Maidstone Rd Chatham Surgery
262 Maidstone Road, Chatham, Kent, ME4 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great surgery
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
Quick appointment given had pain in my ear saw the advance clinical nurse she was lovely and gave me the best clinical advise
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 27 August 2024
Dear Patient Thank you very much for taking the time to write this review. All reviews are really appreciated, they help the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Dr was very helpful.
Rated 5 stars out of 5
by Miss P - Posted on 21 August 2024
Dr was most pleasant and helpful. She seemed genuinely interested in me as a person. She spoke well and gave me time to talk.
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 27 August 2024
Dear Miss P Thank you very much for taking the time to write your review. All reviews are greatly appreciated and helps the surgery to learn and improve. I will share this review with the team. Many thanks Katy Hutchinson - Practice Manager
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Review titled Responsive friendly service
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
Responsive friendly service which is followed through, I felt my Dr listened to me and I received my medication quickly. Very happy with their service.
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 20 August 2024
Dear Patient Thank you very much for taking the time to write your review. All reviews are greatly appreciated, this helps the surgery to learn and improve. I will share your feedback with the team. Many thanks
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Review titled Great service
Rated 4 stars out of 5
by Joanna Griffin - Posted on 19 August 2024
Really nice and helpful doctor. Checked me over throughly. Got appointment really quickly. Given antibiotics and antihistamines for my issue
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 20 August 2024
Dear Joanna Thank you very much for taking the time to write your review. All reviews are greatly appreciated, this helps the surgery to learn and improve. I will share your feedback with the team. Many thanks Katy Hutchinson - Practice Manager
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Review titled Jolly, knowledgeable helpful
Rated 4 stars out of 5
by Frank Hatten - Posted on 14 August 2024
We were greeted and treated with respect and obvious knowledge presented and diagnosed with a light but authoritative manner. We were presented with a range of options on the possible diagnosis with the proposed way forward to obtain an accurate final diagnosis. Very satisfied with the service I received.
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 15 August 2024
Dear Mr Hatten Thank you so much for taking the time to write your lovely review. It is always nice to hear patients feedback. All feedback is shared with the team, this is to help us to learn and improve the surgery. Thank you Kind regards Katy Hutchinson - Practice Manager
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Review titled Professional approach
Rated 5 stars out of 5
by Mick - Posted on 19 August 2024
The surgery staff and nurse was very helpful in getting my treatment completed on time without causing me any concerns.
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 20 August 2024
Dear Mick Thank you very much for taking the time to write your review. All reviews are greatly appreciated, this helps the surgery to learn and improve. I will share your feedback with the team. Many thanks Katy Hutchinson - Practice Manager
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Review titled Terrible service
Rated 1 star out of 5
by Amy S - Posted on 28 August 2024
Had an appointment about a lump on my breast and was told I'd be referred within two weeks. Dr did the referral, sent to wrong place. Had to chase, it up. Receptionist rude, and unhelpful. So now not going to be seen inside two weeks due to admin error, and no one cares. No apology. My mother, three days post surgery took a urine sample into be dipped, as suspected infection. And receptionist told her to make an anima request, which of course was unavailable. Leading her to return to the hospital where luckily the consultant was kind and agreed to see her. Waste of time. Pick another GP
Visited August 2024
Maidstone Rd Chatham Surgery has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Keith Evans - Posted on 21 August 2024
Excellent service great communication very helpful went to surgery got an appointment seen within half a hour doctor was great made me feel at ease came out feeling better than when I went in Regards Keith
Visited August 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 27 August 2024
Dear Mr Evans Thank you for taking the time to write this review. This will be shared with the team. All reviews are really appreciated, it helps the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Unhelpful and rude
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2024
Twice in 1 month tried calling the surgery on both occasions I was met with very rude and upbrupt receptionists on the other end. I waited a long time on both occasions to have my call answered. Queried about an appointment for my daughter and a blood test for myself. And on both occasions the person on the other end made it seem like it was too much of a bother to give me the information I needed or I was wasting their timefor not knowing the process and enquiring about it. I have not visited the doctors in a long time and dread to think what it would be like if I actually needed to see a doctor. I am not happy with the changes as it was once a lovely practise.
Visited July 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 08 July 2024
Dear Patient Thank you for taking the time to write your review. I would like to apologies for the way you have been spoken to. If you would like to contact me I am the Practice Manager, all the calls are recorded so I can listen to the call and identify the administrator you spoke to with the possibility of offering further training. The surgery is using a new triage system called Anima and it is proving very successful, again if you would like to contact me I can go over the new system with you. Kind regards Katy Hutchinson - Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Maria - Posted on 25 July 2024
Call back today.Clinition actually had the time to discuss my concerns in detail without feeling rushed. Medication changed. Great service today
Visited July 2024
Review titled Maidstone Rd Chatham Surgery
Replied on 05 August 2024
Dear Maria Thank you so much for taking the time to write this review. I am pleased your telephone appointment went well and you were happy with the service you received. I will share your message with the team, this helps the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager