Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great GPs
Rated 3 stars out of 5
by Sharon Boast - Posted on 08 August 2024
I visited the GP the last week of July. I was feeling unwell and very stressed. The GP that I saw was very calm and reassuring. He suggested that I should have blood drawn for an overall assessment. I was very happy to do this. However, yesterday I received my results. Instead of being contacted by telephone to discuss my results, I was sent a text informing me that I would benefit from lowering my cholesterol. This is certainly not helpful. I do not find texting a difficult result to interpret very professional and as a result, I became very worried and stressed all over again. It would have been far more professional and productive to discuss such a result, as now I am not sure how I should proceed. Do you text people telling them they cancer or some serious concern?? Up until they moment I had been very happy with the surgery. Now I am walking around feeling anxious, and as it states in my notes that I was in a stressed state on arrival at the surgery, I am shocked that somebody would send me a very brusque text.
Visited August 2024
Review titled Longrove surgery
Replied on 12 August 2024
Dear Ms Boast, Thank you for taking the time to share your recent experiences regarding your appointment and subsequent contact with the surgery. If blood results are non -urgent GP's do contact patients by text with a link proving more information and advice . However, we understand of course that some patients may wish to discuss these in person. Our Reception Manager has spoken with you, and I note you have an appointment with our Health Care Assistant to discuss your results as you prefer. We always endeavour to be as helpful and supportive as we can for our patients and are sorry you were left worried having been texted. We do hope your upcoming appointment will be useful for you. Thank you
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Review titled Fantastic service
Rated 5 stars out of 5
by Luke - Posted on 07 August 2024
After a very pleasant phone call back in regards to a form I needed for work, the person who I spoke to done the upmost to assist me in getting the form filled out, provided additional information about the subject in question which I wasn’t aware of, and ensured that I will receive the medical form filled out and sent over to me as soon as possible. Very polite and extremely helpful. Thanks for being so professional
Visited August 2024
Review titled Longrove surgery
Replied on 08 August 2024
Dear Luke, We are so pleased to have received such a positive review following your recent contact with the surgery. We endeavour to provide a high level of administrative support and guidance for our patients seeking assistance. Your comments have been passed to the admin team. Thank you
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Review titled Dedicated staff
Rated 4 stars out of 5
by Samira Virani - Posted on 13 August 2024
Have had a problem in a certain prescription based product. This is vital for my sister ( I am her carer). In both occasions the staff handling prescriptions were just amazing . They helped me track down the product and made it easy for me to obtain. The staff touched base with me 3 times . Caring and dedicated . Thank you
Visited August 2024
Longrove surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Kamola Sodikova - Posted on 22 July 2024
We have been with Longrove Surgery for few months now and the service we received was exceptional. Despite being very busy they always try to accommodate the patients. On my last visit I was assisted by the Dr who was very professional. The care I received was excellent and I appreciated the follow up communication to ensure my recovery was on track. All other doctors are great! Definitely recommended GP. Thank you!
Visited July 2024
Review titled Longrove surgery
Replied on 23 July 2024
Dear Kamola Sodikova, Thank you very much for taking the time to leave the surgery a review. The team strive to deliver an excellent level of service to all patients. Your comments have been passed to the reception team and the GP We really do appreciate patients taking the time to leave us a review Thank you
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Review titled Foot pain
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2024
Very grateful for a prompt call back when I needed to see a doctor with some urgency. The staff listened carefully to my problems
Visited July 2024
Review titled Longrove surgery
Replied on 08 August 2024
Dear patient, Thank you for taking the time to comment on the service you have received at Longrove Surgery. It is at times a difficult job for our reception staff and GPs and we appreciate any positive feedback we receive.
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Review titled Amazing lady
Rated 5 stars out of 5
by Dianne - Posted on 18 July 2024
Today was for a prescription query and was dealt with in no time. Such politeness and caring doctors and reception - they really do go above and beyond to help patients - I’ve only been with them a short while and they are all so attentive
Visited July 2024
Review titled Longrove surgery
Replied on 23 July 2024
Dear Diane, Thank you for your comments. We always endeavour to try and be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us.
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Review titled For 3@ years I have been very happy with Longrove Surgery,
Rated 5 stars out of 5
by Brendan kelly - Posted on 23 July 2024
Only complaint I have I rang to day to check on new prescription the member off staff did not really know what to do !! Apart from that I got it sorted with h the help off of a more experienced member off staff
Visited July 2024
Review titled Longrove surgery
Replied on 24 July 2024
Dear Mr Kelly, Thank you for taking the time to leave a review of your experiences with the surgery. We are pleased to read that you have left a 5 * review. We do have some newer members of the team who are still receiving training, but am glad your issue was resolved with one of our more experienced staff members. Thank you for your review, which has been shared with the practice team
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Review titled Terrible unorganised surgery
Rated 1 star out of 5
by Rebecca - Posted on 26 July 2024
I was meant to have an appointment with the physiotherapist at 2:20pm. When I arrived at the surgery I checked in on their self service screen with no issues. By 2:45pm I still hadn't been called for my appointment. I queried this with the receptionist, think they were just running late, but no. After checking with the receptionist and despite having a text confirming the date and time of appointment, I wasn't actually booked in for this appointment. The receptionist explained that the colleague who sent the text with confirmation details, must have done so but not actually booked me for the appointment. The receptionist didn't go out of their way to resolve this issue and seemed to think that statement was enough. In the end the Reception Manager booked me in for another appointment in a couple of weeks time- we shall see if this one actually goes ahead. On the same day I had an appointment with the nurse for health check and was booked in for my follow up appointment today. I arrive at the surgery and was unable to check in using the self service screen, so checked in with the receptionist, who told me I wasn't booked in for an appointment today! When I explained that this was the second time in the space of a week that this had happened, they laughed! Luckily after speaking with the nurse she could squeeze me in in-between appointments. This surgery is terrible. I would not recommend to anyone. This sort of error seems to happen a lot, not just to me but I know of other people who this has happened to. I have had face to face appointments booked in the past, only to be called on my phone whilst in the waiting room, as the surgery had the appointment down as a phone consultation. I have even had a doctor tell me that a procedure I asked to have " wouldn't help and is a waste of time" and guess what, they were wrong,l and the results of that test helped toward a diagnosis. Unorganised surgery and the staff don't seem to care in fixing things.
Visited July 2024
Review titled Longrove surgery
Replied on 29 July 2024
Dear Rebecca, We are sorry you feel that we don’t provide a better service. As your comment has been left anonymously, we are unable to reply to you with a more personalised response. If you wish to discuss this further, please put your comments in writing to the Practice Manager Thank you
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Review titled Quick Response
Rated 4 stars out of 5
by Anonymous - Posted on 26 July 2024
Practice dealt with my problem quick and efficiently and the practice called me with the results within an hour.
Visited July 2024
Review titled Longrove surgery
Replied on 29 July 2024
Dear Patient, Thank you for your comments. We strive to be as helpful and supportive as we can for our patients, even though we are under a lot of pressure in the NHS. Your comments have been passed on to our reception team and we do appreciate you taking the time to review us. Thank you
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Review titled Very Helpful and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2024
I Attended the surgery recently and as greeted by a very friendly receptionist, she helped me with my quires. She was very informative and helpful. I feel that this surgery has come leaps and bounds in patient service and wish this continues. Thank you for all the help I have been given
Visited June 2024
Review titled Longrove surgery
Replied on 28 June 2024
Dear Patient, Thank you for taking the time to give us feedback on the great customer care your experienced at Longrove recently. Although we are a very busy surgery, we always try to do the best for our patients. We have passed your comments to our reception team. Thanks again for taking the time to review the practice