Lowton & Platt Bridge Surgery
208C Newton Road, Lowton, Warrington, Cheshire, WA3 2AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled very poor service
Rated 2 stars out of 5
by susan - Posted on 10 June 2024
Tried to ring for an appointment, was 2nd in line, i was waiting for 25min then cut off, i decided to go to the surgery a 15min drive away instead of trying again, went to reception to book an appointment and explained i had waited 25 min on the phone only to be cut off, i was told by reception she was busy with a patient and the longest wait time on the phone was 9min, implying i was mistaken or lying and had not waited 25 minutes I Do Not Tell Lies! as to booking an appointment she wanted to know what the appointment was for, I asked why she needed to know the details of my reason for an appointment and i did not feel it correct to disclose my medical reasons for an appointment whilst other patients can hear the conversation, I was told dont talk so loud then and they wont hear, that sums up some of the new surgery staff, myself and my family have been with this surgery over 30years, I would never have believed that the surgery, would ever have such an attitude towards patients, its shameful that a surgery changing hands could change so much
Visited June 2024
Review titled Lowton & Platt Bridge Surgery
Replied on 11 June 2024
Dear Patient, We are sorry to hear of the experience which you have described. Please could you contact us so that we can discuss this further. You can email us your details at gp-p92651@nhs.net and we will get in touch with you or contact us by phone on 01942 807697 and ask to speak to the Practice Manager. Many thanks, Practice Manager
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Review titled Incompetent & Uncaring
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
My family and I have been registered at this practise for a number of years, but will be doing all we can to leave asap. Almost impossible to get an appointment however when you enter the building by it’s always empty. They have cancelled my recent appointment that was supposed to be face to face, booked me in for a phone appointment that never happened. When queried they couldn’t explain why the phone appointment wasn’t showing on their system. Waited for doctor to call on another day, supposedly I missed his call when I literally was sat in a room on my own in work whilst my colleagues proceeded to have a meeting, just so I didn’t miss it. Receptionist reaction is so nonchalant, with no attempt to help in anyway. My son also has had the same experience where he has waited for a call that never happened. I feel completely let down by this surgery, I shouldn’t have to consider moving or going private due to their lack of ability to manage themselves or even show some manners.
Visited February 2023
Review titled Lowton & Platt Bridge Surgery
Replied on 01 March 2023
Dear Patient, We are sorry to hear of the experience which you have described. Please could you contact us as a matter of urgency so that we can investigate further, you can email us your details at gp-p92651@nhs.net or contact us by phone on 01942 807697 and ask to speak to the Practice Manager. Many thanks, Practice Manager
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Review titled Very helpful and pleasant staff
Rated 4 stars out of 5
by PAUL MORRIS - Posted on 17 August 2022
Today I received a message telling me that I could book my flu vaccination with the surgery. When I phoned, to make the appointment on my smart phone, it was nice to see/hear the service tell me where I was in the line of callers. And to keep me updated very regularly every 45 to 60 seconds or so it seemed. Understandably I had to wait for 2 or 3 calls before me having started 4th in the queue. I was soon speaking to a member of staff at the surgery and she was very patient and very helpful in explaining what dates and times were available. Together we soon established a time to suit me and my circumstances, and I have no complaints, only praise, and found the whole experience very easy and reassuring.
Visited August 2022
Review titled Lowton & Platt Bridge Surgery
Replied on 18 August 2022
Dear Paul, Thank you for taking the time to give us your lovely feedback. It is very much appreciated by all the staff at Lowton Surgery.