Luson
41 Fore Street, Wellington, Somerset, TA21 8AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring practice with lovely staff.
Rated 5 stars out of 5
by Elizabeth - Posted on 08 November 2024
My review is specifically about my cervical exam. I have put this off for a decade as my last one was very uncomfortable. After ignoring several letters, someone from the practice scheduled a phone appointment to discuss it with me. I have just returned from the exam and the nurse who saw me was amazing. She walked me through the entire process and made it clear I could have her stop at any point. After the exam, she explained what comes next and made sure that I didn't have any questions. I was very comfortable with her and she really helped me to feel calm during an uncomfortable experience. I wish I could find a way to compliment her specifically, but the practice itself is also wonderful.
Visited November 2024
Luson has not yet replied.
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Review titled Compassionate Care
Rated 5 stars out of 5
by Caroline Knowles - Posted on 04 November 2024
I had appointment with the nurse and was running approx 10-15 mins late. The kind receptionist was really understanding and said to come and hopefully the nurse would be able to squeeze me in. I waited for a few minutes and (to my surprise) the nurse found time to fit me in. I'm so grateful she did. I've had a rotten past year or so and have been feeling poorly for some time. She listened to me when I described my health concerns (I was a bit of a mess to be honest) and took blood to test for a number of things that could be causing my symptoms. I've never felt so "heard" in a medical appointment. Despite my being late (and probably causing a bit of a problem as a result) I wasn't rushed at all and the clinician took her time to discuss all of my symptoms and what conditions she was testing me for. I want to say thank you to the staff who dealt with me specifically (the receptionist who wasn't judgemental that I was late and encouraged me to still come in) and the nurse for being so kind, caring and generally wonderful with me. Also, a thank you to the whole practice team, as, (having worked in a GP surgery myself) providing the great service that you do doesn't just come from a few "one off superstars" but from a whole cohesive team.
Visited October 2024
Luson has not yet replied.
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Review titled Excellent service from the Luson team!
Rated 5 stars out of 5
by Cameron - Posted on 06 December 2022
At the beginning of November I suddenly developed hearing loss in one ear. I telephoned Luson for an appointment. I saw the senior nurse the next day & she referred me to Musgrove ENT. I was seen by them the following week. I returned yesterday morning for a final injection but was asked to contact my GP urgently regarding a possible side effect! That afternoon, using the NHS website, I submitted a request to Luson for a telephone appointment with my GP. He telephoned me that evening & talked me through my concerns & reassured me as to the ongoing treatment. Brilliant support from all at Luson - & the team at Musgrove ENT!
Visited December 2022
Luson has not yet replied.