Long Lane
Long Lane Medical Centre, Long Lane, Walton, Liverpool, Merseyside, L9 6DQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Why have appointment times
Rated 2 stars out of 5
by Lisa hutchinson - Posted on 08 May 2024
Had a prebooked appointment for a smear test. Arrived 10 minutes early. Waiting for 30 minutes past my appointment time. If I had been 30 minutes late for my appointment would they have seen me? A smear test is routine do there was absolutely no excuse for being over 50 minutes behind!!!! I am so sick and tired of one rule for them and another for us!!! I l left without being seen and I will have to suffer the consequences of this should anything occur. Do you know how nervous I was? Do you care? To sit there for an extra 50 minutes was excruciating. You just don't care.
Visited May 2024
Long Lane has not yet replied.
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Review titled frequent daily harrasing messages
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
I have been receiving frequent weekly and now daily SMS messages from the practice which has no relevance to my health. I tried to discuss this ongoing issue with the practice manager and with the receptionist in a friendly manner but the situation now is worse, I received 5 messages from the practice within less than 24 hours, clearly a member of staff is treating this tool as some sort of a computer game.
Visited July 2022
Review titled Long Lane
Replied on 23 November 2022
Sorry to hear you are unhappy with the correspondence from the surgery. If you wish to remove permissions for the surgery to send text messages please call into reception, and the staff will be able to assist with this. Thank you