Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
I’m sure they give wonderful care if you can get an appointment. But their new triage service is not designed for people who work for a living. I filled in a form 8am. I had to wait for hours to get a call back. No nurse appointments same day, booked the following day at a different surgery 15 mins away. The appointment was then cancelled 30 mins before it was due. They did offer an evening appointment but I have children to look after. Tried calling back. Waited 40 minutes to get through. Then told to go to Watford General. I have a small infected wound that needs a dressing - maybe 5 mins with a nurse. This is why A&E are so busy with people like me told to go to hospital.
Visited February 2024
Review titled Manor View Practice
Replied on 14 March 2024
We are very disappointed to read this review. We pride ourselves on offering our patients an excellent service. We are sorry we did not meet your expectations this time. We do hope your next experience will be better. Thank you for taking the time to leave your feedback.
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Review titled Wow what a fantastic doctor
Rated 5 stars out of 5
by stephen field - Posted on 21 February 2024
Amazing brilliant professional Very thorough examination A credit to the medical practice and profession
Visited February 2024
Review titled Manor View Practice
Replied on 14 March 2024
We appreciate you taking the time to leave your feedback we are so pleased to hear you were happy with the patient care you received Thank you.
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Review titled Put me at ease
Rated 3 stars out of 5
by David - Posted on 22 February 2024
Gave a blood sample. I was seen on time. Good service, did not hurt at all. Nurse was very polite and put me at ease.
Visited February 2024
Review titled Manor View Practice
Replied on 26 February 2024
Thank you for taking the time to leave your positive feedback we will share this with the nursing team.
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Review titled Amazing Pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2024
I have been looked after pre and post op by the pharmacist who specialises in pain control. I had dreadful pain from advanced osteoarthritis of my hip, and my op had been rescheduled 3 times! From the pain point of view, my drugs were adjusted accordingly and I had reviews with the pharmacist every few weeks (or sooner if I needed it), right up until my operation finally went ahead, making me feel that I always had someone to listen to me and try to get my pain under control as much as possible. Post-op, I spoke to the same pharmist (attached to mvp), and had a long chat about how and when to reduce my drugs in a controlled way. I feel the pharmist looked after my pain control every step of the way, and it and it comforting to know I was being looked after so well. Post-op I'm now managing to come down off my meds very well, and I'm so grateful for the support I've been given for the last few months.
Visited February 2024
Review titled Manor View Practice
Replied on 14 March 2024
Thank you so much for taking the time to leave your positive feedback. We will pass this onto the pharmacist team.
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Review titled Appalling service
Rated 1 star out of 5
by Allison Phillips - Posted on 05 February 2024
We are trying to get a home visit for my 92 yr old mother in law who is very fragile. The receptionist was unhelpful & uncompassionate. The system within Hertfordshire nhs is broken.
Visited February 2024
Review titled Manor View Practice
Replied on 14 March 2024
We are disappointed to read this review. We pride ourselves on offering a kind and helpful service we are sorry that you did not receive this. Please do contact the management team to discuss further. We appreciate you taking the time to leave your feedback.
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Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
Went in for a blood test, nurse was efficient,friendly and put my mind at ease, I'm usually very nervous! All done within 5 minutes too!
Visited February 2024
Review titled Manor View Practice
Replied on 05 March 2024
We appreciate you taking the time to leave your positive review. We are pleased to hear you were happy with the patient care you received. We will share this with the nursing team.
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Review titled Brilliant
Rated 5 stars out of 5
by Jane Shippey - Posted on 18 March 2024
The doctor advised me I had a suspected cancer and she would send a 2 week referral at once. She told me it was treatable and was very calm, reassuring and professional
Visited February 2024
Review titled Manor View Practice
Replied on 19 November 2024
Thank you so much for taking the time to leave your positive feedback we are so pleased you were happy and felt reassured with the care you received.
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Review titled Saw me quickly
Rated 4 stars out of 5
by Meera Ruparelia - Posted on 17 January 2024
I did the triage form in the morning and was asked to come into the practice within 2 hours. Great service and doctor was lovely.
Visited January 2024
Review titled Manor View Practice
Replied on 22 January 2024
We appreciate you taking the time to leave your feedback we are pleased to hear you were happy with the patient care you received. This will be shared with the wider team. Thank you
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Review titled Dr Appointment
Rated 4 stars out of 5
by Audrey Tunstill - Posted on 21 January 2024
The Dr that I seen was very friendly and polite. She was very thourow on how she dealt with me, since the sergury changed hands it has become much better.
Visited January 2024
Review titled Manor View Practice
Replied on 22 January 2024
We appreciate you taking the time to leave your feedback we are pleased to hear you are happy with the patient care you received. Thank you
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Review titled Great Doctor. Poor welcome by receptionist.
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
My experience with the Doctor here was first class. I actually had three issues to discuss, and we dealt with all of them with an examination, arranging blood tests. Welcome on arrival though was dreadful. The receptionist just sat looking at her computer and avoiding me. Whilst I’m sure she was busy she simply had to look up and say she would be a few minutes rather than just ignore me. This was my first trip to this surgery and I only wish this doctor was present at my own surgery.
Visited January 2024
Review titled Manor View Practice
Replied on 22 January 2024
We are pleased to hear you were happy with the patient care you received from the doctor. We are sorry your arrival did not feel as welcoming as it should, please be assured this will be raised with the reception team. Thank you for sharing your feedback.