Lodge Surgery
Lodge Road, Chippenham, Wiltshire, SN15 3SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Friendly, helpful practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
Just wanted to acknowledge the amazing reception team this morning who went above and beyond to help me - I'm so grateful. You're always lovely and welcoming and I really appreciated your help today. Thank you!
Visited February 2025
Review titled Lodge Surgery
Replied on 25 February 2025
Thank you for taking the time to write this review. Our reception team work very hard to provide a good service, often under very challenging circumstances. I will be delighted to share your comments with all staff on our patient feedback board. Kind regards Sue Vickers Practice Manager
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Review titled Bad experience
by Rebecca - Posted on 19 February 2025
Went to a collect a one of prescription from the chemist next door this morning- they advised they didn’t have the one I needed , so went to the doctors and asked for capsules not tablets, I was stood for ages as no one was at reception and when I was greeted, the lady was rather abrupt and didn’t look or sound like she wanted to help. I asked for the different tablets and if she could push it through as I was in a lot of pain , she said she couldn’t do it that quick . I also asked about the medication as I read it can have interference with the mental health medication I already take and could I have advice. She wrote it all down on a prescription not on my notes . It’s only because I looked at my online account I seen the prescription was done. So I made my way up to collect ir from the chemist and to my Suprise the doctor sent it to my normal pharmacy which doesn’t deliver until Friday. The chemist was amazing and said I needed to go back to the doctors.again I was met with another receptionist who looked like she didn’t want to be there and wasn’t helpful, even though I told her I was in a lot of pain and near enough in tears. Basically the chemist did the job of the surgery and sorted it all out, as I could hardly stand and was in tears. But basically I’ve heard nothing from the surgery when I asked for advice and now taking medication that I don’t feel happy taking as I’ve read up it doesn’t go well with my medication. The doctor I spoke to yesterday was amazing and today the receptionists and doctor that did the mediation has let my experience down. I was going to phone tomorrow about how much pain I’m in but I’m worried now about my experience- normally I have nothing but fantastic experience since moving baxk
Visited February 2025
Review titled Lodge Surgery
Replied on 25 February 2025
Dear Rebecca I am saddened by the experience you detail in your review, this is not the service that we aim to deliver, or that you appear to have had in the past. We welcome all patient feedback, positive or negative, so please be assured that your comments will be discussed with the team. Patients are strongly advised to contact a GP if they have any concerns regarding their medication, so I would advise you to call the surgery. Kind regards Sue Vickers Practice Manager
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2025
The Lodge surgery really cares about their patients. Everyone is always kind and approachable. Yesterday I had my bloods taken - The lady doing this was super lovely and had all sorts of toys in her office to distract kids and nervous adults. I just thought that was really kind and definitely went the extra mile. (I also got my results back the next day and got a message from the surgery about them 1st thing, such a fast turn around!) On the same day I had a contraceptive check in a nurse who was also great. She really took the time to make sure the pill I was on was still right for me. A fab experience at a brilliant surgery.
Visited January 2025
Review titled Lodge Surgery
Replied on 29 January 2025
Dear Patient On behalf of the practice, I would like to thank you for taking the time to write this review. I am delighted that you had such a positive experience with us and will ensure that this feedback is shared with the whole team. Kind regards Jo Bridgeman-Daw Assistant Practice Manager
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Review titled Amazing care to all
Rated 5 stars out of 5
by Laws Family - Posted on 14 January 2025
I just wanted to say thank you - my daughter had her pre school booster jabs today and despite it not being a very nice thing to have done it was such a positive experience. The nurse talked to her about what it was for and what would happen, she had smiley face plasters and stickers and a bravery certificate and it was such a lovely way to make the whole thing better. My daughter was so brave and did so well but I think that a lot of that was down to the reassurance and time that was given to her. She came home and drew a picture of the nurse giving her the injection and it was such a positive response to the appointment. We have had nothing but amazing experiences from all the staff at Lodge Surgery both with myself and with my daughters with nothing ever being too much trouble and always making the time to see them even if it's just for reassurance. So for today and for all the other times we'd like to say thank you as a family. I know it can be very easy for people to say when things aren't right but important for you to hear all the positive things so thank you.
Visited January 2025
Review titled Lodge Surgery
Replied on 15 January 2025
Thank you to the Laws family for taking the time to write such a lovely review. We are glad that simply taking the time to provide reassurance (and a bravery certificate!) whilst having an injection resulted in a positive experience for your daughter. Your comments have been shared with all the clinical team and our lead nurse has put the picture she drew proudly on her notice board. Kind regards Sue Vickers Practice Manager
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Review titled Brilliant receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
Made a call regarding support today and receptionists at the end of the phone were so patient and kind when speaking to them. Incredibly helpful and compassionate.
Visited November 2024
Review titled Lodge Surgery
Replied on 18 November 2024
On behalf of the practice, I would like to thank you for taking the time to complete this review. I am delighted that you had such a positive experience and will ensure that this is shared with the wider team. Kind regards, Sue Vickers, Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Rebecca - Posted on 18 July 2024
Went to visit the doctor and it’s the first time I’ve met her and what can I say she is fantastic. I didn’t see her for the reason I was meant to. But she dealt with me brilliantly and listened to my concerns and after years of battling different doctors to get up to date mris and to see the hospital she has done this for me without hestitation. I will definitely will see her again and thank you so so much
Visited July 2024
Review titled Lodge Surgery
Replied on 19 July 2024
Dear Rebecca Thank you for taking the time to leave such great feedback, I am glad that you were happy with your consultation and the service provided. I will share your comments with all our staff. Kind regards Jo Bridgeman-Daw Assistant Practice Manager
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Review titled Exceptional care
Rated 5 stars out of 5
by Catherine - Posted on 29 May 2024
This relates to a consultation on the 22nd May. From the moment I rang the Lodge surgery practice in Chippenham for advice, I was treated with respect, professionalism, care & in a timely manner by all the staff that were subsequently involved prior to my admission to the Royal United Hospital.
Visited May 2024
Review titled Lodge Surgery
Replied on 03 June 2024
Dear Catherine Thank you for taking the time to leave such lovely feedback, I am glad that you were happy with the service provided. I will be sure to share your comments with all staff. Kind regards Sue Vickers Practice Manager
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Review titled Excellent Consultation
Rated 5 stars out of 5
by Karen Scott - Posted on 09 April 2024
On my visit yesterday 8/4/24 I received a excellent consultation with a young lady junior Doctor. She gave excellent explanation of blood tests results, she went on to giving me a full examination putting my mind at rest . Came to a conclusion and prescribed medical advice on how to take prescribed medicines and to be aware of any further symptoms. Very happy to return and ask for this particular Doctor if on duty. The service at Lodge surgery it first class .
Visited April 2024
Review titled Lodge Surgery
Replied on 11 April 2024
Dear Karen, Thank you very much for taking the time to write regarding your recent visit. It is rewarding to hear that you received such a thorough consultation and left the surgery feeling reassured. I will be sure to share your comments with the doctor concerned and the rest of the team. Kind regards Sue Vickers Practice manager
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Review titled Great professional service
Rated 5 stars out of 5
by Colin Hagan - Posted on 15 March 2024
Physio spotted potential blood clot. Called surgery, seen by doctor within the hour. Referred to Bath hospital for ultra sound scan which happened 3 hours later. Follow up call from doctor 3 hours after that. Flawless and prompt response to a possible medical emergency.
Visited March 2024
Review titled Lodge Surgery
Replied on 18 March 2024
Thank you for your review, Colin. We try hard to be responsive and offer good care for our patients nevertheless it is always good to hear! I will be sure to share your comments with the clinicians concerned and the wider team. Thank you for taking the time. Kind regards Sue Vickers Practice manager
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Review titled Saved my life
Rated 5 stars out of 5
by Jade - Posted on 06 June 2024
I had a surgical complication which was not obvious at the time, I was seen by a physicians associate and he knew something was not right although the symptoms didn’t indicate anything obvious. He went with his instincts and sent me into ruh where scans and tests showed sepsis, collapsing lungs and organs failing. I was transferred to southmead where I stayed for 9 weeks. If it wasn’t for him trusting his instincts I would not be here today. I have always had excellent service from all staff at the surgery and this time they have saved my life. Thank you so much
Visited March 2024
Review titled Lodge Surgery
Replied on 11 June 2024
Dear Jade Thank you for taking the time to write a review. We work hard at Lodge Surgery to give our patients the best possible care and it is rewarding to know that we made a real difference for you. We are so glad that you are recovering well. I have shared your comments with the whole team as well as the clinician concerned. Kind regards Jo Bridgeman-Daw Assistant Practice Manager