Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Longrove surgery.
Reviews
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Review titled Tardy and indifferent
Rated 1 star out of 5
by Robert Watson - Posted on 19 October 2024
Five days after submission of my repeat prescription my collections Pharmacy has received nothing. I would like to complain but their process is so arcane it demands I have a printer...
Visited October 2024
Review titled Longrove surgery
Replied on 21 October 2024
Dear Mr Watson, Thank you for reaching out to us about your repeat prescription. I apologise for the inconvenience you’re experiencing. We take these matters seriously and want to assist you in resolving this issue. Please contact the surgery by telephone and select the option for the prescription team, who will be happy to look into your concerns. Unfortunately, we cannot provide a personal response here without all the necessary details. Thank you for your understanding.
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Review titled Great receptionist on 24/09/2024
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
yesterday I phoned to the practise one of the receptionist picked up the phe and she answered my call here name niki she was very polite and friendly and helpful that was yesterday's today aswell was nother person he's name illkenna he was same niki friendly polite and helpful also he guide me on the right .
Visited September 2024
Review titled Longrove surgery
Replied on 25 September 2024
Dear patient, Thank you for taking the time to leave a review about your recent experience with our reception staff. We are delighted to hear that the two members of our team who your had interactions with provided you with friendly and helpful service. Your feedback is invaluable to us and reinforces our commitment to delivering excellent patient care. We will be sure to share your kind words with our team. Thank you once again for your feedback.
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Review titled Superb Practice
Rated 5 stars out of 5
by Ann Sander - Posted on 10 September 2024
I have had to have a number of visits, call backs and referrals within the last month and I’m in awe at the efficiency of this pravtice .The doctors have been so kind and professional and the reception staff are the best I have ever come across, I would in particular commend the receptionist who dealt with my query today .September 10th, I cannot overstate how lucky we are to have this surgery here in Barnet. My thanks to you all .
Visited September 2024
Review titled Longrove surgery
Replied on 11 September 2024
Dear Ann Sander, Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you’ve had such a positive experience with our practice. We are pleased to read that our doctors and reception staff have met your expectations and provided the care and support you needed. We will make sure to pass on your commendations to our reception team who assisted you. Your feedback means a lot to us and motivates our team to continue delivering the best care possible. Thank you once again for taking the time to leave a review
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Review titled Received the help I needed
Rated 4 stars out of 5
by Sarah H - Posted on 30 September 2024
Had a complicated issue with a prescription and a pharmacy, the receptionist listened and helped me to sort it out and it was all sorted quickly. She was so helpful and friendly. Also back in July when I was unwell I was given a same day appointment with a physicians associate. She straight away realised I was pretty unwell and got a doctor. He was fantastic and examined me and advised me to go to A&E where I got the treatment I needed
Visited September 2024
Review titled Longrove surgery
Replied on 30 September 2024
Dear Sarah, Thank you so much for taking the time to share your experience. We’re pleased to hear that our receptionist, pharmacist, and physician's associate were able to provide you with the support and care you needed. It's our priority to ensure that every patient feels heard and well-cared for, especially during challenging times. We’re glad the team was able to assist you promptly and effectively. Thank you again for sharing yoru positive experience which has bene shared within the team at Longrove
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Review titled Great GPs
Rated 3 stars out of 5
by Sharon Boast - Posted on 08 August 2024
I visited the GP the last week of July. I was feeling unwell and very stressed. The GP that I saw was very calm and reassuring. He suggested that I should have blood drawn for an overall assessment. I was very happy to do this. However, yesterday I received my results. Instead of being contacted by telephone to discuss my results, I was sent a text informing me that I would benefit from lowering my cholesterol. This is certainly not helpful. I do not find texting a difficult result to interpret very professional and as a result, I became very worried and stressed all over again. It would have been far more professional and productive to discuss such a result, as now I am not sure how I should proceed. Do you text people telling them they cancer or some serious concern?? Up until they moment I had been very happy with the surgery. Now I am walking around feeling anxious, and as it states in my notes that I was in a stressed state on arrival at the surgery, I am shocked that somebody would send me a very brusque text.
Visited August 2024
Review titled Longrove surgery
Replied on 12 August 2024
Dear Ms Boast, Thank you for taking the time to share your recent experiences regarding your appointment and subsequent contact with the surgery. If blood results are non -urgent GP's do contact patients by text with a link proving more information and advice . However, we understand of course that some patients may wish to discuss these in person. Our Reception Manager has spoken with you, and I note you have an appointment with our Health Care Assistant to discuss your results as you prefer. We always endeavour to be as helpful and supportive as we can for our patients and are sorry you were left worried having been texted. We do hope your upcoming appointment will be useful for you. Thank you
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Review titled Fantastic service
Rated 5 stars out of 5
by Luke - Posted on 07 August 2024
After a very pleasant phone call back in regards to a form I needed for work, the person who I spoke to done the upmost to assist me in getting the form filled out, provided additional information about the subject in question which I wasn’t aware of, and ensured that I will receive the medical form filled out and sent over to me as soon as possible. Very polite and extremely helpful. Thanks for being so professional
Visited August 2024
Review titled Longrove surgery
Replied on 08 August 2024
Dear Luke, We are so pleased to have received such a positive review following your recent contact with the surgery. We endeavour to provide a high level of administrative support and guidance for our patients seeking assistance. Your comments have been passed to the admin team. Thank you
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Review titled Dedicated staff
Rated 4 stars out of 5
by Samira Virani - Posted on 13 August 2024
Have had a problem in a certain prescription based product. This is vital for my sister ( I am her carer). In both occasions the staff handling prescriptions were just amazing . They helped me track down the product and made it easy for me to obtain. The staff touched base with me 3 times . Caring and dedicated . Thank you
Visited August 2024
Review titled Longrove surgery
Replied on 11 September 2024
Dear Samira Virani, Thank you for your comments. We are committed to providing an excellent level of support to our patients and are delighted to learn the prescription team were able to help you. Your comments have been shared with the team. Thanks again for taking the time to share your recent experience with Longrove Surgery
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Review titled Excellent service
Rated 5 stars out of 5
by Kamola Sodikova - Posted on 22 July 2024
We have been with Longrove Surgery for few months now and the service we received was exceptional. Despite being very busy they always try to accommodate the patients. On my last visit I was assisted by the Dr who was very professional. The care I received was excellent and I appreciated the follow up communication to ensure my recovery was on track. All other doctors are great! Definitely recommended GP. Thank you!
Visited July 2024
Review titled Longrove surgery
Replied on 23 July 2024
Dear Kamola Sodikova, Thank you very much for taking the time to leave the surgery a review. The team strive to deliver an excellent level of service to all patients. Your comments have been passed to the reception team and the GP We really do appreciate patients taking the time to leave us a review Thank you
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Review titled Foot pain
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
Very grateful for a prompt call back when I needed to see a doctor with some urgency. The staff listened carefully to my problems
Visited July 2024
Review titled Longrove surgery
Replied on 08 August 2024
Dear patient, Thank you for taking the time to comment on the service you have received at Longrove Surgery. It is at times a difficult job for our reception staff and GPs and we appreciate any positive feedback we receive.
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Review titled Amazing lady
Rated 5 stars out of 5
by Dianne - Posted on 18 July 2024
Today was for a prescription query and was dealt with in no time. Such politeness and caring doctors and reception - they really do go above and beyond to help patients - I’ve only been with them a short while and they are all so attentive
Visited July 2024
Review titled Longrove surgery
Replied on 23 July 2024
Dear Diane, Thank you for your comments. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.