Lucas Avenue Practice
1A Lucas Avenue, Plaistow, London, Greater London, E13 0QPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Problem with referral
Rated 2 stars out of 5
by Anonymous - Posted on 20 August 2024
I was supposed to have a telephone consultation about a mole check, when they called the doctor had no idea the call is regarding this, he just gave me results for previous moles removed. Said they will call me for an appointment and they didn't. My mole is changing and i'm worried no action is taken and i don't have and appointment/ referral at all. After waiting more than 2 weeks for a phone consultation and no result!
Visited August 2024
Lucas Avenue Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Mohammed Idris - Posted on 24 July 2024
Thank you young man at reception for helping me set up my DrIq account . Very kind and respectful service
Visited July 2024
Lucas Avenue Practice has not yet replied.
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Review titled Great reception service
Rated 4 stars out of 5
by Khan - Posted on 24 July 2024
I had a gp appointment yesterday. The staff were exceptional in answering my questions. I had issues with my online access for my nhs app/ in relation to accessing my clinical information which was displaying as error message initially. many thanks to reception staff who were working at the front desk yesterday morning as i cannot mention their name due to GDPR issues they had swiftly enabled my access as well as ensured this had been updated. Their administration experience had enabled query to be answered and was rectified. I was happy with the patient experience as well as my other questions that were answered. They had showed great professionalism and I would like to say many thanks for their nice attitude and would highly recommend this Surgery as i had a positive experience. Much appreciated reception staff at Lucas Avenue Practice.
Visited July 2024
Lucas Avenue Practice has not yet replied.
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Review titled Horrible service.
Rated 1 star out of 5
by Dev Patel - Posted on 04 April 2024
Terrible service, receptionists and doctors do not co operate properly. My dad had a mouth infection and the doctor gave a medicine that has been stopped by the government since 2 years. I found out about this by the pharmacy so I called the gp waiting for 20 min. They answer the call and straightaway end the call. I called again and I am still waiting for 30 min. I need to change surgery as this is not acceptable. Worst service by Lucas Avenue Practice.
Visited April 2024
Lucas Avenue Practice has not yet replied.
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Review titled Nit satisfied
Rated 1 star out of 5
by Anonymous - Posted on 29 February 2024
People at the reception are the person who don't know how to treat the patient. It seems like they don't have conversations between them. I just want to request normal letter and they are keep rolling around from last 3 days today the 4th day i called them and they said they're not sure what they need to do. I won't advice anyone to go to this GP. Thr doctor was very nice and helpful he answer me straight away.
Visited February 2024
Lucas Avenue Practice has not yet replied.
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Review titled Poor Communication
Rated 2 stars out of 5
by Shiraz Suleman - Posted on 15 November 2023
I was given an appointment and was told to wait when I showed up. After waiting for 40 minutes, I reminded one of the staff members that I had been waiting for a while after which he checked and told me that the nurse was actually not in and that my appointment would be cancelled and rearranged for a week later. I had to take time off from work and will now have to do so again. They really should have told me in advance that the appointment was cancelled so I didn't have to come and wait at the surgery for so long. Really poor organisation and communication.
Visited November 2023
Lucas Avenue Practice has not yet replied.
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Review titled Rude behaviour on the phone
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
I was calling to make a followup appointment because I am losing hearing more and more over the last few weeks. I am extremely concerned and have struggled to book an appointment because I try to call at 8am or use the Dr iq app (which is appalling) several times to no avail. I call this surgery for booking my family appointments also and have only been dealt with rudely. I mentioned how the service is unfair as my Dr said to book a follow-up and they should be able to slot me in Asap. But the person who answered my call at 2.30pm 26th June 2023 replied with “with all due respect if you call at 8am” when they dont realise I call everyday at 8am with no answer for over an hour then I must leave to catch a train to work. How dare somebody speak to me like this, I am already frustrated as I am potentially losing one of my faculties(hearing) I am being told about my calling times? They must need reminding or want to see my call logs at 7.50am everyday???? You are dealing with people who are suffering with issues, the people answering the phones must be extremely compassionate, I also work in customer service and I would never speak in the tone I was, I was spoken over, they even raised their voice at me and put the phone down before even confirming my appointment was made or not. I am appalled as this has been my new surgery for the last few years and the only feedback I have is that it is horrible to use. So much for looking out for your clients, we are paying customers in whatever form we do pay. We expect a service, not when your employees feel like it. You are dealing with all walks of life and all types of issues people suffer with. I am disappointed and ashamed my local GP treats their clients like this, I wonder how you would treat an elderly who maybe cannot express themselves as clearly, they would be treated even worse. I am shocked at the attitude and standards Lucas Avenue has. Ashamed even as I hold my local borough in high regard but treatment like this bring us down.
Visited June 2023
Lucas Avenue Practice has not yet replied.
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Review titled Tired of this practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 June 2023
The staff here are incredibly incompetent and unprofessional and have no idea how to appropriately communicate and engage with patients, especially older patients who do not speak much English. I once witnessed a young man at the reception desk yelling at an older gentleman in English, as if yelling would magically make the man speak and understand a language that is alien to him. This situation only got resolved because a fellow patient stepped in and offered to translate. Surely, the practice should hire staff that reflect the surrounding community and would therefore actually be able to help patients? Also, on 3 separate occasions, I have called up at 8am for a phone appointment on the day, only to receive no call at all, and be told by the reception staff that an appointment was never booked. When I was adamant that I had called to book the appointments and would even tell them the time they told me to expect the call, they would just say they don't remember. This has also happened in person, where I took my daughter out of school for her appointment, only to be told there is no appointment. I am constantly disappointed by this practice. No improvements came with the new management.
Visited June 2023
Lucas Avenue Practice has not yet replied.
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Review titled Inappropriate behavior over the telephone
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
I am waiting for my son urine test result since last five days. At monday morning I called to GP, one of the employee of GP over the phone told me your result is not arrived yet check back at the end of the week.he spoke rudely,I told him when I drop a sample to the GP they told me,you will get the result within 2days. A person straight away told me check back at the end of the week. Even they are not informed us about blood test. When I called and ask them he informed me it's satisfactory.I again called to GP, another lady told me same thing with same rude behavior
Visited February 2023
Lucas Avenue Practice has not yet replied.
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Review titled waste of time
Rated 1 star out of 5
by maneer ahmed - Posted on 08 March 2023
i got paronychia on my middle right finger this surgery will not give me an appointment but wanted my nail clippings .i am still waiting for my nail clipping results after 2 months .been chasing them up they told me they are waiting to hear from the lab .i do not think they sent it to them
Visited January 2023
Lucas Avenue Practice has not yet replied.