Manor House Surgery
Manor Street, Glossop, Derbyshire, SK13 8PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
After a diabetic check I was asked to have a fasting blood check, i arrived for my appointment for 8.30 they were running 4 mins behind, despite enquiries at 9.05 had to cancel my appointment , I had to go to work, not very happy, made another appointment for the day after , very inconvenient for me , hope for better tomorrow
Visited October 2024
Manor House Surgery has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Jacqueline Chadwick - Posted on 04 September 2024
I sent in a triage form this morning. I wanted to discuss some test results with a GP. By 10.20am I had received call from a GP who discussed the results answered all my questions and reassured me. The GP was understanding and compassionate. I felt listened to and unrushed. Excellent service.
Visited September 2024
Manor House Surgery has not yet replied.
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Review titled Success
Rated 4 stars out of 5
by Anonymous - Posted on 17 August 2024
Having a cancelled appointment due to surgery illness given new appointment within two days for ears syringing. Without the new appointment I would have had to cancel another appointment for new ear plugs. Thanks to nurse for your excellent attention and treatment. A.n.i.t.a.
Visited August 2024
Manor House Surgery has not yet replied.
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Review titled Medics good, Reception atrocious
by Anonymous - Posted on 01 August 2024
Last year Manor House sent out an instruction to patients to book in for an annual health check in our birth month. When I tried to do that for this year the receptionist had no idea what I was talking about. Seems that the policy may have changed, or might not, and either way the staff haven't been properly informed. This was made into my problem to solve. I did eventually manage to book…something. I arrived for my appointment and got a confusing error message on the check-in screens. I'm Autistic, I find these kinds of things very hard to navigate. I tried to ask the person on Reception to help, they treated me like a massive idiot who was setting out to spoil their day. I even wear a sunflower lanyard saying I'm Autistic to try to increase my chances of being helped. That doesn't work at Manor House Reception. Other neurodiverse (and maybe disabled in general, who knows?) patients should beware when using this surgery. Once you manage to get to see a nurse or doctor they are very helpful, but the front desk staff seem to feel that patients are a problem that they'd rather not have to deal with, rather than patients being the reason they have a job.
Visited August 2024
Manor House Surgery has not yet replied.
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Review titled Disappointed
Rated 4 stars out of 5
by DWKW - Posted on 17 August 2024
Your review: Having been a patient of Hadfield Surgery for many many years with no issues it is disappointing since amalgamation with Manor House Glossop the service has really deteriorated. I have no issues with Nurses or Doctors when treated. First appointment complaint June 2024. I had an infected right foot which kept me awake at night and lack of sleep due to excruciating itching. Phoned surgery, requested to use triage system. Unable to gain appointment, phoned surgery, no appointments within two weeks. Due to my situation I took colour photo of my foot to surgery and requested any doctor to please give me feedback, receptionist booked appointment one week later. Had treatment at Howard St, not Manor House. Doctor excellent. Second appointment dissatisfaction. Managed to gain appointment after one week for hearing referral letter. The nurse explained I needed both ears syringed before a referral letter could be given, but, I would have to use earplugs spray two weeks before acceptance for syringing. Two weeks appointment due on 7 July 2024 at 16.10pm. At 2 hrs before appointment a phone call to state the nurse wasn’t allowed to perform the syringing. New appointment made for 12 July at 16.40pm. Fingers crossed. Efficiency? Bad management? Incompetent staff? I repeat no issues when treated by Nurses and Doctor
Visited July 2024
Manor House Surgery has not yet replied.
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Review titled The best treatment at an excellent practice
Rated 5 stars out of 5
by Lynn Kennington - Posted on 15 December 2023
My doctor has gone to great lengths to investigate my illness through a variety of tests. She has interpreted these tests and explained to me everything I need to know. I have been given good advice and I feel positive about my future health. Our family feel very fortunate to have such a wonderful doctor.
Visited December 2023
Manor House Surgery has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Catherine Watson - Posted on 01 April 2023
I’ve had great support from this practice, particularly in the last year as I moved up full time. I get same day responses to requests made via the app and phone calls, which is even better than some private services! All the doctors and nurses and other medical staff I have had contact with have been very caring. Thank you all!
Visited March 2023
Manor House Surgery has not yet replied.
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Review titled Wonderful practice.
Rated 5 stars out of 5
by Kenneth Surtees - Posted on 07 January 2023
Absolutely par excellence service. I simply can’t fault this surgery at all; from the girls who work there to excellent doctors such as Dr David Royal. Professionalism personified.
Visited January 2023
Manor House Surgery has not yet replied.
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Review titled Excellent same day service
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
I recently needed same day appointments for acute medical problems on two occasions. On both occasions I was given an appointment with a GP within 3 hours that day and assessed and treated appropriately. I am particularly impressed as I’m aware of the extreme pressure and demand general practice is under at the moment. Thank you.
Visited November 2022
Manor House Surgery has not yet replied.
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Review titled Very Resposive
Rated 5 stars out of 5
by Jane Doyle - Posted on 27 November 2022
Recently required new medication due yo a change in condition. Advised by the team at the hospital at 11am, email sent through to the GPs. Text received from GP to say medication was prescribed and script sent to pharmacy. Picked up meds that evening from Pharmacy. Excellent support and team work between Salford Royal, Manor House staff and Tesco to get me the meds I needed on Friday before the weekend! Thankyou
Visited November 2022
Manor House Surgery has not yet replied.