London Road Medical Centre
32 London Road, Sittingbourne, Kent, ME10 1NDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling.
Rated 1 star out of 5
by Mrs m - Posted on 11 June 2024
Phoned to make appointment with nurse to have dressing changed after mayor operation to be told that the surgery doesn’t have any nurses or offer any nurse services.!! How can a surgery with thousands of patients not have nurses services. It’s absolutely ridiculous, I was told to go to a local minor injury centre that may do it.
Visited June 2023
Review titled London Road Medical Centre
Replied on 11 June 2024
Dear Mrs M, thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. Apologies about what you have been told about the nurse services. We do have a nurse who will be happy to do dressing for you. I am sure there is a miscommunication somewhere. If you would like to discuss this further please contact the Manager, so we can address your concerns. Kind Regards The London Road Medical Centre Aspire Medical Health
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Review titled What’s happened
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
On arrival the outside space that was once a pleasant garden is nothing but untidy waist high weed (everywhere), I then entered the build very quiet and empty looking, I went into the waiting room and glanced around for the electronic signs which there had been two of these are gone. The floors all look like the are lifting at the joints and the whole place look run down and unloved . What’s happened is it being sold off by any chance coz that’s what it looks like really terrible.
Visited June 2023
London Road Medical Centre has not yet replied.
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Review titled Great improvement
Rated 4 stars out of 5
by Lorraine Bushell - Posted on 07 June 2023
After being 22nd in the que 15 mins later I had an appointment for that same morning. Reception lady was kind and helpful and the doctor, sorry can't remember his name was thorough, patient and explained everything. I am very impressed!
Visited June 2023
Review titled London Road Medical Centre
Replied on 09 June 2023
Dear Patient Thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. We appreciate the time you have taken to leave this review and will share with all our team. Kind Regards The London Road Medical Centre Aspire Medical Health
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Review titled Care of a Relative
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I currently have a relative staying with me as your surgery refused to see her, she ended up so poorly that she had to be admitted to Hospital for 3 days where she was discharged back to your care but she can't get an appointment to see you. We are waiting for tests and results as well as consultant appointments but have been left without any support. You've cancelled today's appointment and not understood the importance of the appointment. The system is falling apart and there is no compassion or care anymore towards patients.
Visited May 2023
Review titled London Road Medical Centre
Replied on 19 May 2023
Dear Patient Thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. If you would like to discuss this further please contact the Manager, so we can address your concerns. Kind Regards The London Road Medical Centre Aspire Medical Health
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Review titled no doctors
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
i have been asked to call the surgery to book an appointment for the results of a scan. everyday i have been told there are no doctors working . my mother was at the surgery yesterday and saw a doctor walk past after i was told no doctors were in that day .
Visited May 2023
Review titled London Road Medical Centre
Replied on 11 May 2023
Dear Patient Thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. If you would like to discuss this further please contact the Manager, so we can address your concerns. Kind Regards The London Road Medical Centre Aspire Medical Health
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Review titled Bad practice on day
Rated 2 stars out of 5
by Maria reynolds - Posted on 06 April 2023
Arrived for 3pm appointment ,still not seen at at 4pm,complained to reception said there computers went down and I was next,never happened, patients going in before me so I left. I was advised by medway hospital to see my GP regarding my cough.
Visited April 2023
Review titled London Road Medical Centre
Replied on 11 May 2023
Dear Patient Thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. If you would like to discuss this further please contact the Manager, so we can address your concerns. Kind Regards The London Road Medical Centre Aspire Medical Health
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Review titled Great practice
Rated 5 stars out of 5
by Christine Cotter - Posted on 13 April 2023
I arrived at doctors for an appointment at 11-30 was seen at 2-30 the waiting room was nearly empty but i was pleased i had appointment i was seebn by doctor who was trying his best but due to new system ,it is very hard for people to understand it takes time to implement changes it is in my opinion a good and fair system that treats those who need it most are seen first
Visited April 2023
Review titled London Road Medical Centre
Replied on 11 May 2023
Dear Patient Thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. If you would like to discuss this further please contact the Manager, so we can address your concerns. Kind Regards The London Road Medical Centre Aspire Medical Health
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Review titled poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
I called 137 times today to try and speak to someone. I started at 7.55 and then just pressed redial. Got through twice, to listen to the long message and then get cut off on both occasions. So tried the online referral, filled in, get a message back to me within 2 days. Tried to leave feedback on the practice website. If you press the unhappy face, it does not allow you to leave any details (unless that is all it needs to do). I am now waiting for a private docotr to call me back.
Visited February 2023
Review titled London Road Medical Centre
Replied on 11 May 2023
Dear Patient Thank you for your feedback on NHS choices, the Surgery takes all comments good or bad, as positive feedback, as this allows us to investigate and carry out the necessary training or praise for our staff. If you would like to discuss this further please contact the Manager, so we can address your concerns. Kind Regards The London Road Medical Centre