Madeira Medical
Madeira Road, West Byfleet, Surrey, KT14 6DHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice and excellent Service
Rated 5 stars out of 5
by Satish Singh - Posted on 27 April 2024
I attended this practice recently for my diabetes. The appointment was given promptly with the doctor. Doctor was very courteous, explained to me all about my results and explained further course of action. I returned fully satisfied with the service I received.
Visited April 2024
Madeira Medical has not yet replied.
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Review titled Greatly Impressed Newby May 2023
Rated 4 stars out of 5
by John - Posted on 11 May 2023
February 2023 - May 2023 A heartfelt thanks to the remarkable ladies on the front desk (and phones) who have been a fantastic help. No matter how busy the phones, they always manage to be business-like, courteous and helpful on the phone or when dealing with me in person. More importantly, because of their knowledge, efficiency and guidance, I very quickly had the consults and various tests required. I am new to the NHS (I have several health issues and was understandably nervous), so my relatively smooth introduction is appreciated. Also, I am hugely thankful for the prompt Professional Medical Service provided by Madeira Medical. Smiley Face Emoji
Visited May 2023
Review titled Madeira Medical
Replied on 12 May 2023
Dear John Thank you very much for your positive feedback. We are very pleased that you are happy with our service. Kind Regards Faye Harvey Practice Manager
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Review titled Fine as a scribe for pharmacist
Rated 1 star out of 5
by Vivienne Giles - Posted on 25 August 2023
Great for coughs and sneezes Anything else seek attention elsewhere because you can never get an appointment and the admin staff do not send important information requested by consultants. My consultant has waited 6months for information from GP
Visited February 2023
Madeira Medical has not yet replied.
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Review titled Lack of compassion from GP's
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Unfortunately I have found my experience of the GP's that I have been in contact with over the last two years for ongoing health issues has been predominately negative. The majority of whom I have spoken to have lacked empathy and compassion and I strongly felt unfairly dismissed, disregarded and that no real effort was made to explore avenues for testing or specialist referrals. Many phone calls later, many weeks/months later and I hadn't got anywhere. I was interrupted, manners were brash and uncaring, and I did not feel listened to.
Visited February 2023
Review titled Madeira Medical
Replied on 12 May 2023
Dear Patient Thank you for your feedback. I am very sorry you were not happy with our service, Please contact me so I can look into your concerns further. Kind regards Faye Harvey Practice Manager