Manor Park Medical Centre
High Street, Polegate, East Sussex, BN26 5DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2023
All the staff in Manorpark medical centre is well experienced and they know what to do. I had appointment with doctor she was very helpful and very kind. I was sitting in waiting area and observing how busy is the surgery but still providing excellent service to the patients. Doctors and nurses are coming out and taking there patients by calling there names. I want to say big thanks to receptionists who are working really hard. Reception team are taking calls non-stop and always try to help patients. Front desk staff very observed and looking after their patients very well. I saw one patient was coughing one of the receptionists came out ask her if she ok needs water or any other help. I was surprised to see that surgery have wheel chair facilities for elderly patients who cant walk properly. In the end i only want to say wish you guys all very good luck and be safe and thank you for looking after us.
Visited June 2023
Review titled Manor Park Medical Centre
Replied on 27 July 2023
Thank you very much for your kind words. I will be sure to pass this on to the team, especially the reception team. Dr Brown
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Review titled The Computer sess No Attitude
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
I understand that doctors surgeries are busier than in the past, when did common decency, empathy, and care within the community get replaced with answering services and the Computer says no attitude. If you are lucky enough to get onto the answerphone waiting system, having called at 8.30 am on the dot, you had better hope that you are not caller no 20 or above in the queue as you will have little to no joy in even getting a telephone appointment. Ring back tomorrow at 8.30, the most common sentence spoken. Having called at 8.30 am on the dot this morning, as instructed by my doctor last week (having got through on the third day of trying) l was caller number 22. After having waited on hold for up to 40 minutes last week l decided to take the callback option received a callback at 9.50am. I was advised to call 111. So l did, however l was greeted with all of the qualities missing from my own doctors surgery. I was assessed and told that l would be called back, which l was in under 10 minutes. I spoke to a very caring doctor, explained that l was coughing up blood and contents of my stomach and was tod that they would contact mygp immediately so that l could be seen ASAP. My GPS receptionist called back at 15.10pm, some five hours later. Did l get to speak to my doctor, No, l was advised to call back at 8.30 am tomorrow morning to book an appointment. How can this be the standard of GP care in this day and age. No wonder Hospital waiting rooms are overloaded with sick people spreading virus's. Shame on you Manor Park Surgery
Visited March 2023
Review titled Manor Park Medical Centre
Replied on 28 March 2023
We are unable to offer a solution here in a public space, please contact us if you would like to take this matter forward so we may investigate the situation for you. Thank you.
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Review titled Humanity lacking here
Rated 1 star out of 5
by Enyozia Ogwuda - Posted on 22 February 2023
I would put negative stars if possible. I rang today starting from 8:25 (I know it's an 8:30 start). Managed to speak to a receptionist at about 9:15. What happened to compassion??? This lady seemed already stressed from the get go. I tried to explain my situation about my daughter but she seemed to have am antra which she kept repeating to me... Ring 8:30, no doctor to see you, ring 8:30, no doctor to see you... She did not even stop to listen to me, just kept on talking over me. Did I say talking, shrieking over me... I know I cannot talk about my daughter's struggles on this forum but for someone who should show some compassion at the end of the line, I found she had increased my stress levels just talking to her.
Visited January 2023
Review titled Manor Park Medical Centre
Replied on 25 July 2024
Dear Enyozia, Apologies for the delay in responding to this review. A new leadership team has been in place since April 2024. We are sorry to hear about your experience and take on board your feedback. Though we work in a pressured environment, empathy and compassion are important for us throughout our organisation. We will be working with our team on improving on how we communicate with patients.