Lydney Practice
The Health Centre, Albert Street, Lydney, Gloucestershire, GL15 5NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practise
Rated 5 stars out of 5
by Julie Chard - Posted on 17 September 2024
Yesterday 16/09/2024 I needed an urgent appointment the receptionist was brilliant so helpful. I was seen by a lovely lady Doctor who listened and was so very kind to me. Then I had to have blood test on request from Gloucester Royal hospital. Again receptionist was brilliant sorted it all had my blood test 2.30 by nurse who was also very kind and understanding. I cannot thank all concerned enough. Such a lovely friendly practise and amazing staff Doctors and Nurses. Thankyou very much everyone.
Visited September 2024
Lydney Practice has not yet replied.
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Review titled Good response
Rated 5 stars out of 5
by Jean Burgess - Posted on 12 March 2024
I had attempted to get an appointment for 3 weeks without success, not considering my condition to be urgent. The staff fielding appointment enquiries were very understanding and helpful. On my last attempt I broke down and terminated the call. I received a call back some time later and was offered, and accepted, a ‘come at the end of morning surgery and wait’ appointment. I saw a doctor who was amazing and I realised that perhaps I had been urgent after all! One cortisone injection, referrals for x-ray and physiotherapy later and I was sorted. I was given time, nothing was rushed and I left feeling a very happy bunny! The only criticism is the difficulty in getting an appointment in the first place; ringing on Monday mornings and Friday afternoons week after week is very frustrating and to be 30th in the queue at 2.03pm is demoralising. No idea what the answer is, but an earlier offer of ‘wait and see’ would have helped me. Thank you for listening.
Visited March 2024
Lydney Practice has not yet replied.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 25 July 2023
Receptionists unhelpful Phone calls disappointing told one thing turns out not to be true.was told prescription sent to Chemist wasn't, left in pain all day. Told it was my fault sample in wrong bottle
Visited July 2023
Lydney Practice has not yet replied.
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Review titled Undervalued surgery
Rated 4 stars out of 5
by Anonymous - Posted on 14 January 2023
Pharmacy service is outstanding when dealing with patient consultations; had two requirements to speak to pharmacist in recent months & service was A*. Practice Nurse & GP were also professional, efficient with friendly manner. Medication reviews are handled with a partnership approach which is likely to be more effective than unannounced medication change experienced at previous GP some years ago. Transfer from another surgery was not efficient. Despite completion of all forms etc medication was not 'on record'.when ordered. Overall in these challenging times,.practice is doing a brilliant job. Thank you. If patient files cannot be transferred.from Wales to England, this should be resolved by NHS Wales.
Visited December 2022
Lydney Practice has not yet replied.