Lodge Road Surgery
Lodge Road, Warley, Smethwick, West Midlands, B67 7LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled social prescriber
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I was referred to the social prescriber by my gp after a very emotional trauma I went through nearly 2years ago at that moment I was very very low and felt no-one can help nothing helped me until the social prescriber rang me it was like I'm talking to to a friend rather than someone professional she understands me and I can talk to her about anything all the ups and downs I go through she motivates me in different ways and she really boosts my confidence I look forward for our next session I have so much to talk to her about and the best part is she never judges me and always finds ideas to help me unlike the counselling sessions I had before being referred to her those sessions really put me down it was like I'm on a timer and the counsellor I was talking to made me feel like I'm boring her that was a very horrible experience I would never want counselling in my life again that counsellor really put me down and it was a waste of time however I'm glad I was referred to the social prescriber she's kind and extremely helpful and is always there for me just like a friend I'm so grateful to her if it wasn't for her I don't think I will be where I am today she has really helped me so much and made a very big difference to my life 5stars are just not enough for the service the social prescriber give their patients thank you so much for all your hard work
Visited July 2023
Lodge Road Surgery has not yet replied.
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Review titled Social Prescriber
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I am absolutely delighted to share my experience with the social prescriber. Thankfully, I was referred to this professional who has made a tremendous difference. From the very beginning, the social prescriber was incredibly attentive and kind. They took the time to really listen to me, and showed a genuine interest in my well-being. I felt heard and understood, and their support and encouragement have been invaluable. Their empathy, kindness, and expertise are significantly above what I expected and I am forever grateful for their support. One thing I particularly appreciated was the way the social prescriber worked around my schedule to arrange our appointments. They were always incredibly flexible, and made sure to find times that were convenient for me. This made the entire process so much easier, and I am grateful for their willingness to accommodate my needs. But what really sets the social prescriber apart is their ability to provide practical advice and suggestions that have made a real difference. I am so grateful for their support. In summary, I cannot recommend the social prescribe enough. They are a wonderful listener, a supportive and empathetic guide, and a true expert in their field.
Visited April 2023
Lodge Road Surgery has not yet replied.
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Receptionist for some reason showed facial expressions of frustration when I was slowly and clearly spelling my son’s name and made unnecessary comments about the situation.
Visited March 2023
Lodge Road Surgery has not yet replied.
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Review titled Incompetent and rude staff
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
Been with the gp surgery over 20 years. Not for much longer. Extremely rude reception staff, left 3 phone messages to the doc and an email to order prescription, 2 week wait to speak to doc, left without medication. Apparently me just saying hrt was not enough, hence doc not being left messages. Spoke to rude reception staff member, asked again what medication it was, so now I need to become a pharmacist to get message to gp, nurse intervened and said she would speak with Amanda who orders medication, phone call from nurse later to say ready to collect at chemist, husband went to collect and it was the wrong meds, still waiting to see doc to arrange prescription. And hour wait on phone with 5 people in the que, either surgery needs more staff or the people there need to start answering the phone. Avoid the place if you value your time and mental health….
Visited February 2023
Lodge Road Surgery has not yet replied.
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Review titled Same day appointments available
Rated 4 stars out of 5
by Anonymous - Posted on 08 February 2023
15 minute wait in queue when ringing at 8am, but receptionist was helpful and I got an in-person appointment quickly for the same day.
Visited February 2023
Lodge Road Surgery has not yet replied.