Maidstone Road Surgery
262 Maidstone Road, Chatham, Kent, ME4 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Best practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2023
I needed an appointment called them first thing, the receptionist had empathy was kind and spoke to me like a human, found me an appointment the same day which was fantastic, the doctor was clear, listened and helped me with a treatment plan, this was my second appointment ever at this surgery and I have been so impressed, best thing I did was to change surgeries this beats my old surgery hands down, the staff are brilliant
Visited July 2023
Review titled Maidstone Road Surgery
Replied on 25 July 2023
Dear Patient Thank you so much for taking the time to write this wonderful review. It is so lovely and uplifting to receive these messages. I will share this review with the team, all reviews help the surgery learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Susan kitchen - Posted on 28 July 2023
Phoned this morning as have felt unwell. Was offered an appointment in the afternoon. Very pleasant receptionist signed me in. Saw Dr on time she was very good listened to my concerns. Gave me a prescription which was sent to Farids which I collected all done within 30 minutes of leaving home
Visited July 2023
Review titled Maidstone Road Surgery
Replied on 31 July 2023
Dear Mrs Kitchen Thank you very much for taking the time to write your lovely review. All reviews are shared with the team, this helps the surgery to learn and improve. It is great to read your experience with the surgery went well. Kind regards Katy Hutchinson - Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Suryakant patel - Posted on 21 July 2023
Warm welcome at reception Advance nurse took time to understand the problem and review my condition well
Visited July 2023
Review titled Maidstone Road Surgery
Replied on 25 July 2023
Dear Suryakant Thank you very much for taking the time to write this review. Thank you for your lovely comments, I will share this review with the team. All feedback helps the surgery to learn and improve. Many thanks Katy Hutchinson - Practice Manager
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Review titled Good diagnostic work
Rated 3 stars out of 5
by Anonymous - Posted on 02 June 2023
Received a good thorough diagnosis and proposal for going forward. Surgery was of a tired appearance; not inspiring any confidence
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Patient Thank you very much for taking the time to write this review. It is nice to hear you were happy with your consultation. We have taken on board the appearance inside the surgery is dated and going forward we hope to improve this. Kind regards Katy Hutchinson - Practice Manager
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Review titled Positive experience
Rated 5 stars out of 5
by Prabha Stoneham - Posted on 09 June 2023
Very please with my visit. Dr was Extremely Helpful and dealt with all my issues I would recommend the GP .
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Prabha Thank you very much for taking the time to write this review. I have sent this feedback to the clinician you saw. All reviews are shared with the team as this is a great way to help the surgery improve even further. Many thanks Katy Hutchinson - Practice Manager
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Review titled Same day appointment
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
I had a face to face appointment with a very pleasant and helpful Doctor , he listened and advised appropriate further tests , Thankyou.
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 11 July 2023
Dear Patient Thank you very much for taking the time to write this review and highlighting receiving a same day appointment. I will share this review with our admin and clinical team, all reviews help us learn and improve the surgery. Many thanks Katy Hutchinson - Practice Manager
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Review titled Good Practice
Rated 4 stars out of 5
by Sylvia Gunyon - Posted on 05 June 2023
Unable to get an appointment for treatment/antibiotics for a UTI I was able to access one at Rochester Healthy Living Centre the same evening thanks to the receptionist I also needed advice on pain relief for a chronic shoulder pain which was given over the phone then followed up three weeks later ( today) regarding the medication prescribed. The advice I was given was positive reassuring and sympathetic. I have every confidence in Maidstone Road Surgery despite the challenges faced by GP practices in these difficult times.
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Sylvia Thank you very much for taking the time to write a review. We are very lucky to have access to enhanced bookings across other surgery's. I have shared your review with the team as all reviews help us to improve the surgery. Kind regards Katy Hutchinson - Practice Manager
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Review titled Good GP practice
Rated 4 stars out of 5
by Anonymous - Posted on 17 June 2023
I rang in the morning and asked to see a Doctor and was given a face to face appointment. She was very thorough in diagnosing my problems and actioned further investigations. Very pleased with the service provided, very friendly and listened.
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 19 June 2023
Dear Patient Thank you very much for taking the time to write this review. It is very nice to hear of your experience at the surgery. Your review will be shared with the team, all reviews help the team learn and improve. Kind regards Katy Hutchinson - Practice Manager.
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
Changed surgeries recently because the last one was so awful with rude and unhelpful staff. This one is so much better with friendly and helpful reception staff and a lovely practice nurse
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 12 June 2023
Dear Patient Thank you very much for taking the time to write this review. It is great to hear you are happy with the staff and service you have so far received at Maidstone Road Surgery. Kind regards Katy Hutchinson - Practice Manager
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Review titled Dreadful care and attitude
Rated 1 star out of 5
by Mr W W Howe - Posted on 16 June 2023
Virtually impossible to get an appointment. Rude,uncaring , dismissive staff. Practice manager is condescending, patronising and lacks any empathy. My family have the misfortune to all be registered there. One has mental health issues and was told by the doctor to "get a grip" very helpful indeed! They do not open on Saturdays so good luck if you're in work. To get an appointment you have to ring at 8am, again if you work good luck with that. By 8am and one second you're about number 30 in line so by the time you get an answer, there are no appointments left. Face to face appointments are nigh on impossible to get, mostly it's over the phone and it's as and when they get round to it so the second your not by the phone and it rings, you've missed your chance. If I were to describe this practice in one one it would be "omnishambles
Visited June 2023
Review titled Maidstone Road Surgery
Replied on 19 June 2023
Dear Mr Howe Thank you for taking the time to write this review. I am sorry to hear of your experience at the surgery. I hope to respond to your comments below:- Unfortunately the surgery does not open at weekends, however we do have access to booking appointments on the PCN system and appointments are offered on a Saturday and Sunday but will be at another surgery. The surgery offers patients the choice of booking face to face appointments or telephone appointments and 80% of the appointments are now face to face. There are 3 administrators answering the telephones at 8am and they do their very best to offer on the day or the next available appointment. All staff are fully trained and caring. However I appreciate your feedback and will share this with the team and discuss this at the next Admin meeting. If you would like to discuss things further, please do not hesitate in contacting the surgery. Kind regards Katy Hutchinson - Practice Manager