Mannamead Surgery
Mannamead Surgery, 22 Eggbuckland Road, Mannamead, Plymouth, Devon, PL3 5HEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Mannamead Surgery.
Reviews
-
Review titled Unsafe and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
My parents are registered with this practice. I have been unconvinced of the capabilities of the staff for a while. This has been further confounded since the introduction of the ‘e consult’. Our most recent experience was my mum being told she didn’t have bowel cancer….that would have been great had they been her results! I have no faith that the actual blood results she was given were hers. She was then sent a list of foods to eat to improve her b9 deficiency. Most of which she is intolerant to. If this was the only single issue I could accept it as human error, sadly though it is not.
Visited March 2023
Review titled Mannamead Surgery
Replied on 13 April 2023
Dear Patient, Thank you for taking the time to provide this feedback. In order for me to look into your issue could you please contact me at d-icb.mayflower.feedback@nhs.net or via the online form on our website under "have your say". I am sorry that you have had this experience and I would like to look into the issue to understand where improvements need to be made. Yours sincerely, Jo Governance and Improvement Team.
-
Review titled Can't be bothered to write a note
Rated 1 star out of 5
by Mandelai Wolfe - Posted on 03 February 2023
Took my 13 year old child to a Doctors appoitment at Mannamead Surgery this morning, left at 10:15am. When leaving I asked the woman at reception to please write my daughter a note for her school and she refused. Said her daughter went to the same school so my child didn't need a note. She told me to use the text message sent to my phone and give it to the school explaining that it might have come to my phone but its an appointment for my daughter. She's just sat there, refusing to write a note and I don't understand why she just couldn't take minute to help me? It was ridiculous and pretty much sums up the service you get at Mannamead Surgery.
Visited February 2023
Review titled Mannamead Surgery
Replied on 06 February 2023
Dear Mandelai, Thank you for taking the time to provide this feedback. I am sorry that you had this experience. If you would like me to look into this in more detail for you, please send an email to: d-icb.mayflower.feedback@nhs.net Alternatively, you can complete the feedback form on our website under "Have your say". Thank you for taking the time to provide this feedback, Jo Head of Clinical Governance and Improvement
-
Review titled Still unhelpful
Rated 1 star out of 5
by Caroline - Posted on 27 January 2023
I have continuously rang the practice all day today to no avail as constantly engaged wanting information of my dementia mother. No surprise. No wonder I left the practice.
Visited January 2023
Review titled Mannamead Surgery
Replied on 06 February 2023
Dear Caroline, I am sorry that you had difficulty getting through to the practice on 27th January. The engaged tone means that phone lines are saturated, but this normally only lasts for short periods. I have reviewed our call data which tells us 88% of calls were answered within 20 minutes. If you would like me to look into this in more detail for you, please send an email to: d-icb.mayflower.feedback@nhs.net Alternatively, you can complete the feedback form on our website under "Have your say". Thank you for taking the time to provide this feedback, Jo Head of Clinical Governance and Improvement
-
Review titled Pointless GP Surgery
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
My daughter is asthmatic and having experienced a very uncomfortable night with asthmatic cough/tight chest contacted the surgery at 8am to be told that she would receive a phone call from a "clinician". Contacted the surgery again a couple of hours later as no call. Rude receptionist said that daughter's information would be triaged and if it was felt that she needed medical attention (how could she not?) someone would call but no way of knowing if or when a call would come. Asthma is apparently not seen as a priority. Waited until early evening with no call so contacted 111 who advised to go straight to Derriford as likely needed to be prescribed a steroid which turned out to be the case after a six hour wait to be seen. It would have taken a GP all of five minutes to carry out an examination and prescribe the required steroid at the surgery instead of which my daughter spent all day waiting for a non-existent call from the Surgery and and then hours more waiting into the night to be seen at Derriford. What exactly is the point of this Surgery now? It seems that funding is being spent on employing an army of front line, less than pleasant receptionists whose main objective is to turn as many patients away as possible. If a patient with a medical condition that can compromise breathing cannot access medical support when needed, what hope for anyone else?
Visited November 2022
Review titled Mannamead Surgery
Replied on 15 November 2022
Thank you for taking the time to provide feedback regarding the surgery. I would like to look into this further for you. Please could you make contact with the Governance Team at Mayflower Medical Group on d-icb.mayflower.feedback@nhs.net to provide us with some further information in order that this can be investigated.
-
Review titled Very sad shocking service decline
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
I attended the surgery this morning and witnessed an elderly lady at the reception desk wanting to make an appointment, the receptionist informed her that she would have to ring in. The lady explained that she is deaf and unable to use the telephone... receptionist left the desk to speak to someone and returned to inform the lady that she must ring in to get an appointment so would need to get a neighbor/friend/family member to do it for her. A couple of people in the queue pointed out that you do not always want other people to know about your medical appointments which the receptionist agreed with, she also agreed that it was not right for the lady (who incidentally had no one to phone for her) not to be able to make an appointment but said again that she was unable to help. Absolutely shocking!!
Visited November 2022
Review titled Mannamead Surgery
Replied on 08 November 2022
Thank you so much for this feedback. This is not the service we aim to deliver, and I can confirm that I have requested the Site manager for the surgery look into this for immediate rectification. Karen, Clinical Governance Lead
-
Review titled Terrible
Rated 1 star out of 5
by Karen collins - Posted on 19 December 2022
I have just spent a week from hell as someone decided without any consultation or explanation to half one of my drugs and without warning. This meant I completely ran out and have had so many panic attacks it’s been an awful 7 days. I have been with the practise for more than 30 years and I would have recommended them to anyone, however now I wouldn’t recommend them to my worst enemy
Visited November 2022
Review titled Mannamead Surgery
Replied on 19 December 2022
Hi Karen, Thank you for taking the time to share your feedback about the surgery. I am sorry that this has been your experience of the surgery. I would like to look into this further for you. Please email the governance team with further details on d-icb.mayflower.feedback@nhs.net in order that I can investigate the matter. Thank You Clinical governance team
-
Review titled Amazing response from practice
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2022
We have recently adopted a child and needed to explain their complex needs to the surgery. An appointment was made and the GP that I spoke to was very thorough. Our child also needed to be seen urgently for an infection and was seen within 2 hours. This is an amazing response from the surgery. My husband has also been unwell recently with a recurrent problem which needs addressing quickly. We called the surgery at 8am and the medication was at the chemist by 1030. Again amazing service. We have been under mannamead surgery for many years and would not have recommended them when the previous provider was running the surgery. However, we feel that Livewell are doing a great job. The reception team at mannamead have been exceptional, very kind, understand and friendly.
Visited September 2022
Review titled Mannamead Surgery
Replied on 20 October 2022
Thank you so much for sharing your experience of Mayflower Medical Group. I will ensure this is passed to the team.