Major Oak Medical Practice
22 High Street, Edwinstowe, Mansfield, Nottinghamshire, NG21 9QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Expert and professional care
Rated 5 stars out of 5
by Malcolm A Wilkinson - Posted on 19 July 2023
Following a year of many different serious health problems I have received nothing but excellent care from this surgery and the senior partner particularly has given me expert care . His manner is both professional and caring .
Visited June 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Mr Wilkinson Thank you for sharing your recent experience with us. I am glad that you rated our service as excellent in particular the care received from the senior partner. Your comment has been forwarded to the senior partner who appreciates your kind feedback. Kindest regards Jacquie Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I liked the fact that my medical issue did not take up the GP’s time and resolved by the local pharmacist on the same day and prescribed medication after a consultation, apparently this is a new procedure they are trialling, well done! Hopefully this will ease the pressures The receptionist are always very helpful & professional
Visited May 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Patient Thank you for taking the time to comment on our services. I am glad that you find the new service "Community Pharmacy Consultation Scheme" is helpful and that our receptionist is always helpful and professional. Your comments are shared with our staff who appreciate your feedback. Kindest regards Jacquie
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Review titled Ridiculous procedures
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
Iv tried for several days now to get an appointment. Each time I ring at the told 8am the line is disconnected or busy. When I finally get through with over 40 tries in half an hr all the slots are booked. They refuse to do prebooked appointments to see the gp, I can't get booked in for the blood tests for some reason either. As a person who is at work at 8am Mon to Fri to take the time off to ring for 30mins on average to be told it was a waste of time is ridiculous. Who are they not providing precooked appointment options yet? I can not take a day off work on a random day in the hope I'll be seen that day at the gp only ro find I won't. This is not appropriate way of managing patients who are not Yet seriously ill.
Visited April 2023
Review titled Major Oak Medical Practice
Replied on 12 April 2023
Dear Patient I am sorry to hear about your negative experience in relation to appointments bookings. We were experiencing extra demand specially around public holidays and school breaks. We have some online appointments to be booked directly by patients who have online registrations. Please could you call me to discuss your feedback further and assist you with your booking. Kindest regards Jacquie Mikhail Practice Manager
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Review titled Patient neglect
Rated 2 stars out of 5
by JOANNE - Posted on 29 December 2022
After being seen in a&e a week ago and prescribed pain relief for back disc injury and trapped nerve called for follow up on worsening pain and further pain relief yesterday to be told procedure is to see physio not gp despite fact they can't prescribe. Seen by physio today who was very understanding and issued sick note with follow up review appointment and sent urgent request for GP to sort pain management after explaining only having 2 prescribed pain killers left from hospital. This was at 08.40 and having heard nothing by 17.00 called to be told by the poor receptionist that go had stipulated that nothing will be prescribed without seeing me....so why have the crazy procedure of seeing physio first ???.... appointment made for tomorrow despite me pointing out the fact I am left with no pain relief for over 24hrs and no GP clarification of this....waste of time on my behalf and the physio trying to help me!! This surgery has some ridiculous procedures which are not favourable to patients and this is deemed neglectful to myself to be left with just paracetamol for a disc injury or take someone else medication which is hypocritical of me as a practioner myself. No faith in this surgery at all lately.
Visited December 2022
Review titled Major Oak Medical Practice
Replied on 20 January 2023
Dear patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact me on 01623 822303. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kindest regards Jacquie Mikhail