Malling Health Four
Staplehurst Health Centre, Offens Drive, Staplehurst, Tonbridge, Kent, TN12 0LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Margaret Pettett - Posted on 18 October 2023
I had reason to contact the surgery this week with an acute medical problem and was dealt with very quickly, efficiently and sympathetically by everyone. I had a test carried out the same morning, the result telephoned to me that afternoon and an appointment suggested with the GP two days later. I was extremely satisfied with this service.
Visited October 2023
Malling Health Four has not yet replied.
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Review titled Failed to refer a child
by Anonymous - Posted on 01 August 2024
We saw a doctor for my young child. She recommended a referral. It was never processed. I chased it: the hospital had nothing on record because nothing was ever sent. The surgery gave no explanation or apology despite my asking explicitly in numerous emails. We finally saw a consultant 8 months after the initial appointment, which itself we had to wait 7 weeks for, in part because, when we were at the surgery, no staff member knew how to work the booking system (this was 3pm on a weekday).
Visited July 2023
Malling Health Four has not yet replied.
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Review titled No help at all
by Juliet Turner - Posted on 28 February 2023
I emailed an e consultation on a form as no one picks the phone up for ages and I thought that would be quicker. My son needs an MRI scan, so I wanted some advice etc............ An email was sent back just a generated one saying a GP will call. They did at 2pm in the afternoon, sorry we are at work and cant get to the phone. No time was given or offered for a telephone consultation. So, I called the surgery and explained that we would need a late appt due to work, we were offered one in a month's time and 4.00pm. So no hurry to help my son out of pain!, also 4.00pm most people are still at work, and why if he is in pain does he have to wait a month. Very unhelpful, rude and uninterested 'robotic' receptionist just repeating the rules as if she was reading them. No personal care or help. My son just wants a form - does it have to be this hard if someone is in pain?
Visited February 2023
Malling Health Four has not yet replied.