Macklin Street Surgery
90 Macklin Street, Derby, Derbyshire, DE1 1JXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Macklin Street Surgery.
Reviews
-
Review titled Get a Doctor you can see
Rated 1 star out of 5
by Mrs Phillips - Posted on 11 October 2023
After being with this surgery for 30+ years I feel it’s time for me to change Doctors. The Doctors and Nurses are great if you can get an Appointment! I have found it absolutely impossible to get an appointment for my granddaughter to see a Doctor. I have repeatedly called to get an appointment but always met by the most rude and discourteous Receptionists always moaning telling me all Urgent appointments are taken for today and I can only offer you an appointment for 2 weeks today No Other day must be exactly 2 weeks to the day which are also all booked! Then being told to phone again tomorrow and maybe you will be lucky to get an appointment. This would mean I have to keep my granddaughter off school only to be told exact same thing the next day and the next day………... Please, please, don’t try and tell them you don’t want an Urgent Appointment just an appointment with a Doctor for Any day will do! You will then have to listen to them moaning what a busy surgery this is and they only have so many urgent appointments and can only book appointments for 2 weeks to the day. It’s not their fault whinge whinge and more whinging. I have many friends who had Doctors in the Allestree area who say how lovely the receptionist are and always helpful to book an appointment with a Doctor which doesn’t have to be 2 weeks to the day you call! Maybe the grass will be greener
Visited September 2023
Review titled Macklin Street Surgery
Replied on 17 October 2023
Thank you for taking the time to write in with your feedback. I'm sorry that you have had issues with getting an appointment for your grand-daugther. Unfortunately, we like many other surgeries are still suffering from the lasting impact that Covid-19 has left on the NHS. Demand on the NHS at the moment is at a all-time high, and we do our best to offer as many appointments as we safely can within a day. Whilst we would love to be able to offer every one of our 12,000 patients an appointment as soon as they need it, we cannot do this under the current pressures. We do offer alternative appointments for 2 weeks in advance, unfortunately there are only so many of them and they do go quickly, we offer out of hours calls with our Hub GPs and there are multiple other resources available to you. We are doing everything we can within our power and resources to deliver a high level service - but alongside the rest of the NHS are suffering from pressures and restraints which we cannot control. I will listen to the calls that you have made with reception, to highlight any areas for training.
-
Review titled Brilliant practice manager
Rated 5 stars out of 5
by Brian Hermiston - Posted on 11 September 2023
Just changed my elderly mum’s GP practice to Macklin St. surgery from one of the worst surgeries (not named here but the press had reported on them). The Macklin St. practice manager and her deputy are incredibly approachable , helpful and responsive on the run up to swapping surgeries. This comment made on the basis of multiple communications - so not a one off experience. On the 4 times I’ve been into the surgery , the reception team have been friendly and helpful…… and they smile! What a breath of fresh air. My mid day telephone calls have also been answered quickly and efficiently. The first appointment with a doctor to get mums repeat prescriptions sorted out was arranged quickly, unhurried and the doctor genuinely compassionate , honest , pragmatic and helpful. Such a change from the my mum’s last surgery. Thank you!
Visited July 2023
Macklin Street Surgery has not yet replied.
-
Review titled Excellent care and guidance at critical point
Rated 4 stars out of 5
by Anonymous - Posted on 27 July 2023
Having identified a problem with my xray, one of the doctors called me out of hours and asked me to go down to the surgery that evening to see her. She gave all the time my wife and I needed to discuss my cancer and further tests. She immediately referred me to the Thoracic Consultant Surgeon. Three months later the cancer was gone. This is a very personal note and I will always remember the deep and attentive medical care I received to get treatment underway with haste.
Visited July 2023
Review titled Macklin Street Surgery
Replied on 28 July 2023
Thank you for taking the time to write to us. It means alot to us in a world when complaints become common, when a patient takes the time to highlight a positive experience. I will ensure this feedback is sent out, so that the team can see. Thank you so much.