Manor Park Medical Centre
High Street, Polegate, East Sussex, BN26 5DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Humanity lacking here
Rated 1 star out of 5
by Enyozia Ogwuda - Posted on 22 February 2023
I would put negative stars if possible. I rang today starting from 8:25 (I know it's an 8:30 start). Managed to speak to a receptionist at about 9:15. What happened to compassion??? This lady seemed already stressed from the get go. I tried to explain my situation about my daughter but she seemed to have am antra which she kept repeating to me... Ring 8:30, no doctor to see you, ring 8:30, no doctor to see you... She did not even stop to listen to me, just kept on talking over me. Did I say talking, shrieking over me... I know I cannot talk about my daughter's struggles on this forum but for someone who should show some compassion at the end of the line, I found she had increased my stress levels just talking to her.
Visited January 2023
Review titled Manor Park Medical Centre
Replied on 25 July 2024
Dear Enyozia, Apologies for the delay in responding to this review. A new leadership team has been in place since April 2024. We are sorry to hear about your experience and take on board your feedback. Though we work in a pressured environment, empathy and compassion are important for us throughout our organisation. We will be working with our team on improving on how we communicate with patients.
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Review titled Poor aftercare, need to chase up.
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2022
Phoned for blood results & was told by receptionist that all is o.k. with "no further action", when the problem is ongoing & needs follow-up appointment. No prebookable appointments so you have to keep phoning every morning for an appointment. Told hospital results are not on the system when they are so I've had to persist++. Some receptionists are lovely & helpful but there have been some (too many) who make the process a lot less bearable. The last thing you need when you or a loved one is poorly. If it's not urgent you're not going to be seen that day but you "can't" pre-book if you're happy to see someone in, say, the next 3 weeks like you used to be able to. You can arrange a telephone or online appt, only to be told by that doctor that a face to face appt is required. Waste of everyone's time! If you're seriously ill you need to call 111 which puts more burden on an already stretched, a&e. Had to call 111 when husband collapsed with pneumonia & collapsed lung (he was in his forties). This was 2 days after being told by GP that it was just flu! He'd been coughing up blood for 3 days & barely walked into the consulting room. Paramedics & hospital were amazing but ambulance could have been avoided if he'd received antibiotics from the gp days earlier. Practice nurse was absolutely brilliant for another appt! A credit to the practice! There is no follow up care after referral to hospital. You just get forgotten & have to keep chasing up just to start the whole thing again. The system needs to improve.
Visited November 2022
Review titled Manor Park Medical Centre
Replied on 21 December 2022
As you have not detailed any complaint to the practice with the names of the patients involved there is little we can do to look into this for you. Feel free to contact us if you would like to. Putting issues like this here adds little value or balance to the situation as we will never comment on personal experiences, regardless of outcomes, in the public arena.