Loughborough Urgent Care Centre
Hospital Way, Leicestershire, LE11 5JYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really positive experience
Rated 5 stars out of 5
by Vicki - Posted on 01 October 2024
Thank you so much for your care and support with my daughter today. Everyone was so kind and did everything they could to investigate my daughter’s issues and give good advice. In comparison to our experience with our local surgery, staff were so professional and empathic. It helped me see that, even with broken systems all around, staff can still be kind and professional. Thank you especially to the Paediatric Nurse Specialist and the Dr who gave us lots of time despite being very busy.
Visited October 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2024
Fantastic service today at the Urgent Care Centre. Free parking, friendly and very efficient staff. Seen in good time even though the department appeared very busy. Water provided and shop open with great selection to choose from. E-triage was very easy to negotiate and triage seemed appropriate. We were late being seen but it was obvious that a few emergency cases required seeing before us. We are very lucky to have the NHS to look after us.
Visited October 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Helpful and kind team
Rated 5 stars out of 5
by Roz Sal - Posted on 04 September 2024
I had 2 trips to urgent care over the last 2 days. Everyone I met from reception to triage to the xray team and all the practitioners I interacted with were very kind, calm, patient and incredibly helpful . They could not have done any better. I wanted to express my thanks here.
Visited September 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Distinctly efficient & caring
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I took an elderly neighbour, who had had a fall outside on hard concrete, to Loughborough Urgent Treatment Centre. Every member of staff through our 2 ish hours there were polite, kind, informative & notably very co-ordinated in how my neighbour was processed through their system of care. It was a very supported, unstressed experience. We felt confident in the care being provided throughout.
Visited August 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Debbie - Posted on 11 July 2024
What a brilliant service this is. I was on holiday and had a medical issue. I was told by the local doctor surgery to go to Loughborough Urgent Treatment Centre. I booked in at 12.45 and was given an appointment for 3.35. I returned to the Centre and was seen within 5 minutes of my appointment by a lovely nurse practitioner . Antibiotics were prescribed and I was out of the centre within 20 minutes. Well done NHS.
Visited July 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Exceptional Centre
Rated 5 stars out of 5
by tracey priestley - Posted on 24 July 2024
My mum was seen very quickly by great nurses and doctors and the x ray department. Would like to say thanks for an exceptional service and great team work thanks so much.
Visited July 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Wound treatment
Rated 4 stars out of 5
by Jane Elizabeth Taylor - Posted on 14 August 2024
I presented on 28 July and saw a nurse at about 5 pm with a deep open wound just below my knee cap which she cleaned, glued and dressed. I have since found out from a nurse at my surgery that it should’ve been sutured to keep the wound closed because the skin on the knee moves a lot and also the edges were jagged. A quick google confirms this. As a result the wound has opened up again and nearly 3 weeks later is not healing. Hopefully it will heal but I will be left with more significant scarring. I understand that the staff at the UCC are trained in suturing and I am giving this feedback so that you can learn from my experience to benefit others.
Visited July 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Could be better
Rated 4 stars out of 5
by Anonymous - Posted on 19 May 2024
Overall a good service in terms of the doctors and nurses and medical staff. However the waiting room and facilities could be better. Now you have to book yourself in digitally , I understand its a way of going forward , however it's not appropriate for everyone. Because not everyone can speak English, some people have learning disabilities or difficulties and so on . It's also suppose to speed up the assessment and help the staff and the patients, but clearly this is not happening. Because the nurse did not have a clue to our reason for visit. And we filled a detailed assessment questionnaire. Also I have to say the I am very disappointed with the new waiting room chairs all facing a wall , it's very mentally uncomfortable especially when you suffer mentally health conditions. Please consider facing them to the view outside . Its just more relaxing.
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Fantastic help given
Rated 5 stars out of 5
by Bianca - Posted on 26 May 2024
The lady at a@ e was very helpful and lovely. She referred me to the royal hospital with a letter, which made things so much smoother. Thank you for the lovely care I received
Visited May 2024
Loughborough Urgent Care Centre has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2024
Took elderly friend at 3pm as had rang 111 and had waited a number of hours with no return call. Was seen within 15 mins and given medication immediately. Back home within 1 hour.
Visited March 2024
Loughborough Urgent Care Centre has not yet replied.