Manston Surgery
Crossgates Medical Centre, Station Road, Leeds, West Yorkshire, LS15 8BZContact details and opening times
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Reviews
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Review titled Disgracefull Behaviour
Rated 1 star out of 5
by Chris Bull - Posted on 25 June 2024
I have been at my residence for 4 years and with the practice for the same amount of time, suddenly out of the blue I get a letter saying I'm out of the area the practice serves. Unless there has been a huge landslip between the practice and my house I don't see how this can be. I registered with another practice and told them I would be ordering my repeat prescription at the end of the week, they advised me to order it with Manston Surgery and explain my new surgery might not have it set up for when I needed to order. This I did, explaining everything to them online, when I'd not heard anything towards the end of the following day I called Manston, to be told we have no record of it, in fact you're not a patient with us anymore. So they couldn't wait to get shut of me as a patient and clearly didn't have the decency to put the repeat prescription through before they deleted me off their books. They did me a favour and wasn't bothered when I got the letter, as I kept meaning to register with a decent doctors surgery, as they are really inept all round. But I was annoyed that they did what they did, and if the practice manager reads this, you're more than welcome to write me a apology letter. If I can find out how to take this further I will be doing.
Visited June 2024
Manston Surgery has not yet replied.
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Review titled Terrible Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I can’t understand why this surgery is still allowed to take new patients on. Only way to get an appt is to phone each morning which if you are lucky to get through and not spend 35mins on the phone is ok. Treated with utter contempt by the Drs who won’t let you speak and explain your symptoms. Receptionists are fed up clearly and there is a toxic atmosphere in the surgery. I’ve been a patient here for many years and it’s gone down hill rapidly. There seems to be little organisation which leads to chaos. A change of management is needed as the current system isn’t fit for purpose.
Visited October 2023
Manston Surgery has not yet replied.
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Review titled Go above and beyond
Rated 5 stars out of 5
by Michele Turner - Posted on 23 August 2023
IV been with Manston Surgery for nearly 40 years and I have to say IV never had any problems with any Drs. Nurses or Receptionists especially through the Pandemic and all the extra work they all had to endure. The care and compassion is second to none and feel lucky to have this practice as my Doctor's. Thank you to you all and thank you
Visited August 2023
Review titled Manston Surgery
Replied on 24 August 2023
Many thanks Michele for your lovely comments which I will pass on to all the team. Julie, Practice Manager