Malvern Health Centre
Prospect View, 300 Pickersleigh Road, Malvern, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I have been Ill for 3mths seen by 1 GP in all this time my symptoms are far worse than they were I have told the receptionist I’m gravely concerned about how poorly I feel, got told 2 weeks for a blood test unless I done them myself as I’m a nurse which I had to do, got a telephone call from the receptionist to ask if I’m available in a weeks time to actually see a GP, this triage system is not working and get told to ring 111 all the time this is awful to leave people in pain and worried for there health and there mental health, what should it take to see a GP at this surgery? Plus I have Bipolar Disorder and my mental state is suffering. But they don’t care at all don’t see why they take an oath if they don’t want to be a GP
Visited May 2023
Malvern Health Centre has not yet replied.
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Review titled Highly Professional Practice
Rated 5 stars out of 5
by Mike Angell - Posted on 30 April 2024
Following on from a triage form completed on the 29th April 2024 online I was contacted within one hour by phone and offered doctors appointment at 11.45am. I was seen by a doctor who verbally reviewed my medical concerns that I had previously completed. The doctor completed a physical examination and determined a diagnosis. He requested that I return in a week after taking a course of medication to assess the next course of action and if necessary a referral to hospital if needed. He also checked my blood pressure which was high and suggested that I complete at home a seven day self monitoring of my blood pressure using my own equipment. This will be reviewed on Tuesday next week the 7th May to consider a change to my medication. I have the highest regards for all staff members at Malvern Health Centre no matter whatever the nature of my medical condition. Their approach to patients care is of the highest standards in my opinion and experience.
Visited April 2023
Review titled Malvern Health Centre
Replied on 01 May 2024
Dear Mr Angell, Thank you for taking the time to provide such a thorough and positive review. The entire team at the surgery have patient care as the highest priority and it is satisfying to hear when our patients have a good experience. Our GPs pride themselves on the service they provide and will always strive to provide care of the highest quality. I will pass your feedback onto the GP. Sean Whittall Practice Operations Lead