Lombard Medical Centre
2 Portland Street, Newark, Newark, Nottinghamshire, NG24 4XGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor reception attendance
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
Have to wait a very long time to get through appointments allocation too short. Nobody in attendance at the desk for over ten minutes. Went to nurse appointment and they did not know why I was there even though they requested me to attend and did not know why I had taken a requested sample too long sending script to pharmacist. All round terrible service
Visited November 2023
Review titled Lombard Medical Centre
Replied on 08 December 2023
Hi I am sorry that your experience was not a good one and we have not met your expectation. I would be happy to look into the issue with the nurse appointment. Reception and pharmacists are experiencing high demand and it may not always be apparent that they are dealing with other patient queries. Thank you for your patience.
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Review titled Difficult to use
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
This practice is difficult to use, for many reasons such as - You cannot walk in and make an appointment - You cannot easily make an appointment in advance for a future date, they only seem to want to give same day appointments which is not convenient or feasible for everyone - You cannot make a phone appointment after 10am (this leads to long phone waits in the morning) - Reception staff can sometimes be hostile and rude when I am being polite and calmly explaining my situation - On several occasions there is a queue of patients at the desk and no staff member to be seen
Visited November 2023
Review titled Lombard Medical Centre
Replied on 08 December 2023
I am sorry that your experience has not been as expected. We are currently reviewing the way we work over the next 3 months and will start to inform patients of the changes we are making. Please bear with us at this time as demand is high.
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Review titled Highest regard for this practice.
Rated 5 stars out of 5
by Shirley Ellis - Posted on 31 August 2023
Since moving to Newark five years ago we have been with Lombard Medical Centre. We have been given the best service we could wish for, particularly in these challenging times. Late afternoon today I rang with a query regarding my forthcoming flu vaccination. The young lady said she would find out and ring me "probably tomorrow" as it was late afternoon. About 40 minutes later I received a text message giving me an answer to my query and confirming my appointment. Thank you to her and to all of the staff at Lombard for being there for us.
Visited August 2023
Review titled Lombard Medical Centre
Replied on 01 September 2023
Thank you for taking the time to give us this uplifting feedback. It is much appreciated, especially on a Friday as we leave the week on a high. Thanks again
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Review titled Communication breakdown
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2023
My partner had an appointment for today which on the NHS app it said it was for a telephone review. So, we waited for a phone call that didn't happen, phoned up to find out why to be told he should have attended!! He has now got to wait three weeks for another appointment which on the NHS app says telephone review again!! He has now had a text saying they can't afford to waste appointments when it's hardly his fault if it can't be made clear if its face to face or telephone. It seems that some training in communication skills is required.
Visited July 2023
Review titled Lombard Medical Centre
Replied on 23 August 2023
Dear Patient I am sorry for your experience. If you would like to contact the surgery so I can investigate this issue further. I will make the IT manager aware of this issue to see how we rectify. Regards Debbie Swain
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 23 June 2023
My partner was told by one of the drs that if he needed anything he was to phone and ask to speak to him. He needs a barium swallow arranging so he called and asked to have an appointment with this Dr only to be told that no can do. He was told to call back the next morning as then he would be able to speak to the Dr. He did this only to be told again that no he can't speak to the Dr. So, at this point we aren't sure what he is meant to do?? He was so disappointed because he feels now that he has been lied to ,so much so that he hung up. He has been very poorly so understandably he gets worried now in case anything goes wrong which in turn doesn't help his blood pressure.
Visited June 2023
Review titled Lombard Medical Centre
Replied on 23 August 2023
I am sorry that you experienced this issue. Continuity is an issue as GPs can often be on annual leave, work part time or be fully booked. I will feed this back to the team. Ideally if a GP wishes to follow an appointment up they book this themselves on the day of speaking with you. However I would have expected this to have been booked if the GP was in surgery the following day. Again I apologise for your experience.
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Review titled Highly professional service
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
The practice staff go out of their way to provide an exceptional service. Whilst currently under pressure that have never failed to meet my expectations. I would recommend.
Visited March 2023
Review titled Lombard Medical Centre
Replied on 23 August 2023
Thank you for your kind review. This is really appreciated as staff do work hard. It is always really nice to have our efforts validated. Thank you so much for taking the time. Kind regards
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Review titled Find your own NHS Number
Rated 3 stars out of 5
by Anonymous - Posted on 06 February 2023
Tried to sign up and the receptionist told me to find mine and my children’s nhs number This has delayed us signing up and delayed our treatment. I’ve lived in 11 different houses and signed up with 11 different doctors and have never been asked to find our nhs number feels like Discrimination.
Visited February 2023
Review titled Lombard Medical Centre
Replied on 07 February 2023
Sorry you have experienced this. This seemed to be a training issue for one of our care navigators. I will remind them during our training event that we do not turn patients away and how to locate NHS numbers. Thank you for raising this and please contact the surgery to complete registration with us. Apologies again.
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Review titled GP Appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
I've registered in the morning, had a call back saying they don't have any slots available. 7th day in a row I've been told to call next day as they are fully booked. Every day Im calling with stres and anxiety and I am ignored which makes me more stress. Are they call centre or medical centre ? They should have more GP's less managers and admins.. disappointing experience
Visited January 2023
Review titled Lombard Medical Centre
Replied on 31 January 2023
I am sorry that you have not been able to secure an appointment. When you said you registered in the morning. Are you a new patient? We did have a lot of appointments available today so I am a little surprised by this. Appointments do go quickly and we do ask patients to call at 8am. If you would like to contact the surgery and ask to speak to the manager I will be able to look into this further. With regards to more GPs and less admin. I agree we could do with more of both to meet the current demand on all NHS services.
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Review titled Generally good but some aspects delayed
Rated 4 stars out of 5
by Stephen Pearson - Posted on 14 February 2023
I have had a range of experiences-injection for trigger finger (excellent), GP Care (good) but a very long delay for a lung function (Spirometry) test as "the lady who does it doesnt come in very often"-as COPD is a major issue in North Notts this is really quite shabby.
Visited January 2023
Review titled Lombard Medical Centre
Replied on 15 February 2023
Thank you for your kind feedback, really appreciated. We know there is issues following Covid with spirometry delays. We are working on a solution locally and hope to resolve this issue in the near future. There has been a change in requirements and equipment and therefore making it more difficult for surgeries to delivery.
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2022
I know that GP practices are under a lot of pressure at present, but I was so impressed by the service I received. I called and used the telephone call back system. It worked! The receptionist offered me a telephone appointment with a GP. This suited me as I did not want to have to leave work. The GP asked me lots of questions and I felt was thorough. A prescription was sent to my pharmacy for me to collect on my way home. What more can you ask for! Thanks
Visited November 2022
Review titled Lombard Medical Centre
Replied on 11 November 2022
Thank you for taking the time to leave this feedback. Often, we only hear when things do not run as smooth, and it is a morale booster for all staff when we have lovely feedback like this.