Major Oak Medical Practice
22 High Street, Edwinstowe, Mansfield, Nottinghamshire, NG21 9QSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Major Oak Medical Practice.
Reviews
-
Review titled Medication problems
Rated 3 stars out of 5
by Anonymous - Posted on 26 August 2023
I order my medication electronically. Last time my medication was unavailable at all local pharmacies, but I wasn't aware of this at the time. I was told to phone round everywhere to see if I could get it. Then I was told by a local pharmacy that this medication is out of stock everywhere and I needed to get it changed to something else before I could get it. Eventually I got something else. Then on Tues 22/08 when I tried to order again I ordered the replacement drug in case the original was still out of stock. On Fri it had still not been issued so I rang the surgery. I was told it was my responsibility to check if the original was in stock as nothing could be issued until I had done this. I was then given the wrong number for Tesco pharmacy, but eventually found it myself and was told it was in stock. I then rang the surgery back to request it as a matter of urgency as I was running low. It is now Sat afternoon and it has still not been sorted. This is very stressful as I am in pain and this keeps happening. I have complained directly to the surgery before and been promised these issues will be addressed, but as yet I remain unconvinced.
Visited August 2023
Review titled Major Oak Medical Practice
Replied on 16 April 2025
Thank you for your feedback. We apologise for this experience. We appreciate the time you have taken to provide this. We have made few improvements to avoid similar incdents from happening again. Kindest regards Jacquie Mikhail Practice Manager
-
Review titled Fight for medication....again
Rated 2 stars out of 5
by JOANNE - Posted on 28 July 2023
Absolutely ridiculous when requesting medication, guidelines state giving 4 days to enable GP and chemist time to fulfill request yet here I am again risking being left with no pain relief over weekend!! Request for regular pain relief 3 days ago and this has still not been looked at by GP.... unable to walk without this and now being told it can't be guaranteed to be ready for tomorrow. What has happened to patient care.....I am sure I am not the only one who has to fight constantly to get care and medications. Why should the chemist have to rush to complete the prescription for patients when gp takes so long to accept requests and send through. All under pressure but patient care should be paramount!
Visited July 2023
Review titled Major Oak Medical Practice
Replied on 16 April 2025
Dear Patient,Thank you for your comments, I am sorry you were dissatisfied with the service you received. I believe my collegue has already dealt with your query. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Thanks Jacquie Mikhail Practice Manager
-
Review titled Expert and professional care
Rated 5 stars out of 5
by Malcolm A Wilkinson - Posted on 19 July 2023
Following a year of many different serious health problems I have received nothing but excellent care from this surgery and the senior partner particularly has given me expert care . His manner is both professional and caring .
Visited June 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Mr Wilkinson Thank you for sharing your recent experience with us. I am glad that you rated our service as excellent in particular the care received from the senior partner. Your comment has been forwarded to the senior partner who appreciates your kind feedback. Kindest regards Jacquie Practice Manager
-
Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I liked the fact that my medical issue did not take up the GP’s time and resolved by the local pharmacist on the same day and prescribed medication after a consultation, apparently this is a new procedure they are trialling, well done! Hopefully this will ease the pressures The receptionist are always very helpful & professional
Visited May 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Patient Thank you for taking the time to comment on our services. I am glad that you find the new service "Community Pharmacy Consultation Scheme" is helpful and that our receptionist is always helpful and professional. Your comments are shared with our staff who appreciate your feedback. Kindest regards Jacquie
-
Review titled Ridiculous procedures
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
Iv tried for several days now to get an appointment. Each time I ring at the told 8am the line is disconnected or busy. When I finally get through with over 40 tries in half an hr all the slots are booked. They refuse to do prebooked appointments to see the gp, I can't get booked in for the blood tests for some reason either. As a person who is at work at 8am Mon to Fri to take the time off to ring for 30mins on average to be told it was a waste of time is ridiculous. Who are they not providing precooked appointment options yet? I can not take a day off work on a random day in the hope I'll be seen that day at the gp only ro find I won't. This is not appropriate way of managing patients who are not Yet seriously ill.
Visited April 2023
Review titled Major Oak Medical Practice
Replied on 12 April 2023
Dear Patient I am sorry to hear about your negative experience in relation to appointments bookings. We were experiencing extra demand specially around public holidays and school breaks. We have some online appointments to be booked directly by patients who have online registrations. Please could you call me to discuss your feedback further and assist you with your booking. Kindest regards Jacquie Mikhail Practice Manager