Longrove surgery
Vale Drive Primary Care Centre, Barnet, EN5 2EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Difficult to book an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 23 November 2022
I have spent a long time on the phone and when it is my turn there are never any appointments. The online booking system was fantastic!!! Sadly it was stopped during covid, understandably. Are there any plans to bring it back soon? When do you think that will be? I can't wait - I loved it! Many thanks in advance.
Visited November 2022
Review titled Longrove surgery
Replied on 24 November 2022
We are sorry you feel that we don’t provide a better service. As your comment has been left anonymously, we are unable to reply to you with a more personalised response. If you wish to discuss this further, please put your comments in writing to the Practice Manager so we can investigate. Thank you.
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Review titled Bad practice
Rated 2 stars out of 5
by Azmara - Posted on 29 November 2022
I have been trying to get an appointment last two weeks and after half and hour waiting on the phone, they says call back tomorrow! I’ve been suffering with pains and now my arms and ankles are swollen! 28th November when I rang them after long explanation they booked a telephone consultation out of hours evening 8.15 of 29th. I was waiting from 8pm still no one call me!! I don’t ask or call them often but when I really need an appointment, they try their best not to give any appointments! Why this GP practice even open if they don’t want to help any patients!
Visited November 2022
Review titled Longrove surgery
Replied on 30 November 2022
We are sorry you feel that we don’t provide a better service. As your comment has been left anonymously, we are unable to reply to you with a more personalised response. If you wish to discuss this further, please put your comments in writing to the Practice Manager or address this to one of the GP Partners so we can investigate. Thank you
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Review titled Ok practice
Rated 3 stars out of 5
by Jennifer Farquharson - Posted on 12 December 2022
I did have a bad experience the last appointment I had. The lady doctor was so rude to me, ii was told to stop talking as she had another patient to see I believe it was because I mentioned my medication, but was told you are here to have your stomach. Looked at, God you can only mention the one symtom
Visited November 2022
Review titled Longrove surgery
Replied on 13 December 2022
We are sorry you feel that we don’t provide a better service. As GP appointments are time sensitive we do ask patients to request a double appointment should there be more than one issue needing to be discussed. If you wish to discuss this further, please put your comments in writing to the Practice Manager so we can investigate Thank you
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Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
I am waiting for some blood test results which I had done on 28th October. I have tried calling the surgery multiple times only to be number 1 in the queue for half an hour! Some days I have called twice with the same result. I have tried the econsult only to be told someone will get back to me by a certain date,which never happens. It is impossible to get through to this surgery.
Visited November 2022
Review titled Longrove surgery
Replied on 08 November 2022
We are sorry you feel that we don’t provide a better service. As your comment has been left anonymously, we are unable to reply to you with a more personalised response. If you wish to discuss this further, please put your comments in writing to the Practice Manager or address this to one of the GP Partners so we can investigate. Thank you.