Magdalen Medical Practice
Lawson Road, Norwich, Norfolk, NR3 4LFContact details and opening times
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Reviews
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Review titled They do not value patients needs
Rated 2 stars out of 5
by Anonymous - Posted on 17 March 2025
I spoke to a rude receptionist today when requesting to see a female doctor for an intimate health issue. I was outright refused - there was no attempt to make any accommodations such as looking for an available female doctor to move my appointment to, I was given the reason that this is not in the practice policy. I am shocked to hear that this isn’t in their policy, as someone who has experience in the NHS, it’s always been known that reasonable accommodations be put in place for patient needs. The reason for my request is extremely sensitive and personal, but the receptionist did not even enquire about why I was asking for this accommodation. I was simply told “no”. The rude receptionists at this practice make me avoid accessing health care anyway, but the refusal to see a female doctor has made me not want to attend my appointment at all (despite being offered a female chaperone, this is not a good enough solution). The longer I don’t get treatment for the issue the worse it gets, so it’s such a shame my personal needs are not being valued or respected (something the NHS is always banging on about).
Visited March 2025
Review titled Magdalen Medical Practice
Replied on 18 March 2025
Dear Patient Thank you for your feedback and I am sorry to hear about your recent experience at the practice. I would like to reassure you that as a practice we take all feedback seriously and will be discussing it further at our upcoming partners meeting. I have now had time to investigate with the reception team who have stated that they apologise if they have come across as rude in anyway, it was never their intention, and that they always try to help and maintain professionalism at all times. In terms of patient’s requesting to see a female GP, we do have a practice policy that patients see their own GPs where possible due to the demand on female patients wishing to see a female GP and therefore restricting them from then not being able to see their own registered patients and incurring a long waiting list to pre-book appointments with them. you may be aware that we try to maintain personal lists as much as possible to ensure continuity of care, but there are always exceptions for specific cases. It is important to note that male GPs are trained in managing HRT as female GPs are trained in male issues. We would always try to accommodate your request but unfortunately on this occasion it seems that it has not been possible, we would offer a chaperone or failing that a female nurse practitioner. We do not want this experience to delay any treatment you may require or be left feeling not valued, so please do reach out to discuss this further on 01603 475555. Best wishes Tracey Clarke, Practice Business Manager
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Review titled Sub standard service by the nurse practitioner
Rated 2 stars out of 5
by Anonymous - Posted on 16 February 2025
My daughter had high temp and bad cough for a few days. Called on Friday and spoke to a lovely receptionist who helped and booked same day appt with their nurse practitioner. I’m grateful for this. Our appointment with the nurse practitioner was rather disappointing. I specifically said my daughter said her throat and ear hurts. She didn’t even check them !!!! And said it’s viral and sent us off. My daughter woke up shrieking after a nap and we decided to take her to walk in centre which they did a thorough full body examination. She has tonsillitis and ear infection !!!!!! I wouldn’t trust to see the nurse practitioner ever again !!
Visited February 2025
Review titled Magdalen Medical Practice
Replied on 17 February 2025
Good Morning, Many thanks for feeding this back to us. I would like to reassure you that we take all feedback seriously and will investigate further and then follow up with a discussion at our Learning Event meetings. If you do feel that you would like to discuss this matter further please do not hesitate to contact me, and I do apologise that you received this experience. Best wishes Tracey Clarke, Practice Business Manager
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Review titled Brilliant care.
Rated 5 stars out of 5
by Michael Duncum - Posted on 07 May 2024
Saw a Doctor this afternoon, 7/5/24. She resolved my problem about an item of medication. Very reassuring and thorough. She promised to phone back later and did so within an hour or so. The team at MMP is superb.
Visited May 2024
Review titled Magdalen Medical Practice
Replied on 07 May 2024
Dear Michael Thank you very much for taking the time to feedback. We are so glad that you were happy with the service you received. I will pass the comments on to the team. Best wishes Tracey Clarke, Practice Manager
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Review titled Best GP I have ever been registered with
Rated 5 stars out of 5
by Josh Harding - Posted on 28 March 2024
Just wanted to say a massive thanks to the whole team - clinical and non-clinical staff are all extremely competent and friendly, my GP is exceptionally thorough and I never have any problem getting in touch. Specifically I have had a number of instances where my medication has been out of stock - communications between the GP and pharmacy have been super efficient and the reception staff helpful and reassuring when I have had to call in. Can't recommend them highly enough.
Visited February 2024
Review titled Magdalen Medical Practice
Replied on 28 March 2024
Hi John We would just like to say thank you so much for your wonderful feedback, it has been shared with the team and they are most grateful. Best wishes Tracey Clarke, Practice Manager
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Review titled Exemplary
Rated 5 stars out of 5
by John M - Posted on 18 August 2023
I have a had a few dealings with the drs and nurses over the past couple of months for some health issue and the staff are all second to none. I have been so well looked after. Reception staff are also helpful and friendly too. Very grateful to be a patient at this surgery.
Visited August 2023
Review titled Magdalen Medical Practice
Replied on 30 August 2023
Dear John Thank you very much for your kind comments and taking the time to feed this back to us. All staff here are very grateful and will continue to do our best to provide you with the best care and service possible. Best Wishes Tracey Clarke, Practice Manager.