Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
I am waiting for some blood test results which I had done on 28th October. I have tried calling the surgery multiple times only to be number 1 in the queue for half an hour! Some days I have called twice with the same result. I have tried the econsult only to be told someone will get back to me by a certain date,which never happens. It is impossible to get through to this surgery.
Visited November 2022
Review titled Longrove surgery
Replied on 08 November 2022
We are sorry you feel that we don’t provide a better service. As your comment has been left anonymously, we are unable to reply to you with a more personalised response. If you wish to discuss this further, please put your comments in writing to the Practice Manager or address this to one of the GP Partners so we can investigate. Thank you.
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Review titled Loss of Personal Records
Rated 3 stars out of 5
by Anonymous - Posted on 15 October 2022
I left a Medical Questionnaire, about 20 pages, with the practice on 7 August. I had filled out the form in order to start a new job and just needed it to be checked over by my GP and counter signed. I was told this would take 6 weeks. 8 weeks later, I contacted the Practice online and within hours was told my form was ready - only to be given a 'Medical Report' that my GP had produced. This was not what I needed and the original form I had submitted to my employer and could not get back in order to copy for the practice again. They didn't seem to understand what I was asking for and as yet I still have no form and am in limbo with my new job starting date.
Visited October 2022
Review titled Longrove surgery
Replied on 18 October 2022
Thank you for your comments. As your comment is anonymous please see our complaints procedure on our website www.longrovesurgery.co.uk in order for us to investigate and provide a full response Thank you
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Review titled Forced to go private
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2022
I tried to book an appointment at Vale drive. At first I was told that they had zero availability, I explained that I hadn't seen a doctor since 2018 and am on 3 medications and do need to see someone I was then offered an appointment in 3 weeks time. I need help now so ended up having to pay for a private doctor. I am self employed, no private medical and couldn't take the time off work to wait at a hospital emergency room. The level of indifference to my request for help was appalling. Truly terrible level off care.
Visited September 2022
Review titled Longrove surgery
Replied on 18 October 2022
Thank you for your comments. As your comment is anonymised we are unable to investigate fully, however please find our complaints procedure on www.longrovesurgery.co.uk where we will be able to investigate and offer a full response.
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Review titled Emergency
Rated 5 stars out of 5
by Jo Cammack - Posted on 29 September 2022
During a routine blood test at Longrove Surgery last week, I collapsed. When I came to, I could hear talk of ‘blue light’ and ‘ambulance’ and as I was helped onto a bed, I realised that the nurse had had to call for emergency help as she was alone with me when this happened. It took some time – more than half an hour, perhaps much more - for me to feel vaguely normal again and all this time my vital signs were being regularly monitored and there were 2 clinicians in the room with me throughout. I am very aware (and was at the time) that this situation was extremely disruptive not only for the practice staff but also for the patients who were waiting, some of whom - I found out later – had to have their appointments rescheduled. If you are one of those patients, I’m sincerely sorry for the inconvenience I caused you but please know that if you are ever in a similar situation, the attention and care you will receive will be second to none. I cannot praise the staff at Longrove highly enough for the way they looked after me. The doctor, the nurses, the reception staff were all absolutely extraordinary in the calm, quiet, professional manner they dealt not only with my medical wellbeing but with the unfolding backlog of patients that was having to be attended to. Thank you, a million times, for your care, commitment and downright hard work. The immense pressure on the system is well known but when you glimpse the impact that one unexpected incident has, this really hits home. And yet, amidst all the disruption and paddling of feet under the surface, the senior doctor used this opportunity to teach a trainee doctor what to do in an emergency situation. In my semi-awake state, I felt truly privileged to witness this exchange as he quietly asked her what she might do next and discussed her responses. I’m sure she knows it but she is truly lucky to have such a dedicated teacher – as we all are to have our NHS.
Visited September 2022
Review titled Longrove surgery
Replied on 18 October 2022
Thank you for taking the time to comment on the service you have received at Longrove Surgery. It is at times a difficult job for our reception staff and GPs and we appreciate any positive feedback we receive
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Review titled Ecg Appointment
Rated 1 star out of 5
by Sian Walding - Posted on 13 September 2022
I came in for my Appointment,had to use the loo a few times whilst waiting,fuming my name was called 3 times and I missed my Appointment,waited around 40mins,had to re book my appointment and go through this anxiety again,hopefully take some1 with me so don't miss my name being called again,can't help going to the toilet
Visited September 2022
Review titled Longrove surgery
Replied on 18 October 2022
We are sorry you feel that we don’t provide a better service. As your comment has been left anonymously, we are unable to reply to you with a more personalised response. If you wish to discuss this further, please put your comments in writing to the Practice Manager or address this to one of the GP Partners so we can investigate. Thank you.