Longcroft Clinic
5 Woodmansterne Lane, Banstead, Surrey, SM7 3HHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Professional practice
Rated 5 stars out of 5
by Liz C. - Posted on 07 December 2022
I went in person to book my appointment with a kind and efficient receptionist. The doctor was sympathetic and instilled confidence. Blood tests were booked and a prescription issued immediately which was waiting for me at the chemist. The ensuing blood tests were taken easily by a kind nurse. Every member of staff was efficient and made me feel valued.
Visited December 2022
Longcroft Clinic has not yet replied.
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Review titled Long delay
Rated 2 stars out of 5
by John Willis - Posted on 05 December 2022
I had an appointment with a nurse for removal of one stitch for a biopsy. I waited for 45 minutes and for most of that time the reception was empty. It took 2 to 3 minutes for the stitch to be removed. No antiseptic wipe was used before the stitch was removed, no reason or apology was given for the long delay which was totally disproportionate to the length of time taken to remove one stitch painfully.
Visited December 2022
Longcroft Clinic has not yet replied.
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Review titled Dereliction of duties
Rated 2 stars out of 5
by Anonymous - Posted on 20 November 2022
I phoned the practice at 08.30 for the on call GP to phone me regarding my mother. I stated to call on my mobile. The landline was phoned when i was out. I re phoned at 16.00 to reiterate i required to talk to the GP. No GP phoned me. Mum required antibiotics and steroids for a chest infection. I have the same and live with her. The next morning mum's condition worsened and 111 was phoned resulting in mum going to hospital to lay on a trolley for 10 hours to be discharged with , guess what, antibiotics and steroids. How much does an ambulance, hospital admission for 10 hours cost? Not to mention mum's,93, unpleasant and uncomfortable experience physically and mentally. All could have been avoided with a GP phone call .
Visited November 2022
Longcroft Clinic has not yet replied.
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Review titled Very Satisfied
Rated 5 stars out of 5
by Graham Walker - Posted on 07 October 2022
I went to the practice on Monday expecting to be faced with delays in seeing a doctor and generally an unhelpful attitude. This was not the case I was dealt with in an efficient, helpful manner and came away with various wheels in motion to satisfy my needs. I thought it necessary to write this as the Clinic is probably under severe resource constraints and regular criticism can be unhelpful and demoralising.
Visited October 2022
Longcroft Clinic has not yet replied.
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Review titled Fantastic care and dedication
Rated 5 stars out of 5
by Cathy - Posted on 01 November 2022
Over the last year or so, while going through some health problems, I have been very impressed by the care from a particular young doctor who always goes out of their way to make sure I am OK, phone me when I need to discuss something and make suggestions to improve my care. I am grateful for this dedication.
Visited October 2022
Longcroft Clinic has not yet replied.