Malvern Health Centre
Malvern Health Centre Surgery, Prospect View, 300 Pickersleigh Road, Malvern, Worcestershire, WR14 2GPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Sharon nicholls - Posted on 11 April 2023
The service in this practice is dreadful,I've got a kidney function problem only one kidney working,then a these last couple of weeks had abdominal pains ,2weeks ago had blood tests in which doctor did ,left me badly bruised upy arm ,now I'm I've been ringing 4days for results only to be kept being told doctor hasn't read results yet ,my blood tests were for a cancer check ,this practice is totally dreadful
Visited March 2023
Malvern Health Centre has not yet replied.
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Review titled Not happy with treatment
Rated 2 stars out of 5
by Anonymous - Posted on 15 March 2023
After waiting for a long time on the phone for an appointment, which was made for a telephone appointment they got wrong , receptionist are very rude,I've even sent an email last year about the treatment my partner got while he he had stage 3 Cancer only when I sent that email and complained they decided to do something this health centre is a joke
Visited March 2023
Malvern Health Centre has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Ann Marie McCabe - Posted on 27 February 2023
i Have been going to this practice since the early eighties and have found it to be very welcoming and well organized by staff , Management and Doctors.I would and have recommended Malvern medical to many friends. I have to say that the front receptionist are very considerate, I was at the reception area today to ask if there were doctors taking on new patients and the receptionist let me know that there were new doctors taking on patients and that I could make an appointment for my partner as his doctor has retired. Thank you to each and every one of you working at this centre, you are all doing a marvellous job!!
Visited February 2023
Review titled Malvern Health Centre
Replied on 22 August 2023
Dear Ann Marie McCabe, Thank you for your feedback. We welcome all feedback, positive and constructive so thank you for taking the time out of your day to write this review. It is always morale boosting for the reception team to receive positive feedback so I will ensure that your comments are fed back to the team. Sean Whittall Practice Operations Lead
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Review titled Poor
Rated 1 star out of 5
by TLW - Posted on 16 August 2023
I have been in chronic pain for over 5mths I get told one month it’s this then it’s something else and all I get told is more blood test’s which is every month and the same tests? Seen a GP twice out of 6telephone calls, 24/7 in in chronic pain I don’t want medication I need some help, got told I would be referred to physio to no avail then I get told to try some tablets that the GP didn’t send to the chemist and got told another blood test and I have to get in touch with them to arrange it as never got the link they said I would receive. Never have I came across GP’s with no concerns or empathy for their patients.
Visited January 2023
Review titled Malvern Health Centre
Replied on 21 August 2023
Dear TLW, Thank you for your review, we welcome all feedback - positive and constructive. We are sorry to hear that in this instance we have not met your expectations. Please contact the surgery to speak to Sean Whittall our Complaints lead.
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Review titled Terrible services
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2022
Do not register with this surgery!! Lack of communication. Very dismissive when it comes to telephone calls or questions. Lacking in duty of care concerns. Can not fulfill directions or requests made by patients. If therenis a national shortage of a medication why keep issuing the medicene knowing there is a shortage. I have contacted the surgery on many occasions over the last 3 weeks and also prior to this about a medicene I keep getting prescribed and the shortage it is facing in the uk. I was told by the prescription team to make an appointment with a doctor to receive and discuss an alternative. Instead . I had a message from the doctor , saying and I quote,,, "Hi Redacted.. I've checked with our pharmacy team and you *should* be able to get a prescription for 20mg 'Redacted'now - other strengths are out of stock. I have resent the prescription for 20mg tablets for you to collect from the chemist. Thanks, Dr Redacted. Malvern Health Centre... That is copied and pasted. Now. I've rang chemists all over. Everywhere is struggling for this medicene. why On earth not ring for my telephone consultation as booked at 8am about this after weeks of attempting to do so. I also have other texts from the pharmacy team being dismissive of these issues. Very Very disappointed and dissatisfied with the treatment and coldness and lack of responsibility for there patience that I've always received and experienced from this surgery and quit frankly I've had enough. Again. Do not register!!
Visited December 2022
Review titled Malvern Health Centre
Replied on 13 December 2022
Dear Patient, Thank you for your review. I am sorry to hear of your experience regarding this. Sometimes local pharmacies are able to source stock from their warehouses even when there is a national shortage. Please could you phone the surgery on 01684584050 and speak to either the pharmacist or a GP for us to resolve this for you. Yours sincerely, Malvern Health Centre
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2022
Lack of communication. No copies of hospital diagnosis and treatment sent to me for the last 6 months. I feel like a lab rat and not a human being. Victimised is the only way I can explain it.
Visited November 2022
Review titled Malvern Health Centre
Replied on 13 December 2022
Dear Patient, Thank you for your review. I am sorry to hear of your experience regarding this and I am sorry for how this has made you feel. We do not always receive information from the hospital quickly especially with the current pressures that the NHS is under. Please could you phone the surgery on 01684584050 and speak to either our secretaries or a GP for us to look into this for you. Yours sincerely, Malvern Health Centre
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Review titled Not accessible
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2022
Tried to make an appointment for my 11 year old daughter, who has been suffering with ear ache and has a build up of wax, despite using ear drops. I was one the phone for 30mins in a queue, once through I was put on hold while the person on the other end talked to a doctor. After around 10mins I was cut off.
Visited November 2022
Review titled Malvern Health Centre
Replied on 13 December 2022
Dear Patient, Thank you for your review. I am sorry to hear of your difficulties in making an appointment. We are experiencing a very high demand for appointments at the moment and subsequently there can be long waits on the phone. We are looking to address this as best as we can. If this is an ongoing medical problem, could you phone the surgery on 01684584050 and ask for an appointment with a nurse, our ANP or a GP. Yours sincerely, Malvern Health Centre
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Review titled Positive care practice
Rated 5 stars out of 5
by Freda Morris - Posted on 20 September 2022
Following a telephone consultation the Doctor made an appointment for me to visit the following day. I was listened to and my concerns were completely understood allowing me to feel relaxed enough to talk about the three issues which were affecting me... and I felt safe. The Doctor went on to put my mind at rest and explained that further appointments would follow for the purpose of diagnosis. I am most grateful for the Doctor's time and the assurance that was given... Thank you
Visited September 2022
Review titled Malvern Health Centre
Replied on 13 December 2022
Dear Freda Morris, Many thanks for your kind review. I will be sure to pass this on to the staff members involved and they will be pleased to hear this. Thank you for taking the time to comment. Kind regards, Malvern Health Centre
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Review titled Booking a phone appointment
Rated 2 stars out of 5
by David Cornelius - Posted on 22 September 2022
I visited reception (13.10pm) expecting to triage a replacement hip issue that had arisen and expecting to book a phone call. I had no expectation of receiving a call today. I was asked to phone at 8am tomorrow to book a telephone appt. This really is not that acceptable. I should be able to book one in the future, at a mutually convenient time. Having run service businesses. The customer needs to be put at the centre of attention.
Visited September 2022
Malvern Health Centre has not yet replied.