Manor View Practice
Bushey Health Centre, London Road, Bushey, Hertfordshire, WD23 2NNContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Manor View Practice.
Reviews
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Review titled Friendly, knowledgeable care
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2024
The doctor saw my young daughter with acne and was very positive and supportive, giving her the treatment required with a bit of a supportive self esteem pep talk. I was offered an appointment the same day as my request, and when I could not make that I was offered one 2 days later. Excellent service, thank you so much!
Visited July 2024
Review titled Manor View Practice
Replied on 20 November 2024
Your feedback is most welcome and very important to us.. We have shared it with the wider team as it is important they are aware that they are appreciated for providing good patient care.
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Review titled Great Practice
Rated 5 stars out of 5
by Philomena Hewett - Posted on 20 July 2024
I visited my usual doctor. She is always very helpful and understanding and puts me at ease.All the staff at manor view including the nurses and reception staff are very nice.
Visited July 2024
Review titled Manor View Practice
Replied on 19 November 2024
Thank you for your positive feedback. We are glad to hear that you found our GP, nurses and receptionists attentive and helpful.
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Review titled Good and attentive to my needs
Rated 5 stars out of 5
by Jens - Posted on 09 July 2024
I left a triage and was given an appointment for an issue. When I had problems finding the prescribed medicine in stock at the pharmacies and addressed this to the practice, they very kindly located a pharmacy that had it in stock
Visited July 2024
Review titled Manor View Practice
Replied on 20 November 2024
We are really pleased to hear your were satisfied with the care you have received. We have fed your comments back to the wider team and this is so welcome
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Review titled Superb practice
Rated 5 stars out of 5
by Lisa - Posted on 28 June 2024
Today I saw the nurse for a diabetic check up. She was spot on time, extremely nice very thorough very friendly and very helpful. Easy to chat too and very efficient…I would rate the service I have received as 110%…Thank you very much you are appreciated !!!
Visited June 2024
Review titled Manor View Practice
Replied on 20 November 2024
Thank you for your positive review. We are pleased to hear that you are happy with the service. Your feedback is greatly appreciated.
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Review titled unprofessional staff in reception
Rated 2 stars out of 5
by Anonymous - Posted on 03 June 2024
This morning I had an horrific experience with the extremely rude and unprofessional reception team at Manor View practice. First of all it's very difficult get through on the phone. You can be in queue position number 1 for 40 minutes and then they put phone down. If you are lucky to get your call answer then you deal with a rude and unprofessional receptionist. We need better qualified staff in reception as they are the first point of contact
Visited June 2024
Review titled Manor View Practice
Replied on 20 November 2024
We are sorry to hear you did not have a positive experience with our reception team this will be discussed at our staff training day. Thank you for bringing this to our attention.
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Review titled Great Doctor
Rated 5 stars out of 5
by Carol - Posted on 05 June 2024
I wish I could put the name of the doctor as she was just brilliant. After a couple of years of going backwards and forwards seeing different doctors. This doctor did a thorough check but really listened to my concerns and made me feel comfortable about the issue helping to put things right by correct treatment. Really makes a difference having a GP who takes time to listen and get to know you as a person rather than feeling like just a number.
Visited June 2024
Review titled Manor View Practice
Replied on 19 November 2024
Thank you for your fantastic review. We are delighted to hear that you had a positive experience with our GP and found the service at Manor View Practice helpful. Your feedback is important to us.
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Review titled Poor booking process, unhelpful, rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 11 June 2024
I tried to book an appointment through the website, which is not particularly straightforward. I was sent a text to face-to-face. Trying to do it online, it said it couldn’t be done so I was to bring up. When I rang up Reception staff very unhelpful. Eventually got put through to a lady who did get me to see Doctor on the day. Feels like they need some customer service training and a much better booking system. The doctor was great so was the nurse giving me the blood test?
Visited June 2024
Review titled Manor View Practice
Replied on 20 November 2024
We take your feedback seriously and continue to work hard to improve our patients pathway. We will discuss this at our next staff training day. Thank you for bringing this to our attention.
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Review titled Excellent
Rated 5 stars out of 5
by Barbara Allen - Posted on 22 June 2024
Had an appointment with diabetic nurse what a lovely professional lady. Polite told me everything that she was doing . Very nice nurse
Visited June 2024
Review titled Manor View Practice
Replied on 20 November 2024
Thank you for your kind review. We are pleased to hear that you were dealt with efficiently by our Nurse. Your feedback is greatly appreciated.
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Review titled No help
Rated 1 star out of 5
by Annoyn - Posted on 24 June 2024
I have completed a triage form for severe pain, I have had a text which I can’t reply to. Asked reception for help for doctor to call me and she was extremely unhelpful and not understanding at all. Left really upset
Visited June 2024
Review titled Manor View Practice
Replied on 19 November 2024
Thank you for sharing your thoughts about our reception. We take your feedback seriously and are committed to creating an environment where patients feel respected. We are sorry your experience was not a positive one.
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Review titled Lovely Gp
Rated 5 stars out of 5
by Maria Sharma - Posted on 21 June 2024
I saw a lovely GP yesterday afternoon and I was very impressed with her kind manor and the way she truly listened to my concerns. I am very grateful to have had her as my doctor and that she is following up on my care.
Visited June 2024
Review titled Manor View Practice
Replied on 19 November 2024
Thank you for your wonderful review. We are pleased to hear that your doctor listened attentively to your concerns and provided helpful advice. Your positive feedback is greatly appreciated.