Major Oak Medical Practice
22 High Street, Edwinstowe, Mansfield, Nottinghamshire, NG21 9QSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled More than satisfied
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
The staff could not have been more helpful, caring and obliging than what they were when helping myself. Then the issue was completely resolved by the ever competent doctor. Could not have asked for more. Long may it continue
Visited May 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Patient Thank you for your thoughtful comments, these have been shared with our staff members. We are always grateful for patient feedback and appreciate the time you have taken to provide this.
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Review titled General Bad Service
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
There is a general lack of care at this practice. My latest experience was having to wait for 1 hour and 20 minutes for my appointment which was with a registrar who asked me what I thought the issue was and how was I going to manage it, not my job that’s why I was there. During my wait the head doctor left, there were 7 people waiting to be seen, including a baby. At a previous appointment, as a cancer patient, I asked the doctor about the flu jab and Covid jab. I was told to speak to the nurse to see what she thought. As a vulnerable patient surely the doctor should know whether I should have them. My husband has been offered both as he lives with a vulnerable person! I have also been removed from the online booking option due to a missed appointment, which I never received a confirmation text for. It is one rule for the patients as when the doctor didn’t bother ringing me for a telephone consultation I bet he didn’t get reprimanded. When I rang to question it I was assured he’d ring, he did the following afternoon. He proceeded to tell me he had me booked in for a face to face appointment. The service and card are rubbish at this practice and I can see that it won’t get any better with all the new houses going up.
Visited April 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received. If you would like me to look into this further would you please contact 01623822303. Please note that clinicains may be called out of the practice for home visits. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Kind regards Jacquie Practice Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Mary Usher - Posted on 09 May 2024
Put a repeat prescription thro designated letter box 19/04/2024. This was for a gentleman who has a bad heart , pulmonary embolism and type 2 diabetes. Check with chemist who said nothing has come yet. Waited a little longer. Checked again then tried to ring doctors but busy or no answer. On Tuesday after bank holiday 7/5/24 I got through only to be told the prescription was at the doctor's for collection. The prescription always goes to Boots in Ollerton. Receptionist said it had been "'Stuck in the system?". There are 7 items in all and these are needed 3 times daily especially the blood thinners and heart tablet. She said I could pick them up now or she could have the prescription signed again and sent to Boots. I couldn't go to doctors as I was babysitting my 2 grandchildren and it was late in afternoon anyway. I asked why no one had let me know but she obviously didn't know. It's now 9/4/24 and still no prescription . Nothing like this has happened before but I have been in the waiting room and heard people come in complaining about same thing never thinking it would happen to me. So disappointed as now he has no tablets left. Chemist has told me to see if NHS can help but that's more waiting! What's happening to Major Oak Surgery??
Visited April 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. I am confident that your query has been resolved as your comment was passed to our Operational Manager who called you on the same day explaining our investigation and resolution to your experience. We are always grateful for patient feedback and appreciate the time you have taken to provide this. If you need further discussion, please call me on 01623822303. Kindest regards Jacquie Practice Manager
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Review titled No contact
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Had a telephone appointment today And the doctor didn’t even ring me. I called the receptionist 3 times. Everytime they told me a different story that the gp does the telephone apts between face to face apts And can call until 8pm Despite my apt on my mobile app saying 0915. It is now 19:57 in the evening and no doctor has rang me to review my blood results with me. Utterly disappointed
Visited January 2024
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Patient Thank you for your comments, I am sorry you were dissatisfied with the service you received in regards to your telephone consultation. We are trying our best to improve on this area. If you would like me to look into this specific situation, please contact me on 01623822303. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Thanks Jacquie Practice Manager
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Review titled Wonderful service
Rated 4 stars out of 5
by Lois Hickman - Posted on 14 December 2023
Rang late in the day about my poorly grandaughter. Receptionist was kind, calm and very supportive. She explained there were no appointments but took the details and explained she would speak to the duty doctor and would call. Thankfully she was seen by a doctor. We are very grateful for all the support we were given, it made a big difference to an anxious family. Thank you so much
Visited December 2023
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Thank you so much for your kind comments, these have been passed to the reception team and the doctor. We are always grateful for patient feedback and appreciate your time to let us know about your experience. Kind regards Jacquie Practice Manager
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Review titled Excellent Doctors
Rated 5 stars out of 5
by Mrs Isabelle Benn - Posted on 10 October 2023
Supportive, patient, caring and always go the extra mile. Very lucky to have have this surgery and their staff. Never had a bad experience.
Visited August 2023
Review titled Major Oak Medical Practice
Replied on 24 May 2024
Dear Mrs Benn Thank you for your kind comments, these have been shared with our staff. I am glad that you are happy with our service. We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Jacquie Practice Manager
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Review titled Medication problems
Rated 3 stars out of 5
by Anonymous - Posted on 26 August 2023
I order my medication electronically. Last time my medication was unavailable at all local pharmacies, but I wasn't aware of this at the time. I was told to phone round everywhere to see if I could get it. Then I was told by a local pharmacy that this medication is out of stock everywhere and I needed to get it changed to something else before I could get it. Eventually I got something else. Then on Tues 22/08 when I tried to order again I ordered the replacement drug in case the original was still out of stock. On Fri it had still not been issued so I rang the surgery. I was told it was my responsibility to check if the original was in stock as nothing could be issued until I had done this. I was then given the wrong number for Tesco pharmacy, but eventually found it myself and was told it was in stock. I then rang the surgery back to request it as a matter of urgency as I was running low. It is now Sat afternoon and it has still not been sorted. This is very stressful as I am in pain and this keeps happening. I have complained directly to the surgery before and been promised these issues will be addressed, but as yet I remain unconvinced.
Visited August 2023
Major Oak Medical Practice has not yet replied.
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Review titled Fight for medication....again
Rated 2 stars out of 5
by JOANNE - Posted on 28 July 2023
Absolutely ridiculous when requesting medication, guidelines state giving 4 days to enable GP and chemist time to fulfill request yet here I am again risking being left with no pain relief over weekend!! Request for regular pain relief 3 days ago and this has still not been looked at by GP.... unable to walk without this and now being told it can't be guaranteed to be ready for tomorrow. What has happened to patient care.....I am sure I am not the only one who has to fight constantly to get care and medications. Why should the chemist have to rush to complete the prescription for patients when gp takes so long to accept requests and send through. All under pressure but patient care should be paramount!
Visited July 2023
Major Oak Medical Practice has not yet replied.
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Review titled Expert and professional care
Rated 5 stars out of 5
by Malcolm A Wilkinson - Posted on 19 July 2023
Following a year of many different serious health problems I have received nothing but excellent care from this surgery and the senior partner particularly has given me expert care . His manner is both professional and caring .
Visited June 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Mr Wilkinson Thank you for sharing your recent experience with us. I am glad that you rated our service as excellent in particular the care received from the senior partner. Your comment has been forwarded to the senior partner who appreciates your kind feedback. Kindest regards Jacquie Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I liked the fact that my medical issue did not take up the GP’s time and resolved by the local pharmacist on the same day and prescribed medication after a consultation, apparently this is a new procedure they are trialling, well done! Hopefully this will ease the pressures The receptionist are always very helpful & professional
Visited May 2023
Review titled Major Oak Medical Practice
Replied on 23 July 2023
Dear Patient Thank you for taking the time to comment on our services. I am glad that you find the new service "Community Pharmacy Consultation Scheme" is helpful and that our receptionist is always helpful and professional. Your comments are shared with our staff who appreciate your feedback. Kindest regards Jacquie