Manor Practice
57 Manor Road, Wallington, SM6 0DEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely Disappointed with lack of service
Rated 1 star out of 5
by kenov - Posted on 07 November 2023
I have been with Manor Practise for a number of years. However in the past couple of years is has gone downhill considerably. It is near impossible to get an appointment. I have a child with mental health issues, I have been on hold for nearly 40 minutes only to be told to call back tomorrow all the appointments are full. They don't even have emergency appointment available. How are you supposed to be referred if you can't even get an appointment with a doctor. Very poor service.
Visited November 2023
Review titled Manor Practice
Replied on 08 November 2023
I am sorry to hear of your dissatisfaction with the service provided. It would be helpful to be able to look into this properly and respond so please refer to our website (www.manorpractice.org.uk) and complete the complaint form so I can investigate and get back to you directly as currently I don't know who you are. Thank you Sarah Kavanagh, Practice Business Manager
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Review titled Great service
Rated 4 stars out of 5
by Claire Jeffs - Posted on 16 November 2023
I brought my 23 month old daughter in twice over the last 2 days with no appointment, and technically as a walk-in, and she was seen really quickly. My daughter appears to be suffering from a bag allergic reaction and we needed the reassurance on this and how to help her. Th gp also went a step further to speak with a paediatric doctor at the hospital to ensure she was prescribing the best medication for my daughter. I feel like they all really cared for my daughters wellbeing which meant a lot. The receptionist were also really nice and helpful, and also have my daughter a couple of pens and paper to play with whilst we waited. Overall, I feel assured that my children have a gp practice to go to where their well-being is important and me as a mother taken seriously.
Visited November 2023
Review titled Manor Practice
Replied on 17 November 2023
Dear Patient We are very grateful to you for your feedback and we are glad that you felt the practice provided a good service to you recently. It is a real team effort at Manor Practice and we take the care of our patients very seriously. Thank you for taking the time to leave a review as it is very useful for us to understand more about the patient experience and its great for our staff morale to hear that what they do is recognised and appreciated. Sarah Kavanagh, Practice Manager
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Review titled Super speedy response
Rated 5 stars out of 5
by Fiona Smith - Posted on 29 December 2022
Suspecting I might have a UTI, I called at the surgery to see if a doctor could contact me. The receptionist, with considerable presence of mind, asked me to provide a sample while I was there so that the doctor could check it before calling. Within half an hour I was called and informed that an infection had been detected and a prescription despatched immediately to the pharmacy for collection later the same day. This response was faultless in every respect. The doctor who called was fully aware of my medical history and asked plenty of questions about my symptoms. This is in fact typical of our experience with this practice over almost 30 years.
Visited December 2022
Review titled Manor Practice
Replied on 17 November 2023
Dear Patient I can see this review was posted some time ago and was not responded to at the time and I sincerely apologise for this oversight. We are very grateful to you for your feedback and we are glad that you had such a positive experience. Thank you for taking the time to leave a review as it is very useful for us to understand more about the patient experience and its great for our staff morale to hear that what they do is recognised and appreciated. Sarah Kavanagh, Practice Manager