Lowfield Medical Centre
65-67 Lowfield Street, Dartford, Kent, DA1 1HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Is this the best practice in Dartford? - 5 stars
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2025
I have been registered with the Lowfield Street practice since moving to Dartford more than 30 years ago. In that time, I have never found it necessary to raise a complaint against any of the staff or the practice. Following the retirement of the previous doctors, who maintained a great practice, the practice has gone from strength to strength and its modernisation, in the building fabric and phone/online technology, has produced an efficient practice. My recent visit started by using the online e-consult system. I prefer this as it does give the medical team time to prepare for a visit, if that is what they decide. Having submitted my details, I received a reply in 4 hours, requesting me to make an appointment. On contacting the practice, I was asked to phone the following day at 8-30am, which I did. Having heard the worst in the media about GP appointments, I expected there to be a long wait on the phone, only to find that there were no appointments. I phoned and found that I was number 18 in the queue. However, the recorded message gave me the option to hold or request a “call back” whilst retaining my position. This I did and in less than 2 hours, I was being given appointment date/time options, accepting one which was 2 working days later. I visited the practice, logged-in on their digital screen system and was seen on time by a doctor. The consultation was very good, being given time to ask questions regarding my condition and receiving adequate answers, without any rush to get me out for the next patient. The prescribed medication was ordered at the chemist next door, which I collected on leaving. I can happily give Lowfield Medical Centre a “5 star” rating for my experience.
Visited April 2025
Lowfield Medical Centre has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2025
I have been a patient at Lowfield Medical Centre since 1988 and have never had a bad experience. I saw a Dr today and as always, she was kind, compassionate and treated me as an individual. It’s not about punctuality for me, it’s the amount of time you get once you are called. The patient before me was in with her for a long time and I knew that he must of needed it. Although she was running a bit late, when I went in I was not rushed and she listened intently. The NHS is not perfect but I know that my GP surgery is one of the best. My friends who go to other surgeries do not have anything like I do. I rang last Friday morning for a non-urgent appointment and when I called there was one person in front of me. Within 5 minutes, I had an appointment booked. I am so grateful to everyone who works so hard in difficult times.
Visited April 2025
Lowfield Medical Centre has not yet replied.
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Review titled Excellent doctor
Rated 5 stars out of 5
by Linda - Posted on 28 January 2025
Dr. is excellent—knowledgeable, compassionate, and attentive. She took time to listen, explain clearly, and made me feel confident in my care. She is friendly and professional, and I highly recommend her.
Visited January 2025
Review titled Lowfield Medical Centre
Replied on 06 February 2025
Dear Linda, Many thanks for your feedback. We are very pleased to hear that you had such a pleaseant experience of the service we provide.
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Review titled Extra care taken by our Dr
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2024
Doctor is always very thoughtful and thorough when she does examinations of my children. I am very happy with her and also the ability if the clinic to accommodate me at short notice.
Visited November 2024
Review titled Lowfield Medical Centre
Replied on 06 February 2025
Thank you for taking the time to leave a review. We are pleased to hear that you have had such a positive experience of our service.
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Review titled Excellent practice
Rated 5 stars out of 5
by Raymond Winter - Posted on 27 November 2024
Visited the GP surgery today. The GP, as usual, took a keen personal interest in my well being. Listened well, as usual, asked good questions and made good decisions.
Visited November 2024
Review titled Lowfield Medical Centre
Replied on 06 February 2025
Dear Mr Winter, Thank you for the positive feedback. We are pleased to know that the Doctors are spending time to help you enhance your well being. We endevour to continue doing so in the future with all our patient
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Review titled Extremely good practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
GP answered all my questions giving advice and recommendation of what to do. I have always found that the Reception staff and Nurses to be very helpful and polite.
Visited November 2024
Review titled Lowfield Medical Centre
Replied on 06 November 2024
Dear patient, Thank you very much for taking the time to review our service. We are pleased to know that you have had such positive interactions with several members of our team.
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Review titled Great practice
Rated 5 stars out of 5
by Anne-Marie McEwan - Posted on 12 October 2024
I was given an appointment very quickly. When I attended the doctor put me at ease and did not rush me. I was given treatment which made me feel confident that recent issues with my health would be resolved. I was reassured that I would be able to continue with my life as normal, and was given appointments for the very near future to have blood tests and a review face to face to discuss everything. The doctor also answered all my questions and I left the surgery feeling completely relieved that my health was being looked after. Thank you so much.
Visited October 2024
Review titled Lowfield Medical Centre
Replied on 06 November 2024
Dear Ms McEwan, Thank you very much for your positive feedback. We are very pleased to hear that the Doctor gave you enough time to address all your concerns and you left the surgery with appropriate follow up appointments and feeling reassured.
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Review titled Great Practice
Rated 5 stars out of 5
by Roger Howard - Posted on 11 October 2024
This is a first class Medical Centre. I was very satisfied with my recent consultation with my GP was excellent. All members of staff are courteous and obliging. The facilities at the Medical Centre are of a high standard. Would highly recommend this practice.
Visited October 2024
Review titled Lowfield Medical Centre
Replied on 06 November 2024
Dear Mr Howard, Thank you for your kind appreciative words about our service. We will ensure that this positive review is fed back to all members of our team.
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Review titled Bad for getting results
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
I have been ringing the surgery for two weeks to get my blood results and I manage to get through and my results haven’t come back I have been ringing for the 8 days and there is no one answering the phone in the test results department ? Are they on holiday
Visited July 2024
Review titled Lowfield Medical Centre
Replied on 02 August 2024
Dear patient, Thank you for your feedback. As you have chosen to remain anonymous, we are unable to look into your specific case. Due to the huge demand on our service, phone lines are very busy. In spite of our care navigators and administrative staff constantly answering the phones, the queues build up and it may seem like no one is answering your call, which is not the case. The most convenient way to access your test results is via the NHS App and we recommend you to use this App. Within 7 working days of receiving the results, a clinician reviews them and adds an action plan if needed. You can then see this action plan on the NHS app. Of note, some tests require a longer processing time at the hospital and therefore the results can take weeks to come back to us. If you are unable to get access to your results via the app, please contact the surgery and we will be able to set this up for you. If you provide us with your name and date of birth, we will be able to identify the cause for the delay on this occasion. Many thanks
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Review titled Excellent practice
Rated 5 stars out of 5
by Carolyn Gower - Posted on 23 September 2024
I rung the surgery as I had found a couple of lumps in my right breast. I had been in a car accident a few weeks earlier and was hoping it was damage from that. I was given an appointment within less that 2 hours. When I saw the doctor I was given a full examination and although it was thought it was damage through the car accident, I was to be referred to the breast clinic at Darent Valley. I got an appointment within a matter of days. Again the receptionist and the doctor were so professional, kind and were definitely listening to my concerns. So reassuring and put at ease. Many, many thanks.
Visited June 2024
Review titled Lowfield Medical Centre
Replied on 29 September 2024
Dear Ms Gower, Thank you for your kind words. We are pleased to know that you received a timely referral and treatment. We hope to continue providing a good service to all our patients. Many thanks for taking the time to provide us with your feedback.