Manor Road Surgery
14 Manor Road, Beckenham, Kent, BR3 5LEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Manor Road Surgery.
Reviews
-
Review titled Wonderful practice
Rated 5 stars out of 5
by Mrs L - Posted on 26 September 2024
Reception staff are exceptionally helpful and friendly and all the doctors I have seen at this practice are excellent. At this morning’s appointment I was given the information and advice I needed but it was the human touch that I most appreciated. The doctor took time to consider my condition in a holistic manner and give advice accordingly. I felt seen as a whole person and felt the doctor’s real efforts to give me the best care possible. I felt compelled to write a review to put on record my appreciation of this wonderful practice. Thank you for all the care you give your patients. Interestingly, as I left the surgery today I heard a man express these same sentiments to the receptionist so I do believe it’s a common experience at Manor Road Surgery.
Visited September 2024
Review titled Manor Road Surgery
Replied on 27 September 2024
Dear Mrs L Thank you for taking the time to review our Surgery. I will be sure to pass this message on to the rest of the team. Many thanks Julie Tullett Practice manager
-
Review titled Mixed experiences
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
Visited GP in May, was advised by Dr that he would submit a referral for a diagnostic ultrasound, and to call the surgery if I hadn't heard from the referral clinic in 2 weeks. After 5 weeks without word I called the surgery and was told by the receptionist the referral can take 6 weeks to process and to call back in another week's time if I hadn't heard. Called again now 7.5 weeks of nothing, advised it can take up to 8 weeks to hear back and gave me a number to call the referral place directly. Called the referral clinic, no answer / voicemail after several attempts, I sent an email to the surgery asking for help and that my condition was getting worse. Received an email to say that they checked and the referral was never even sent in the first instance. I was surprised that the previous receptionists I had talked to had not even checked if a referral had been submitted / were making claims about referral times. The receptionist I emailed apologised and submitted the referral immediately and I was able to see the referral clinic very quickly after that. I would advise emailing the surgery for follow ups on referrals/ issues rather than calling. Appreciate the the reception staff are probably under great pressure and volume of work.
Visited July 2024
Review titled Manor Road Surgery
Replied on 13 August 2024
Dear Anonymous Please contact me at the Surgery on selicb.mrs@nhs.net to discuss this issue. Thanks Julie Tullett Practice manager
-
Review titled A fantastic GP practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
On a recent visit to the GP I found the receptionist were lovely and welcoming. The GP took the time to listen to all my issues and explained how we would solve each of them together. I could not ask for a better GP experience. Well done to all at Manor Road.
Visited June 2024
Review titled Manor Road Surgery
Replied on 13 August 2024
Dear Anonymous Thank you for taking the time to review our practice. I will pass on your message to the team Thanks Julie Tullett Practice manager
-
Review titled Don’t care
by Anonymous - Posted on 09 May 2024
I can not complain about the receptionists they have been amazing. I feel as though I have been let down by my GP. I have been with them for years and have never had a complaint. I recently suffered a mental health crisis which lead me to A and E. Oxleas were amazing. They diagnosed me and put me on medication. They sent a letter to GP recommending a sick note and a review with my GP. One week later and the sick note has not been done, despite many phone calls. No appointments available with GP either. Luckily I managed to get a prescription. I will be phoning Oxleas tomorrow to explain what has happened and ask for advice. My mental health has not been helped by this, and I feel like there is no support for people like me who are in the middle of a mental health crisis. I’ve never asked for a sick note before in my life and rarely visit the dr and the one time I really need help and I can’t get it.
Visited May 2024
Review titled Manor Road Surgery
Replied on 14 May 2024
Dear Anonymous Please contact me at the Surgery on selicb.mrs@nhs.net to discuss this issue. Thanks Julie Tullett Practice manager
-
Review titled Need for training
Rated 3 stars out of 5
by Frances - Posted on 30 May 2024
Complete pantomime yesterday leading to visiting three different pharmacies for a simple repeat prescription request which was submitted in good time but only partly actioned. Lack of knowledge and/or common sense displayed in abundance. Still only managed to get an emergency supply of two doses through ringing NHS direct for a full prescription charge! Let’s see what today brings
Visited May 2024
Review titled Manor Road Surgery
Replied on 30 May 2024
Thank you for your review, I am sorry to hear of your difficulties. Please contact me at the surgery to discuss this matter further so we can investigate and make improvements. Julie Tullett Practice manager selicb.mrs@nhs.net
-
Review titled Bad personal skills
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
I was seen by a doctor who did not introduce themselves or ask what the problem was and instead just looked at me waiting for me to start. An important point about attending a GP appointment is feeling comfortable to disclose all information so the doctor can get a good idea of the problem. I did not feel comfortable at all.
Visited April 2024
Review titled Manor Road Surgery
Replied on 22 April 2024
We are sorry to hear of your experience, please contact the practice manager, Julie Tullett by emailing selicb.mrs@nhs.net
-
Review titled Couldn't care less
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
Impossible to contact. Reception cannot take down messages accurately. Wrong prescriptions. Referrals to places that do not do the required procedures.
Visited May 2023
Review titled Manor Road Surgery
Replied on 09 May 2023
Dear patient Thank you for taking the time to review our Practice. Please contact me directly at the Surgery to discuss the issues you have been experiencing. Many thanks Julie Tullett Practice manager vta@nhs.net