The New Golf Road Surgery
Golf Road Surgery, 22 Golf Road, Deal, CT14 6PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2025
They do not do prescription properly as they lose them and do not put the tablets on that are needed for someone to live they life as for the last 3 weeks I have put a prescription in for my mother and they have lost it and now not given her the medication that she needs which means she will have to go with out which could make her ill I would not recommend this doctors surgery to any one
Visited February 2025
Review titled The New Golf Road Surgery
Replied on 26 February 2025
Dear Patient, Thank you for your feedback. My name is Harriet Fox and I am the Operations lead at the Surgery. I am very sorry that you have experienced some issues regarding a prescription for your mother and I understand how concerning this is for you and am sorry you feel unable to recommend us as a surgery. All prescriptions received are dealt with within 3 working days and we apologise if 1 has been overlooked/mislaid somehow. Please could you contact the surgery and ask for me so that we can investigate this if you are still having an issue. We recommend that prescriptions are requested using the NHS app. The only time we do not issue medication requested is if it is not due, has been stopped by a clinician[of which the patient should be aware] or if a medication review has been requested and is still overdue [non compliance]. Again I apologise if you had a problem, please don't hesitate to contact me directly if the prescription is still outstanding or you need to discuss this further. I can be contacted at the surgery on 01304367459 or via email [FAO Harriet Fox] at manorroadsurgery.deal@nhs.net Thank you for alerting me to your issue. Harriet Fox, Operations lead
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Review titled Lack of appointments
Rated 3 stars out of 5
by Anonymous - Posted on 05 February 2025
There seems to be a constant lack of appointments available, which is strange seen as when I do manage to get an appointment there’s only ever one other person there two max, when I've tried to ring up before 9am there’s no appointments available even after then no emergency ones available either, so what use does a doctor surgery have when patients can’t be seen, I’ve been to the doctors hub more times than I’ve seen my doctor, I’ve constantly been back for blood test to see what’s wrong nothing comes up so then it’s shoved off and nothing gets done about it, so I’ve still got an ongoing unresolved problem, I’m disappointed in the system. Don’t get me wrong though the doctors are lovely and polite but I feel some listen more than others.
Visited February 2025
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