Lower Clapton General Practice
The Portico, 34 Linscott Road, London, Greater London, E5 0RDContact details and opening times
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Reviews
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Review titled Unable to contact my GP
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2023
I work Mon-Fri so I am available to receive a call during my lunch hours 1-2pm or after 4pm. Knowing this, my GP calls outside these hours. Obviously, I have missed both calls. I send another message the following day but the practise is closed at 1pm both Tuesday and Wednesday. This is limiting my access to services as a full time worker.
Visited January 2023
Review titled Lower Clapton General Practice
Replied on 20 January 2023
Sorry you're not happy with the system. We always try to call at the time individuals request but it can be difficult when we are very busy. We do always call twice. We are not closed after 1pm but due to unprecedented demand for the past few weeks we can respond only to urgent requests made by phone after this time. Without knowing what your request was about it is difficult for me to comment on how urgent it is. You could call us anytime between 08:00 and 18:30 if your concern is urgent. Some people prefer to contact us on a day off when they would be able to come in for a face to face appointment if this was thought necessary/ beneficial to assess your health problem fully. Alternatively, we do have extended hours access until 8pm Tuesday-Thursday which can be booked if you specifically request it in your askmyGp message.
Provided by Care opinion
