Manor Park Surgery
Bellmount Close, Bramley, Leeds, West Yorkshire, LS13 2UPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2023
Been trying for over a month the get an appointment, every time i call (8am for a morning appointment, 1pm to get an afternoon appointment) i can't get an appointment. I have a lump on my neck which is getting bigger and more painful with every passing day, painkillers are not working, cannot sleep, getting headaches, been to the walk-in center and told i need a referral for a scan but yet still cannot get an appointment. The people are reception are not helpful, they kept telling me to go to the surgery to register (before all of this started) yet i could do it online and didn't tell me this, i then found out they had not registered me. I sent over the registration again and it sat in an out tray for lord knows how long (despite me calling every day for an appointment and seeing the registration still had not been completed). I was then booked an advanced appointment and not told it had been cancelled because they still had not sorted the registration (but I was blamed for this). There was then an issue with another surgery registering me as i had called them to see if they could see me (I was blamed for this). Still no appointment, called reception this morning at 7:45 as the website says the GP opens at 7am to find that the website is wrong and that the reception opens at 8am. This is beyond a doubt the worst gp surgery i have ever come across, despite the notes from the walk-in center the GP won't even just refer me to get the scan i need (even though they can also see the history of cancer in my family and the chance this lump could be cancerous. Once i have my referral i will be taking this further with the regulatory body.
Visited February 2023
Review titled Manor Park Surgery
Replied on 24 February 2023
Dear Patient Thank you for taking the time to feedback on your recent experience. I am extremly sorry for any difficulties you have experienced. You have chosen not to give your name so I would appreciate it if you can complete a feedback form/email the practice which will mean that I am able to investigate the concerns you have reported and understand what has happened. I look forward to hearing from you. Best Wishes Claire Turnbull Practice Manager
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Review titled Poor Telephone Communication
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I put a prescription through on there website at 7:35 am, the prescription was not dealt with or acknowledged even though I do this routinely, I have had a recent hernia operation and I have been in considerable pain 20 days prior of trying to get this prescription, I then spent 1hr 45 mins that afternoon trying to call them without prevail on different numbers, this doctors practice is a joke & I would strongly recommend find a different surgery.
Visited February 2023
Review titled Manor Park Surgery
Replied on 24 February 2023
Dear Patient Thank you for taking the time to feedback on your recent experience. I am sorry for the difficulties you have experienced trying to get your prescription. Prescription requests usually take 48h and when you placed your request online you should have received a message confirming this had gone through. You signed off your review anonymously, which means that I am unable to investigate your issue. It would be great if you can contact us with your name so we can look into this for you. I am extremely sorry for the long waits you have experienced which is due to winter pressure which causes an increase in patient call demand, as well as contributing to an increase in unplannned absences in our own team, which is currently impacting our resource to answer patient calls as quickly as we would like. Best Wishes Claire Turnbull Practice Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Richard - Posted on 01 February 2023
I needed to put an eConsult in at the begining of the month for knee pain and was booked in for a telephone consultation with a physio the next working day who gave me a treatment plan. Unfortunately this didn't help so I submitted a new eConsult and was phoned by my GP the next day. He listened really carefully to my issue and preferred treatment option and booked me in immediately for an xray and for a cortisone injection which I received the next day. At all times I was kept fully informed of the options I had and my wishes were very much taken into account. All staff at the practice are friendly and professional and treat you as individuals with your own specific needs. Excellent.
Visited January 2023
Review titled Manor Park Surgery
Replied on 01 February 2023
Dear Richard Thank you for your feedback. It is greatly appreciated. I will pass this onto the staff. Paula Arnett Patient Experience Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Alex Ndebele - Posted on 08 December 2022
I went to my surgery worried about my blood pressure which was extremely high. I did not have an appointment. The wonderful lady at reception listened to me attentively and afterwards I showed her a screenshot of my blood pressure reading. She told me it was very high and that she was going to try and fit me in to be seen the nurse. Sure to her promise she called my name to me seen by the nurse after waiting for about five minutes. The nurse was amazing too. She took my blood pressure twice and commented it was too high. She told me to wait in reception area as she needed to speak to the Doctor to see if something can be done urgently. Later, the Doctor advised me to take another blood pressure tablet when I got home (which was three minutes away). The Doctor reviewed my medication and did a new reviewed medication prescription straight away. The Doctor told me my reviewed medication would be ready for pick up at my pharmacy the next day. Thank you for the amazing service!! Your support and service was exceptional and second to none.
Visited December 2022
Review titled Manor Park Surgery
Replied on 12 December 2022
Dear Alex Thank you very much for taking the time to leave your feedback. We are so pleased you had such a positive experience when visiting the practice and this level of service is certainly something we always strive for. We will ensure your lovely comments are shared among the practice team where I am certain, they will be greatly appreciated. I do hope you are well. Please do not hesitate to contact us should you require further assistance. Kind regards Karen Hargreaves Patient Experience Manager
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Review titled Great practice good staff And very helpful doctors
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Great service staff is very friendly and helpful. I am with this surgery more than six years. I don’t have any issue with service.
Visited December 2022
Review titled Manor Park Surgery
Replied on 09 January 2023
Dear Patient Thank you so much for taking the time to submit your review and we are so happy you have had such a positive experience. We will ensure your comments are shared within our teams. Kind regards Karen Hargreaves Patient Experience Manager