Manor Road Surgery
14 Manor Road, Beckenham, Kent, BR3 5LEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Manor Road Surgery.
Reviews
-
Review titled A fantastic GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
On a recent visit to the GP I found the receptionist were lovely and welcoming. The GP took the time to listen to all my issues and explained how we would solve each of them together. I could not ask for a better GP experience. Well done to all at Manor Road.
Visited June 2024
Manor Road Surgery has not yet replied.
-
Review titled Don’t care
by Anonymous - Posted on 09 May 2024
I can not complain about the receptionists they have been amazing. I feel as though I have been let down by my GP. I have been with them for years and have never had a complaint. I recently suffered a mental health crisis which lead me to A and E. Oxleas were amazing. They diagnosed me and put me on medication. They sent a letter to GP recommending a sick note and a review with my GP. One week later and the sick note has not been done, despite many phone calls. No appointments available with GP either. Luckily I managed to get a prescription. I will be phoning Oxleas tomorrow to explain what has happened and ask for advice. My mental health has not been helped by this, and I feel like there is no support for people like me who are in the middle of a mental health crisis. I’ve never asked for a sick note before in my life and rarely visit the dr and the one time I really need help and I can’t get it.
Visited May 2024
Review titled Manor Road Surgery
Replied on 14 May 2024
Dear Anonymous Please contact me at the Surgery on selicb.mrs@nhs.net to discuss this issue. Thanks Julie Tullett Practice manager
-
Review titled Need for training
Rated 3 stars out of 5
by Frances - Posted on 30 May 2024
Complete pantomime yesterday leading to visiting three different pharmacies for a simple repeat prescription request which was submitted in good time but only partly actioned. Lack of knowledge and/or common sense displayed in abundance. Still only managed to get an emergency supply of two doses through ringing NHS direct for a full prescription charge! Let’s see what today brings
Visited May 2024
Review titled Manor Road Surgery
Replied on 30 May 2024
Thank you for your review, I am sorry to hear of your difficulties. Please contact me at the surgery to discuss this matter further so we can investigate and make improvements. Julie Tullett Practice manager selicb.mrs@nhs.net
-
Review titled Bad personal skills
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
I was seen by a doctor who did not introduce themselves or ask what the problem was and instead just looked at me waiting for me to start. An important point about attending a GP appointment is feeling comfortable to disclose all information so the doctor can get a good idea of the problem. I did not feel comfortable at all.
Visited April 2024
Review titled Manor Road Surgery
Replied on 22 April 2024
We are sorry to hear of your experience, please contact the practice manager, Julie Tullett by emailing selicb.mrs@nhs.net
-
Review titled Couldn't care less
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
Impossible to contact. Reception cannot take down messages accurately. Wrong prescriptions. Referrals to places that do not do the required procedures.
Visited May 2023
Review titled Manor Road Surgery
Replied on 09 May 2023
Dear patient Thank you for taking the time to review our Practice. Please contact me directly at the Surgery to discuss the issues you have been experiencing. Many thanks Julie Tullett Practice manager vta@nhs.net
-
Review titled Cold and dismissive GP
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2022
I have been registered at this surgery for a number of years now and always been happy with the service from everyone, however, my recent appointment was the extreme opposite. I saw a different GP to my regular and now wish I had waited. The GP I saw was extremely rude, dismissive and hardly listened to what I had to say and just reeled off information as if they were reading a script. Whilst I was talking about why I had made the appointment, they were looking around the room, checked their mobile phone, at one point they started picking/cleaning their fingernails and looked completely disinterested the entire time. Going to the GP isn’t my favourite activity and not something I make a habit of but I will make an appointment when necessary and this was one of those times. I don’t expect to be treated like a small child and lavished with attention and a fluffy bedside manner but the GPs demeanour and attitude was extremely cold and uncaring. I left feeling like a hypochondriac, even though I had no reason to feel that way given the reasons behind making the appointment. I have a job where I have to deal with people on a daily basis and I know it can be trying but this was unacceptable. I will be registering with another GP. Shame on you!
Visited September 2022
Review titled Manor Road Surgery
Replied on 10 October 2022
Dear Patient Thank you for your review. I am sorry to hear that you felt unheard during the recent consultation at our Practice. Please contact me directly at the Surgery on vta@nhs.net so we can discuss this further. Many thanks Julie Tullett Practice manager