Loomer Medical Partnership
Loomer Road, Chesterton, Newcastle Under Lyme, Newcastle, Staffordshire, ST5 7JSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 x Medical Error, lack of automation and Closed Loop Rx
Rated 1 star out of 5
by Keli Shipley on behalf of VES - Posted on 06 January 2025
Over the past 6/8months my mother has been admitted in to Royal Stoke on several occasions, twice due to medication issues via the surgery. Again today after only complaining on the 27/12 she has received the wrong meds again! I have even called up twice to stop this happening, and its has again. If it was not for me we would be back with a fall, incorrect meds Royal Stoke emergency visit. I now have Meds going back to the pharmacy to be re blister packaged... I have also had an admittance as not been able to get an appointment - my mother is 74 and not always able to drive. Due to many issues we now have to have DNs coming in daily 7 days a week.
Visited January 2025
Loomer Medical Partnership has not yet replied.
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Review titled Very very poor
Rated 1 star out of 5
by Richard - Posted on 30 May 2024
Phoned at 8am told expect call between 8 and 1 pm phone call at 6.10pm. Clinician not doctor phoned amd asked my issue told her and she read out what I already knew and I had to deal with everything my self
Visited May 2024
Review titled Loomer Medical Partnership
Replied on 25 June 2024
I am sorry to hear that your call happened outside of the time you were advised. Patients are usually advised to expect a call either in the morning or the afternoon clinic. I would be happy to look into this further if you would like to contact me at the surgery Kind regards Ruth Matthews Practice Patient Manager Loomer Medical Group
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Review titled Poor service again
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Been seen in hospital several times recently rang on 3/1/23 at 8.00am waited 2hrs on the phone to be told I couldn't be seen as clinics were full can't ever seem to get seen when I need to I'm ill now not in two days time when someone will supposedly ring me back I know my own body isn't right just feel like they can't be bothered and they wonder why a n e is all over the news
Visited January 2023
Review titled Loomer Medical Partnership
Replied on 01 March 2023
Im sorry you have not had a good experience on this occasion. The phone lines are very busy at 8am, and through the winter months we have seen the call volumes higher that we ever have. As we are now moving away from the winter months, we are noticing a huge difference with the call wait time, and that it is a shorter wait time. We continually monitor the call volume and are always looking at new ways we can reduce this. I would be more than happy to speak to you if you would like. You can do this by calling the surgery and asking for myself. Regards Ruth Matthews Practice Patient Manager Loomer Medical Group 0300 365 0002
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Review titled Friendly and helpful
Rated 4 stars out of 5
by Nez - Posted on 05 February 2023
I find the staff and Dr's to very friendly helpful and approachable. Although if you ring at 8am or 1pm there are likely to be long queues due to that being peak appointment booking times and I feel like there should be more staff on at this busy time as sometimes you call at 8 or 1 and by the time you get through appointments are then unavailable. Other than that a great practice.
Visited December 2022
Review titled Loomer Medical Partnership
Replied on 01 March 2023
Thank you for your taking the time to post our view. Our team do thrive on patient care and the priority is offering the most suitable and caring service we can. We agree that the call queue at 8am is long, and have recruited new call handlers specifically around the 8am start. We also monitor the call queue, the amount of patients waiting to be answered and also how long they have been in the queue, and add other members from other areas where required. Kind regards Ruth Matthews Practice Patient Manager Loomer Medical Group 0300 365 0002