Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic friendly professional service
Rated 5 stars out of 5
by Susan Higginbotham - Posted on 25 January 2024
Excellent response same morning to my completed online triage form - offered an appointment same morning at a local satellite surgery with practice nurse - wonderful from signing in through to consultation with both nurse practitioner and GP review - clear plan of care and review appointment also made. Very impressed with all aspects of my care/treatment
Visited January 2024
Review titled Manor View Practice
Replied on 05 March 2024
We appreciate you taking the time to share your positive feedback we are so pleased to hear you are happy with the patient care you received. We will share this with the wider team.
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Review titled Fast response
Rated 5 stars out of 5
by Anthony Davids - Posted on 12 January 2024
Needed an emergency consultation. Completed the triage online firm and got immediate confirmation that a doctor would call me back. Had my consultation, felt listened too and had all my questions answered. I felt reassured and confident that my needs were being met. Excellent service.
Visited January 2024
Review titled Manor View Practice
Replied on 16 January 2024
We are pleased to hear you were happy with the patient care you received. Thank you for taking the time to share your experience, we will share this with the wider team.
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Review titled Good response
Rated 4 stars out of 5
by Liz Hud - Posted on 10 January 2024
I used the patient triage, message sent to me stating that it had been received and within the hour I received a message stating that I would receive a phone call that afternoon. Phone call received and doctor was ver pleasant and helpful.
Visited January 2024
Review titled Manor View Practice
Replied on 16 January 2024
Thank you for taking the time to share your experience we really appreciate your feedback. We are pleased to hear you had a pleasant experience.
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Review titled First time user of on-line appointment
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2024
I found it difficult to find where I needed to fill this information in on-line for an appointment, but when I did it was easy to fill in and I got a response within 24 hours and then after sending more info a diagnosis and what to do next which negated me from having to visit the surgery, which was helpful.
Visited January 2024
Review titled Manor View Practice
Replied on 22 January 2024
We are sorry you initially found the triage system difficult we want it to be as smooth as possible for our patients. Please be assured our reception team are always here to help with completing triage forms. We thank you for sharing your feedback.
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Review titled Great Practice since take over by Manor View Practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Since Manor View Practice have taken over Theobald Practice our experience has been faultless. The doctors listen to you, referrals are made, communication is excellent, appointments are available as and when needed and as appropriate. The only downside is the number of appointments available which causes the triage system to be off line which can be frustrating but given that 111 is available to give you advice and emergency appointments if necessary and the receptionists are available for advice too there is little else they can do in the circumstances.
Visited January 2024
Review titled Manor View Practice
Replied on 16 January 2024
Thank you for taking the time to leave your feedback we are pleased to hear you are happy with the services we provide. We take all your comments onboard and will share them with the wider team. Thank you
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Review titled Great practice
Rated 4 stars out of 5
by Deborah Briggs - Posted on 11 January 2024
I am happy with this practice who dealt with me efficiently and prescribed what was needed. Surgery phoned me back for more details and was clear in discussing treatment.
Visited January 2024
Review titled Manor View Practice
Replied on 16 January 2024
Thank you for taking the time to feedback we appreciate the recognition of our hard working caring team.
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Review titled Great Nurse
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2023
I came for a blood test today, nurse was very friendly. Made me feel comfortable. Was seen before my actual appointment time. Receptionist asked if she could help.
Visited December 2023
Review titled Manor View Practice
Replied on 16 January 2024
We really appreciate you taking the time to feedback about your recent visit we are so pleased to hear you had a pleasant experience. We will pass this onto the nursing team.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
Third call to speak to reception today 3pm and over 30 in the queue service has gone down hill dramatically, problems every time a prescription request is made, time to find a new gp practice
Visited December 2023
Review titled Manor View Practice
Replied on 21 December 2023
We are are sorry to read you have had a long waiting time on the telephone and problems with your prescriptions this is not what we wish for our patients. We appreciate you taking the time to feedback and we most certainly take it on board. Please do feel free to contact the management team at the practice to discuss further.
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Review titled Excellent doctor
Rated 5 stars out of 5
by Catherine harvey - Posted on 21 December 2023
A doctor rang me from Manor view at 8.30 this morning, with results of a test, he was so professional and helpful, I was impressed, restored my faith in the doctor,
Visited December 2023
Review titled Manor View Practice
Replied on 16 January 2024
We appreciate you taking the time to send us your feedback we are so pleased to hear you had a positive experience. This will be shared with the wider team.
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Review titled Nice nurse
Rated 5 stars out of 5
by Livia - Posted on 15 December 2023
Well impressed! Appointment to schedule clearly explain what will happen,the nurse was so nice that I felt so comfortable like I’m talking with one of my friends! Thanks !
Visited December 2023
Review titled Manor View Practice
Replied on 16 January 2024
We are delighted to hear you had a positive experience and really appreciate you taking the time to feedback. We will pass this onto the nursing team. Thank you.