Manor House Surgery
1 Mill Lane, Belton, Loughborough, Leicestershire, LE12 9UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unpleasant receptionist
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2024
I called the surgery with a request today (afternoon, 04/06/24) which I knew would probably be refused as I am not registered as a patient with them. This, however, was not the problem. In spite of my politeness, I was spoken to in a curt and passive-aggressive manner by the receptionist. Nonetheless, I thanked them at the end, something which was not reciprocated but rather met with the phone being hung up on me. Charming! I'm sure the other staff at this surgery are wonderful, as attested to buy the other glowing reviews here. Unfortunately, the behaviour of the individual who spoke to me over the phone today reflects poorly on the practice. I wholeheartedly support the message of the signs that we see so often by receptions and help desks in NHS buildings - that staff must be respected. Yet it is just as important, I believe, to extend this respect to members of the public. Whoever answered the phone today has sorely let down this surgery. Whoever you are, do better.
Visited June 2024
Manor House Surgery has not yet replied.
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Review titled Excellent team - First class service every time.
Rated 5 stars out of 5
by Ady C - Posted on 08 February 2024
We have been under the Belton surgery since moving into the area two years ago. The entire team here are fantastic from the receptionists to the Doctors through to the pharmacy staff. They are all extremely efficient and always go over and above giving you the time and expertise required to to get you feeling better. A recent health issue I had leading to stenting was all done in under 5 weeks from my initial Doctors consultation…. I wouldn’t have got done any quicker if I went private…… They are all a credit to this surgery as well as our National Health service. Well done all of you, thank you very much for everything you do.
Visited January 2024
Manor House Surgery has not yet replied.
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Review titled No so great practice
Rated 1 star out of 5
by Michael pickering - Posted on 23 January 2024
I rang for telephone appointment today wed 23rd of january to arrange for steroid injection because iam in great pain for the late 3months couldn't get one till Monday which is 5days away receptionist said they not qualified to tell me what the doctor says but qualified to say how long I have to wait for telephone call knowing iam in alot of pain it's not on and I thought I was joining a fabulous practice looks like I was wrong hope I can hold out till Monday+ regards mpickering
Visited August 2023
Manor House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Patricia Russell - Posted on 30 April 2023
After my husband had a minor op, there was a problem with the hospital prescription, our surgery was very helpful in sorting it out whilst I waited. These days people are quick to complain but rarely praise, I wish to say well done to the team at Belton, surgery and pharmacy, you’re doing a great job.
Visited April 2023
Manor House Surgery has not yet replied.