Long Stratton Medical Partnership
Swan Lane Surgery, Swan Lane, Long Stratton, Tharston, Norwich, Norfolk, NR15 2UYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Just can't get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 12 February 2024
Last week the surgery asked people to avoid ringing before 9.15 unless an urgent appointment was required. So, I rang at 9.15 and was 29th in the queue. When I eventually spoke to a receptionist, there were no appointments available over the next 2 weeks and they are not allowed to book beyond that. I have had a letter from the hospital which asks me to discuss a matter with my GP but how do I do this if I can't get an appointment?
Visited February 2024
Review titled Long Stratton Medical Partnership
Replied on 19 February 2024
Thank you for taking the time to write a review. We apologise that on this occasion you were unable to get an appointment with your GP. If you are happy to contact the practice to discuss your experience we can then investigate this further for you.
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Review titled Concerning
Rated 3 stars out of 5
by Sue - Posted on 08 March 2024
I phone to make an appointment last week, in the afternoon, after id got home from work and was told i would have to ring after 8:15am the next day as there were no appointments left, i told the person on the phone that i am driving every morning at that time on my way to work, i was asked if I had hands free phone in my car so i could ring and make an appointment whilst i was driving!! I really don’t think your staff should be encouraging people to use their phones whilst driving hands-free or otherwise. i explained why i wanted to see a doctor and that i didn’t have to be that day but i was told that there were no bookable appointments left at all in the near future! i was also told I would only be able to book an appointment in the mornings as all the appointments have been booked up by lunchtime! it is very difficult for me, and other people like me who work, to get to a telephone whilst at work, I work as an l,s,a, one to one, in a primary school, with an autistic child and I have know time to leave the child to make phone calls, most times when I do ring the surgery I’m kept on hold for over 15 minutes before I even get to speak to someone! How am I supposed to be able to book an appointment to see my GP if I’m unable to use a telephone between the hours of 8am to 2:30pm? I’m sure I’m not the only person in this situation, lots of other people need to talk to their GP about something. I think it would be a good idea to keep some bookable appointments for people who cannot phone the surgery until the afternoon. That way everyone can have the chance to see their doctor!
Visited February 2024
Review titled Long Stratton Medical Partnership
Replied on 12 March 2024
Thank you for your comments regarding your concerns, which you also emailed to us at the practice. Just to let you know that we have replied back via email today 12.3.24.
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Review titled Ridiculous waiting times
Rated 2 stars out of 5
by Georgina Burgess - Posted on 10 May 2023
Today I’ve had to wait 45 min twice. Once for my 3 year old and second for me. With my 3 year old waiting and getting irritated. Second time I still didn’t even get to see the dr. It is ridiculous! You can’t get an appointment with a dr and if you do manage to get one the wait is horrendous. 1 1/2 hours waisted in there today.
Visited May 2023
Long Stratton Medical Partnership has not yet replied.