-treatment sample this morning. That was available to view within a few hours on my NHS app. That too was appreciated, because it confirmed that one important test was negative, just as I'd hoped it would be. Thanks again. The GP in question made a real difference, and I am very thankful for that.
Visited November 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 November 2023
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review. We are please to hear you found the online system beneficial to use, we are really seeing the benefits of this new system.
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Review titled Excellent and efficient
Rated 5 stars out of 5
by Angela - Posted on 10 October 2023
From e-consult to prompt f2f appointment to hospital for tests the same day, amazing service. Lovely caring GP, excellent communication. I really cannot fault.
Visited October 2023
Review titled Lodge,Highfield & Redbourn
Replied on 23 November 2023
Lovely feedback, we are pleased to hear you had such a positive experience. We really appreciate you taking time to submit your review.
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Review titled very good appointment
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2023
I had a health review which I found informing and supportive.The information I was given was clear and helpful and the nurse was very kind.
Visited March 2023
Review titled Lodge,Highfield & Redbourn
Replied on 12 June 2023
Thanks for your lovely feedback. We appreciate you taking the time to do so. We will feedback to the teams as this is always nice to share.