London Street Surgery
72 London Street, Reading, Berkshire, RG1 4SJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional behaviour
Rated 1 star out of 5
by Mahtab - Posted on 29 January 2025
I called the surgery to ask for an apointment as I got a severe condiotion, but the receptionist who answered the phone was so rude and talked to me in a very disrespctful way which it really made me upset. It is my first time that I want to use GP in the UK and it is clear if I be not familiar with the system. This behaviour was so dissapointing, specially in a place that being supportive and have a nice behaviour is vital for patients. To be honest I just felt worse after I called for help.
Visited January 2025
London Street Surgery has not yet replied.
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Review titled Greatly improved practice now
Rated 5 stars out of 5
by Chris Woodhams - Posted on 20 October 2023
From speaking with friends and neighbours, we have the best experienced care and service than any other surgeries we're aware of. Usually able to talk to a doctor on the day of requesting. Had COVID booster and flu jabs efficiently arranged for both my wife and I last Saturday morning.The reception staff and telephone system now work in a much more customer friendly way - eg. more personable staff and no need to wait on the phone for an answer with the new call-back system. Well done to all in London Street Surgery.
Visited October 2023
London Street Surgery has not yet replied.
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Review titled It
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
It is not a surgery I will recommend in Reading. They never have appointment after consistently calling for appointment for kids with special needs and also calling aT 8am each day. consistently being told they only have 1 dr on duty. Not sure they know what they are doing
Visited September 2023
London Street Surgery has not yet replied.
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Review titled useless and rude practice
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
receptionist refused to give an appointment , refused to ask the doctor to call me and told me call the pharmacist instead , despite being told that i am disabled and unable to walk she refused point blank to listen or do anything and said i have to come down to the surgery . This is not the first time this has happened either with staff there
Visited April 2023
London Street Surgery has not yet replied.