Lordswood House Group Medical Practice
54 Lordswood Road, Harborne, Birmingham, West Midlands, B17 9DBContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lordswood House Group Medical Practice.
Reviews
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Review titled Good practice.
Rated 5 stars out of 5
by Eileen Vaughan-Moore - Posted on 08 February 2024
Once I got a consultation, the receptionist and Doctor were friendly and professional. Getting through on the phone takes time and a great deal of patience.
Visited February 2024
Review titled Lordswood House Group Medical Practice
Replied on 19 February 2024
Dear Eileen Vaughan-Moore, Thank you for taking the time to feedback about your recent experience. We are aware there are sometimes long waits on the phone due to the high level of demand for our services currently and we are sorry for any delay in answering your call. From mid-March we are introducing online triage for patients to help manage this demand and further details about this can be found on our website. Thank you for taking the time to provide feedback which I will share with the rest of the team. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
After 1 hour and 45 mins waiting in a queue for an appointment. I was told no appointments at all and to call the next day. I am a GP myself and don’t have the time to keep calling back to make an appt. Truly shocking and poor access. I will not be staying with this practice.
Visited January 2024
Review titled Lordswood House Group Medical Practice
Replied on 19 February 2024
Dear anonymous, Thank you for getting in touch and I am sorry to hear about your recent experience. As a fellow colleague, I am sure you can appreciate that a Monday morning is the busiest time for contacting the practice. Despite having as many staff as possible available to answer calls, demand for our services is incredibly high at this time. From mid-March, we are introducing an online triage system to further help manage demand for our services. Further information about this can be found on our website. This might be a preferred option for you rather than having to call us and make access a little easier for you should you decide to remain with us. Thank you for taking the time to feedback. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Awful receptionists
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
Cannot get to see my doctor even tho doctor told me to make appointment january.have to go to surgery to request prescription even tho on repeat but whilst ther cannot get appointment with doctor as cannot get past barrier of rude receptionists.what to do? How can this be happening that we cant get to see a doctor.ridiculous set up!
Visited January 2024
Review titled Lordswood House Group Medical Practice
Replied on 12 January 2024
Dear Patient, Thank you for your message and I am sorry to hear you were unable to make an appointment with your doctor. We do have a number of appointments available, including book on the day, so please do get back in touch with the practice and we will do our best to help you. We take patient feedback very seriously and will use your comments to help us improve our services to patients. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Long delays in replying NHS mail message and phone
Rated 3 stars out of 5
by Nadeem Ahmed - Posted on 02 November 2023
I was desperately trying to chase result of an investigation from my practice that was done in September 23. I sent message via my NHS app 2 times in october. First time I was asked to wait. Second time no reply from practice, after 7 days of waiting called surgery and was on hold for 1 hour before someone answered my call. Receptionist and admin staff were helpful and eventually were able to answer my query. Practice should have replied to my message in 7 days and that would have saved lot of mine and receptionist time.
Visited November 2023
Review titled Lordswood House Group Medical Practice
Replied on 12 January 2024
Dear Nadeem Ahmed, Thank you for your message and I am sorry for any frustration that was caused. The initial wait was because we had not received the information we needed to pass on to you but I am glad this has now been resolved. We take patient feedback seriously and will use your comments to help us improve in the future. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Forget about getting through on the phone
Rated 1 star out of 5
by David Stubbs - Posted on 27 November 2023
I am currently 'caller number 4 in the queue' as I attempt to get test results. I've been holding 20 minutes to get this far, at the start I was 'caller number'. Are people being served or are they just giving up on being on hold? I know that in theory I could make an online application, but my account is locked for some reason and after holding for 18 minutes earlier today on that issue I gave up. Lordswood really do not offer an acceptable service ps update it's 24 minutes holding and I'm still 'caller number 4 in the queue', at this rate of progress i have another hour to wait, tricky thing is that they may close the lines before i'm 'served'
Visited November 2023
Review titled Lordswood House Group Medical Practice
Replied on 12 January 2024
Dear Mr Stubbs, I am very sorry that you had a long wait on the phone when trying to reach us. We do offer the facility for you to receive a call back to save waiting and this also maintains your place in the queue. Similarly, to have access reinstated to your online account where you will be able to access all of your results, please use the contact form on our website and our team will arrange this for you. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Excellent response
Rated 5 stars out of 5
by Mary Osborn - Posted on 25 September 2023
I am struggling with ear/chest infection… the Receptionist rang me back within 30 mins and offered an appointment next day! Cannot praise the Reception team and GP I saw highly enough. This is a very efficient Practice… only minus is that there was no water machine in reception.
Visited September 2023
Review titled Lordswood House Group Medical Practice
Replied on 25 September 2023
Dear Mary, Sorry to hear you are not well and thank you for your very kind comments about our service. We are delighted that we were able to support you. I will share your feedback with the team who will be delighted to hear your comments. Sorry about the lack of a water machine but unfortunately at this time we have no plans to install one. Kind regards Angie Newton Business Manager Lordswood Medical Group.
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Review titled Brilliant serviceon Monday
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
On Monday i called in to the surgery for advice regarding very swollen and painful fingers and after seeing a very helpful receptionist ,she promptly arranged for me to see a doctor who thoroughly examined the problem, issued prescriptions and organised an immediate blood test , having fitted me in with other patienfs. Excellent service from everyone I saw, to whom many thanks for your care and attention.
Visited July 2023
Review titled Lordswood House Group Medical Practice
Replied on 17 July 2023
Dear patient, Thank you for taking the time to get in touch about your recent experience. I am delighted to hear you were so pleased with the service you received from our team who all work hard to provide the best care possible. I will pass on your thanks and comments to the team. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Wellbeing Prescriber and Mental Health Nurse
Rated 5 stars out of 5
by Maggie Dunne - Posted on 04 May 2023
The practice has introduced an in house mental health nurse and Wellbeing worker. Both services interact and are so helpful if you have well-being issues. I can highly recommend these services to anyone who is suffering with mental health issues and who need additional support regarding general wellness. A superb resource
Visited May 2023
Review titled Lordswood House Group Medical Practice
Replied on 18 May 2023
Dear Maggie, Thank you for getting in touch to share your recent experience. I am delighted that our team have been able to help and support you and I will share your kind feedback with them. Thank you for taking the time to let us know how pleased you are. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Good G P practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2023
I would like to thank Lordswood Surgery for enabling me to have some helpful modifications in my home,now that I am experiencing some mobility problems. The Health and Wellbeing Coach advised me to speak to a G P,who referred me to an occupational therapist. Two days after that appointment , the work was carried out. I was very grateful .. it has made a difference to activities at home. Also,the Social Prescribing and Health and Wellbeing are excellent services. Many thanks from an older patient.
Visited April 2023
Review titled Lordswood House Group Medical Practice
Replied on 06 April 2023
Dear Patient, Thank you for your kind feedback about the services you received from us recently. I am very pleased to hear they have helped you in such a positive way. I will pass on your comments to our Health and Wellbeing Coach and our Social Prescribers who will be delighted to hear how much their support has helped you. Thank you for taking the time to get in touch, your positive feedback is very much appreciated. Kind regards Angie Newton Business Manager Lordswood Medical Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2023
Nothing but praise generally for this practice as regards myself and elderly relative. Am leaving this review though to alert people to the excellent call back service. I rang recently around 8.40am and selected call back option. Receptionist rang just before 9am and had appointment at surgery at 9.20am. Stunning!
Visited April 2023
Review titled Lordswood House Group Medical Practice
Replied on 19 April 2023
Dear Patient, Thank you for getting in touch to let us know about your recent positive experience. It is great to hear that our new telephone service is helping patients and that you are pleased with the service we are offering. Thank you for taking the time to get in touch. I will share your feedback with the whole team who will be delighted to hear your comments. Kind regards Angie Newton Business Manager Lordswood Medical Group